Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,426 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,426 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 27th August 2025

Anonymous

Kiwi.com 1 star review on 17th August 2025

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Kiwi.com 1 star review on 25th June 2025

Flora Kelvin

Larry Kay

Mary John

185

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kiwi is the worst travel service I’ve ever come across. Kiwi is basically set up to scam you out of your money. Do yourself a favor and avoid Kiwi like the plague. You will be glad you did!”

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Posted 3 years ago

“Cheating system DO NOT use, they put different flight details on what you paid. Then money has been deducted and they are not responsibled for it. They say this is service agreement !!! You should have read it. !! Scam Cheat Fruad”

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Posted 3 years ago

“Sadly a really terrible experience. I tried to add baggage to my flight but I could get in via the airline company because kiwi com had used a private email of their own without telling me. I had to request this but sadly it was too late and my boarding pass was already available so now I have to pay extra at the airport. I had to request the email and then wait for a verification code which I never received from them. I rang up to ask if there was anything that could be done and was hung up on by a rude Woman. Very disappointed and want my money back”

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Posted 3 years ago

“I'm afraid this company is a total scam. My daughter booked a flight, the first leg of which was cancelled a few days after booking and she hasn't received any refund. She was also told that one piece of checked-in luggage was included (ie for the second leg of the flight). It wasn't. She had to pay $80 to get her bag checked in. Kiwi admitted they were at fault on the phone and said all she had to do was fill in the details online and she'd get a refund. She submitted the details, and got a message saying they would not be refunding her. She now can't get in touch with them, either by phone or online, because as soon as she enters her booking ref, the system blocks her. Impossible to get through to an actual person. Believe me, we've both tried. No way would I suggest anyone uses this company. They really shouldn't be allowed to trade.”

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Posted 3 years ago

“Dogshit. Do not use.”

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Posted 3 years ago

“Customer Service is horrible. Can't actually blame the employee their policies and scamming techniques are not the customer service reps fault. But they do work for a company that overcharges for flights. I booked 8 passenger to a flight and at the time it was the cheapest option online, well based on the search engine. Best advice search the airline site directly and avoid booking through travel sites if possible. I ended up paying $200 per person costing me $1600 extra. They have many add ons and pricing schemes so they can take your money. DO NOT USE THEM.”

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Posted 3 years ago

“Don't waste your time and money with them they are thieves they stole my 1178 dollars they are not helping the customers even the manager Jordan is not helpful he just waste your time the staffs are also irresponsible and they don't know how to solve the problem I have been trying to change my ticket they didn't help me”

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Posted 3 years ago

“NEVER BOOK WITH KIWI! Unbelievable poor company, totally blew us on $1400 ticket. No support. No help. Never again. Won’t give us money back despite flights canceled out of our control”

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Posted 3 years ago

“One star is being generous for this company. Their customer service is absolutely unacceptable. My flight was changed to have a 22 hour layover meaning I have to spend the night in that destination, and due to the fact that "it is under 24 hours" it is a minor change - as if 22 hours vs 24 hours makes a difference. They refuse to give a refund, and even worse, they don't even have the courtesy to offer an alternative solution nor rebook on a flight still through Kiwi that is still an inconvenience for me. They try to rid themselves of your problems in the easiest and most convenient way possible for THEM - no consideration for the customer. Absolutely will never use again and will not recommend to anyone!”

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Posted 3 years ago

“Was told by Kiwi that I would need an e-visa (cost:$55) for transiting though Istanbul. Did not need e-visa so I am out the $55.”

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Posted 3 years ago

“There is no doubt that Kiwi.com is a scam. If you want to get your money back, then email the US Department of Transportation (douglas dot e dot davis at dot.gov) and CC the CEO of Kiwi.com (oliver dot dlouhy at kiwi.com), the Vice-President of Customer Services (Petra dot Reiter at kiwi.com), and the head of customer servcies for the EU (anna dot cavazzini at europarl.europa.eu) Good luck and do not use them again.”

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Posted 3 years ago

“I had a terrible experience with Kiwi air. I booked a ticket for a flight from Madrid to Warsaw. They sent me a boarding pass 22:16 - 01:00 from Madrid to Hungary, but when I arrived at the airport, the flight had already boarded and left and I missed it”

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Posted 3 years ago

“Bught tickts for my parents. First they took 3 days to send one of the confirmations. Worst... i provided correct names just as they are on the passports, cuz they are really stricts in airports in South America, and they wrote the names incorrectly when making the booking with airline. Now they wanna make me pay for a mistake they made and i will have to pay extra to fix this... They keep telling me to wait so I have half trip on hold thanks to them”

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Posted 3 years ago

“Ordered Tickets through mobile app - on website was impossible to pay. I payed almost 2 months ahead - during next 2-3 weeks I got more than 4 changes including destination on coming back destination. This was argumented as "minor change" - instead of going home I have to go to other country. That's crazy. When asked for changing tickets - they suggested to buy other ones and I will get only 10$ back for old ones. In tickets where included 3adults and 1 child. That's scam!”

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Posted 3 years ago

“DO NOT USE KIWI.COM! Bait and switch, unethical, hides behind adhesion contracts. Changes schedules immediately after booking and confirmation leaving you high and dry with no recourse. Rebooking option was $953. I did it direct for $46.00. Uses AI to exploit passengers. Customer service says one thing which is frequently wrong when attempting to follow their instructions. They consider flight changes of 6 hours minor which causes missed connections”

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Posted 3 years ago

“Booking Number 128413582 Still owe me a refund from Sep 2021. Keep stating they have received a full refund from the Airlines and I should be getting it soon. Now have blocked all access to my account and wiped all traces of chats with customer service. No contact number and based in Slovakia.”

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Posted 3 years ago

“Lost a huge amount of money because of them. Reservation time was ower 24 hours:(”

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Posted 3 years ago

“jona from customer service was a bad agent she told me I can not split booking her manager too”

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Posted 3 years ago

“What everybody says about Kiwi.com isn't just angry people raging at their computers. Their terrible service is absolutely real. / I think if nothing goes wrong, you might be ok. But get a delay/change/cancellation?.. you are absolutely screwed. Support is woefully bad (even though I have paid for increased support), sometimes you get a response and you read it and think... did they even read my message? I cannot recommend you don't use Kiwi enough. I never write reviews, even when things go wrong elsewhere. But Kiwi.com seems like the mother of all scams, for more reasons than I can care to write.”

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Posted 3 years ago

“I received email confirmation of my flight, but When I got to the airport try to check-in, airline told me that kiwi.com canceled my booking 3 hours before departure. The rest of trips' hotels and flight didn't got compensation. They are a super bad company, please guys be aware, they don't care, they will not compensate you except only refund the flight ticket amount. Please file court claim to against company like this, I am going to file court claim.”

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Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,426 reviews