La Redoute Reviews

Name: La Redoute
Address: Redcats (UK) plc 2 Holdsworth Street, Bradford
Rating: 1.73

1.7 Rating 256 Reviews

17 %

of reviewers recommend La Redoute

1.7

Based on 256 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About La Redoute:

French Style Made Easy at La Redoute, sells Womens Tops, Dresses, Trousers, Jeans & Coats, Childrens Clothes, Mens Clothing plus Homeware. La Redoute have an extensive collection of women’s fashion with everything from exclusive ranges by international designers to great value, plain white T-shirts. We also offer baby wear and childrenswear, and even fashion-conscious teens will be satisfied with great brands like Tipster, Adidas and Nike.

Visit Website

Phone:

0844 842 2222

Email:

helpline@redoute.co.uk

Location:

Redcats (UK) plc 2 Holdsworth Street
Bradford
BD1 4AH

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La Redoute 1 star review on 10th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful product quality and customer service. I bought a media unit and a bedside cabinet at the end of august. Very shortly after there was a further reduction but they would not honour this, meaning that I felt a little ripped off. When the items arrived, the bedside table was damaged. It took so mich effort to get an answer from customer service. I ended up returning the item, Evri lost it, and then I had to chase up numerous times before I got my refund. Not good enough that the item was faulty in the first place, but then the repeatedly poor service was inexcusable. Avoid.”

Helpful Report

Posted 2 years ago

“I received a promo code through the post a few weeks ago, it was pretty advantageous so I decided to use it. It didn't work. Multiple times. I waited a couple of weeks during which I was told their IT team didn't have an ETA to fix the issue. I contacted customer service both via email and via phone and they advised me to place the order and then request a refund. I was in two minds as to whether I should as I generally don't trust customer services but I had this advice in writing so I went ahead and placed the order. I then contacted customer service again via email, twice, and two different people confirmed that the refund had been applied to my order and that I'd receive the money within 2 to 5 days. I waited a week before chasing them; today I have been informed that the Marketing team doesn't think I'm eligible for the promotion and therefore I am not getting the refund. I can't return the items as I've removed the price tags. Scammers!”

Helpful Report

Posted 2 years ago

“On May 9th 2022 I ordered matching bed quilt sets for my two bedrooms for a total of 601 Euro. I received part of this order in May and another part in June. To date: October 5th 2022 I have only received 2 of the 6 quilts, and 4 of the 12 cushion covers. I wrote to the company every 4 weeks over the past 6 months and was repeatedly told the items would arrive, that there were supply chain issues. On October 4th after threatening legal action I was advised I would be refunded for the missing items. I explained this was no use – I needed to return the items I had as the quilt sets were not complete and no use to me like this. I was told this was not possible. So in effect I have lost 225 euros as I can not use the partial bed linen set. I acted in good-faith, waited more than 6 months whilst they were advising the items would be delivered. Now I learn they will not. I would strongly advise customers to avoid purchasing anything from La Redoute, I wasted months waiting and hours writing to these people – and was treated totally unfairly. Il 9 maggio 2022 ho ordinato dei completi copripiumino coordinati per le mie due camere da letto per un totale di 601 Euro. Ho ricevuto parte di questo ordine a maggio e un'altra parte a giugno. Ad oggi: 5 ottobre 2022 ho ricevuto solo 2 delle 6 trapunte e 4 delle 12 fodere per cuscini. Ho scritto all'azienda ogni 4 settimane negli ultimi 6 mesi e mi è stato ripetutamente detto che gli articoli sarebbero arrivati, che c'erano problemi con la catena di approvvigionamento. Il 4 ottobre, dopo aver minacciato un'azione legale, mi è stato detto che sarei stato rimborsato per gli articoli mancanti. Ho spiegato che questo era inutile: dovevo restituire gli articoli che avevo poiché i set di trapunte non erano completi e non mi servivano in questo modo. Mi è stato detto che non era possibile. Quindi in effetti ho perso 225 euro in quanto non posso usare il letto parziale set di biancheria. Ho agito in buona fede, ho aspettato più di 6 mesi mentre mi avvisavano che gli articoli sarebbero stati consegnati. Ora ho imparato che non lo faranno. Consiglio vivamente ai clienti di evitare di acquistare qualsiasi cosa da La Redoute, Ho perso mesi ad aspettare e ore a scrivere a queste persone e sono stato trattato in modo totalmente ingiusto.”

Helpful Report

Posted 2 years ago

“I have had various pieces of furniture delivered 2 damaged dining tables 3 tv units have been offered discount on table and tv unit , although I’m getting told that only 1 of the tv units have been returned when 2 have been returned, and I have already paid for the tv unit, have been trying to get this resolved by telephone and email, constantly telling me they will sort it out and email me, but they never do , am I best to take this matter to court”

Helpful Report

Posted 2 years ago

“AVOID the compagny ! Delivery service very poor. Parcel got delayed twice and instead of a 3-5 days delivery as written on the website, I am still waiting for the parcel after 12 full days. It has also been 4 days I don't have any help from the customer service. POOR SERVICE. AVOID.”

Helpful Report

Posted 2 years ago

“Ordered a sideboard , lamp and some faux grasses. All arrived within 10 days, tracking on the smaller items was a little off but the large item via panther was excellent. All products were in great condition”

Helpful Report

Posted 2 years ago

“Ordered a rug on 31st aug that was showing in stock. On contacting customer services on 7th Sep they generated a barcode for courier (evri). It's 11th Sep, courier status is still showing as they are awaiting to receive the item. Absolutely disgusting speed. Waiting to see what finally arrives.”

Helpful Report

Posted 2 years ago

“Had a job to register a heated throw from La Redoute, on the silentnight website. La redoute were on the job immediately, phoned me twice and sent me 2 emails. Also which is unusual these days i was able to speak to a advisor. WELL DONE GUYS”

Helpful Report

Posted 2 years ago

“The customer service at La Redoubt appears to be non existent. Email’s are ignored, phone lines never available and as a last resort have got Resolve involved. So far this has been ignored too. Their choice of delivery service, Evri nee Hermes matches them for atrocious service. Still waiting a delivery after ten days. Avoid both these awful companies”

Helpful Report

Posted 2 years ago

“AVOID. Took over 5 weeks to get a delivery to me. That should have took 3 days. Kept saying warehouse delays. When it eventually got sent out - there were items missing and the awful ‘Hermes’ evri didn’t deliver 2nd part of parcel. They agreed to a refund after 4.5 weeks of unanswered emails by customer service and phonecalls. Then issued the wrong refund. Only when I escalated it to Resolver and Retail ADR did they come back and try to resolve it. They have confirmed a refund has been issued but will not give the ARN number which proves the refund so I can check with my bank? Still not received in back account. Honestly awful awful company.”

Helpful Report

Posted 2 years ago

“What a farce of a company. Bought a desk that arrived damaged so called customer services to arrange a replacement. I was told they would arrange a courier collection (the dreaded Evri!) and that I would be refunded when it was received back. In the meantime time I had to pay for a second desk in order to get a replacement. Didn't seem right but, stupidly, I did it anyway. Well, surprise, surprise the second desk also arrived damaged! That's two broken desks and two payments! Frustratingly Evri kept failing to collect the damaged desks using various untrue reasons, eg unable to access property, collection cancelled etc (we were always home waiting for them and certainly didn't cancel anything!) I STILL have a blinking huge package containing an utterly useless desk in my house. It's in my way and, until it is picked up I can't have a refund. Despite numerous calls la redoute refuse to use a different, reliable,courier service or offer any refund because they don't yet have the desk back. If I could drop it off on the blinking doorstep - I would!! Instead I have to continually wait on for arranged collections that simply never happen. Utterly appalling customer service by agents that get significantly aggressive in their response when you disagree with them. I will avoid this company like the plague in the future and urge anyone else to do the same.”

Helpful Report

Posted 2 years ago

“Het hout van het product wat ik heb besteld kwam beschadigd aan met lelijke vlekken. Erg jammer want mijn bestelling was 200 euro. Ik heb contact opgenomen met de klantenservice, en na 5 dagen was de reactie dat ik de volgende keer 10 euro korting op een bestelling van tenminste 50 euro kon krijgen. Hierop heb ik gereageerd dat ik het daar niet mee eens ben en heb daar verder geen reactie op ontvangen (7 dagen later). Ik kende La Redoute hiervoor niet, en zal hier verder ook nooit iets van kopen. Als je mij om advies vraagt… kijk verder naar een andere shop waar ze wel degelijke producten aanbieden en een normale klantenservice bieden waar ze moeite in steken om een gepaste oplossing te vinden voor hun klanten en (tijdig) reageren.”

Helpful Report

Posted 2 years ago

“Don’t buy Fromm them, they gone downhill in the last few years. Ordered clothes and returned them over 2 week ago. They don’t pick the phone or respond to emails. Lucky I ordered by credit card and the raise a dispute. Hope some one in the company read this. Awful service.”

Helpful Report

Posted 3 years ago

“I received the wrong order after waiting for it for 2 weeks. All my attempts to get in touch with the company have failed. Impossible to get through via phone. You are met with the following message; I’m sorry all our lines are busy today! And then they hang up. Just like that - apparently all the phones are busy ALL the day. I get no response to my email either! I can’t believe how a company like this can exist!”

Helpful Report

Posted 3 years ago

“We were so wary about ordering after reading some poor reviews - however, we really didn't need to worry. Tracking progress before dispatch wasn't great. But when order was ready, we were kept well informed and delivery process was smooth. Packaging of items (bedside tables) was brilliant - very secure and well padded, particularly considering outside box was very battered. Items themselves are lovely - we have shopped around for 6 months looking for what we want. They are well made, great price, and good quality. Drawers not very smooth to open and close, but overall, so impressed.”

Helpful Report

Posted 3 years ago

“Say sorry for numerous mess ups on delivering the wrong items, but just sounding platitudes. Dreadful service.”

Helpful Report

Posted 3 years ago

“I am very happy with all my purchases from this company. I love the nyong curtains and have a few pairs. Like how you can see from the inside out but not from the outside in. Not sure how that works but it does. Also a lovely round jute rug now ordered in a larger size. Sorry do not know how to add pictures”

Helpful Report

Posted 3 years ago

“Worst company I have ever dealt with. Ordered a £400 coffee table that arrived defected and scratched. Still waiting for a new one 4 months later. Worst communication I have experienced - lack of care and service to their customer.”

Helpful Report

Posted 3 years ago

“So damned annoying using their website. I've twice tried to register as a new customer with them, using two different email addresses. I had a healthy order and registered as a customer using saved Google passwords...twice I couldn't log in. I've given up and will shop elsewhere.”

Helpful Report

Posted 3 years ago

“Awful company, I would stay well away unless you want to buy 1 or 2 cheap items. Customer service is awful, the worst I have ever experienced. Avoid at all costs!”

Helpful Report

Posted 3 years ago

La Redoute is rated 1.7 based on 256 reviews