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La Redoute Reviews

1.8 Rating 245 Reviews

18 %

of reviewers recommend La Redoute

Company Reviews

1.8

Based on 245 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read La Redoute Reviews

About La Redoute:

French Style Made Easy at La Redoute, sells Womens Tops, Dresses, Trousers, Jeans & Coats, Childrens Clothes, Mens Clothing plus Homeware. La Redoute have an extensive collection of women’s fashion with everything from exclusive ranges by international designers to great value, plain white T-shirts. We also offer baby wear and childrenswear, and even fashion-conscious teens will be satisfied with great brands like Tipster, Adidas and Nike.

Visit Website

Phone:

0844 842 2222

Email:

helpline@redoute.co.uk

Location:

Redcats (UK) plc 2 Holdsworth Street
Bradford
BD1 4AH

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La Redoute 3 star review on 24th August 2021

La Redoute 5 star review on 11th August 2021

Lorraine Gilmour

Anonymous

Anonymous // 01/01/2019

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“I ordered a pair of flat ballerina type shoes, and whdn they finally arrived they were both for the right foot! They were in the sale, but that's no excuse. Sadly, there were no more in stock.”

Posted 3 years ago

“One word.... Garbage.... do not buy from these. Everything about them is garbage. Poor communication, no updates, .... steer well clear”

Posted 3 years ago

“Poor refund policy, refused a replacement, repair or refund after only 2 months of having a floor mat and it tearing”

Posted 3 years ago

“I ordered 4 curtain panels but only received 3. They did not answer my email. We finally phoned them and they said they would refund the price of the missing curtain - they never did. I have read many complaints from people who had similar issues. I think they run a scam... short ship an order. People return what they did receive expecting a refund and they never get it. Don't buy from La Redoute.”

Posted 3 years ago

“I ordered clothes for my husband 17th march . I have rang la Redoute twice and both times was told they would follow it up and email same day . Of course this has not happened and no apology offer to resend or refund. Would never order again.”

Posted 3 years ago

“Terrible. Ordered clothes to be told the delivery would take up to two weeks ( this should be clear when ordering) Made another order and paid to be told that this item was out of stock and a refund will be made. Would not bother again.”

Posted 3 years ago

“Ordered a sofa, waited for 3 months, and got nothing, not even an apology - done! Thank you la Redoute you are the best! disappointment of the year!”

Posted 3 years ago

“I have no complaints with your company but courier service DPD which you use No pre warning of parcel delivery.My husband and I home all day but told no one home.Then charged for re delivery.This has happened twice.Impossible to complain. I will not order from your company again as a result”

Posted 3 years ago

“"Put your set together"... "Scenario tab top curtain in durable cotton canvas fabric to mix and match with the entire Scenario collection. This curtain is sold individually, not in pairs. You can simply buy as many (or as few) panels as you need, dependent upon the width of the window you are covering." I ordered 7 panels in the same White Ecru color. I received in 3 different fabric weight/color variations that did not "mix and match." Customer service is awful, won't allow me to exchange for a matching set. They say I must pay return shipping costs $26USD if I want to return them because there's nothing wrong with items. "The fact that you bought different items from the same collection does not mean that all the items of the collection are the same colour or fabric." WHAT??? DO NOT SHOP HERE. https://www.laredoute.com/ppdp/prod-324054697.aspx#searchkeyword=Scenario%20cotton%20tab%20top%20single%20curtain”

Posted 3 years ago

“Similar to others I have placed an oder in January, it was never received. Customer service discussions (several of them) not helpful. I am now awaiting refund for more than 4 weeks. Wish there was an option for "negative" stars. Anyone reading this is cautioned to not buy from this online retailer.”

Posted 3 years ago

“I ordered an ottoman at nearly £200 back in January. It arrived damaged, so we arranged to send it back. La Redoute delayed the return as long as possible, blaming the supplier - even though the contract was between me, the consumer, and them, the retailer, and it is therefore their responsibility to work effectively with the supplier. Eventually it was picked up on 21st Feb at 7.30AM on Sunday morning - a ridiculous time that even the driver complained about. It is now March and there is still no sign of my refund. I've requested details of the formal complaints process, but they have disregarded me twice. This is my consumer right, and I will be going to the relevant authorities if I do not get the information the third time.”

Posted 3 years ago

“Ordered literally 1.5 months ago, and my items were automatically cancelled one week later due to lack of stock (they stopped producing the items). It's been over 40 days, and despite numerous calls, emails, and messages, I still have not received my refund. Every time I call customer service, it says the refund will arrive "within a week" - the first time that was said was over 30 days ago, and the order never even sent. Every email I send and every call I make now still just says "please just wait longer." Save yourself the time, hassle, and stress - do not order from here.”

Posted 3 years ago

“I ordered a headboard on their website and 2 month after they sent me a part (!) of the headboard which I ordered. I was calling them every week during the next 2 month - they referred to problems with the delivery company, covid, promised to give updates but never gave any! In the end they said that they can't send me the missed parts of the headboard due to the fact that it was missed by the delivery company. I asked money back and a compensation for such service. They made a refund and gave me a promocode which doesn't work. Customer service do not reply anymore.”

Posted 3 years ago

“Bought an item, delivery time time was 10 days. after 7 days received email saying my order has been canceled, this was a birthday present and had to come just on time. Obviously im not getting that for my wife, and im well fuming. This is not acceptable, wouldnt even give them 1 star rating, waiste of time and very disapointing, would never ever buy of them again”

Posted 3 years ago

“Ordered a rug nearly 4 months ago. Told there would be a slight delay on quoted delivery date. Phoned 3 times to ask, when? Finally had a response today. It isn’t coming. This company doesn’t even rate one star for me”

Posted 3 years ago

“Wrong item sent to me. After 3 weeks I am extremely disappointed, frustrated and upset having received no communication as to when I am going to receive the actual item I ordered and paid for - and no indication as to why it is taking so long. This is the worst service I have EVER received from any company - leaving a customer in the dark when you have my money and I have an item I didn’t even order in my possession? It doesn’t make any sense as to why La Redoute would want to drag this out for so long? Is it to do with the Dover port issues? Is it a stock issue? Is it a delivery issue? What is actually taking so long!?! It doesn’t make sense! Completely left in the dark. Numerous unhappy emails later, all I am receiving is "I am sorry for this, you will hear any updates as soon as possible". Is 3 weeks as soon as possible? I am completely and utterly fed up with waiting and hearing nothing and receiving blanket emails from your customer service team that do not resolve anything and still not having the correct item. Will not be ordering again. I hope they resolve this before a whole MONTH has gone by.”

Posted 3 years ago

“I used to Love La Radoute.. It was a fantastic catalogue, with beautiful products, great deals (lots of free gifts) & great customer service!! Sadly all that changes in 2014 when it was sold off... Now its almost always a chore to deal with them... Products are substandard, Sales & Discounts are minimal & customer service is Pathetic.. Inclusive of its premium rate telephone number 😠 Order anything from them now is simply more hassle than it worth!!! Best To Shop Elsewhere!!”

Posted 3 years ago

“I ordered 2 cushion covers with 2 matching cushions, at a cost of £21.19, only received 1 cushion cover and 2 inner covers (no cushions) After reading all the negative reviews about the poor customer service from La Redoute, I will not return the goods as I have no confidence that my money will be returned. Would never use La Redoute again.”

Posted 3 years ago

“Complete SCAM! Don't ever buy anything from them because you will not receive it. This is probably a website that makes money by selling products that don't exist. I bought my bedside table in November 2020 (order number GE767790891FR) and never received anything. I got in touch through all the possible channels like Instagram, Facebook, Website, Email, Customer Service form and they never even bothered to reply to me. I had to email the CEO of the company, Richard Burke, to get some acknowledgment. As I paid with Paypal I tried to get my money back using their channels but La Redoute keeps lying saying that I received the product even though I never did. The tracking number of the package was never updated and once I made the claim to Paypal they magically update with 2 pieces of information: 1/Product couldn't be delivered & 2/Product was delivered (both on the same day). So they basically are trying to lie to not give my money back through Paypal. I would never buy or recommend this company to anyone RUN AWAY from them right now.”

Posted 3 years ago

“Returned a couple of dresses months ago, but my return was never processed and the money wasn't refunded. Have called 4 times and left messages, emailed and have never received a response. Horrible costumer service.”

Posted 3 years ago

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La Redoute is rated 1.8 based on 245 reviews