Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,156 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Delivery certaily went to plan. I wondered why this notebook was so cheap when compared to similar ones and the reason is that the keyboard keys cannot be read from an angle of anything less than 45 degrees. This really should be stated in the description .”

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Posted 3 years ago

“I bought a refurbished computer with free antivirus. I picked up the computer shortly after purchase but had to go back for the antivirus software. Whilst I'm very pleased with the computer, it was not all plain sailing as initially, the web cam and microphone didn't work. I traced this to a driver problem and it's now fine. If I'd been aware of the terms and conditions of the antivirus, I wouldn't have gone back for it - Bank details are required.”

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Posted 3 years ago

“Amazing product, fabulous price and super-quick delivery. I'm very happy indeed and would recommend to anyone.”

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Posted 3 years ago

“After another supplier let me down by not stocking my order for over a month, I turned to Laptops Direct. Got my order within a few days, no fuss. Good communication throughout on the progress of the delivery so I knew when to arrange for someone to wait home. Only complaint (and the reason for dropping a star) was the follow-up call shortly after placing the order. This would have been great, and was certainly very friendly, but ultimately it was a hard sell for insurance which I thought was a bit grubby - if I wanted insurance I would have bought it on the website. Other than that, a good experience and I will be using them again.”

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Posted 3 years ago

“Absolutely recommended, fast delivery period, and got everything as expected”

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Posted 3 years ago

“I work in the IT industry and do some Purchasing with IT Suppliers, this transaction was i have to say a personal purchase and not for work and i do have a reasonable understanding of what should be expected in terms of SLA's in supply! put it this way they have completely surpassed all my expectations. Laptops Direct put the customer first in every way. other big service providers should come along and be taught how to treat a customer, lets be honest there is a lot who could learn a thing or too from these guys.”

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Posted 3 years ago

“This phone is great and does everything I could want it to do. Delivery was faster then expected, I had no reason to go back to "Laptops Direct" so cant comment on their customer service. The price of this phone is brilliant and I have recommended this particular model to several friends. The only negative to me was when you think you are paying a certain price and then a delivery charge appears! However I suppose there are no vehicles using free fuel and none of us work for free but I prefer to see delivery charges built into the price. Saying that I am a happy customer overall and would definitely use "Laptops Direct" again.”

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Posted 3 years ago

“Excellent and friendly customer service”

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Posted 3 years ago

“My initial online query was answered quickly and the order was taken very efficiently for delivery next day. It duly arrived and the only sign that the laptop was a refurb was a small ding in the lid. The screen and keyboard were perfect. A very fast and efficient purchase and delivery.”

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Posted 3 years ago

“Couldn't be more helpful”

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Posted 3 years ago

“Good product as described. Delivery on time. Professional customer service and reply quickly.”

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Posted 3 years ago

“Processed return quickly enough and issued replacement which I'm happy with. Would have scored 5 star if not for being asked troubleshooting details I had already provided.”

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Posted 3 years ago

“Very happy with the service”

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Posted 3 years ago

“I bought a printer, it was offered at the most competitive price, and the delivery was next day. No hassles.”

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Posted 3 years ago

“My third order from Laptops Direct , a few years back ordered a laptop , last year a mobile phone and just recently another mobile. Prices and service were great , no complaints whatsoever. More than happy to use this company if needed , very reliable.”

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Posted 3 years ago

“I’m very happy with the service. I bought a new laptop and Norton which are the cheapest price. Also, customer support was very helpful. It was good purchase ever!”

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Posted 3 years ago

“Very pleased with the Service. New laptop arrived within 24 hours of the order being placed.”

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Posted 3 years ago

“Amazing service thank you very much.”

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Posted 3 years ago

“Excellent, I couldn't really ask for better service.”

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Posted 3 years ago

“I ordered the computer on Monday morning and opted for the one day delivery service. It duly turned up on Tuesday morning. Nothing else to say really; everything worked exactly as it should. Ideal!”

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Posted 3 years ago

Laptops Direct is rated 4.3 based on 2,156 reviews