Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,169 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,169 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Always exemplary customer service and support.”

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Posted 4 years ago

“Great value Lenovo desktop tower - its a tiny one ! Great quality and performance and has Wifi built in too with Windows 10 Pro. Fast delivery too.”

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Posted 4 years ago

“Very helpful with product information and delivery arrangements.”

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Posted 4 years ago

“Bough a refurbished laptop for a good price but nothing but problems so far. I’m spending hours with various support teams.”

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Posted 4 years ago

“Ordered my new refurbished A grade laptop late Wednesday night and recieved it early Friday afternoon. The item is exactly as described, in full working order, with no scracthes or blemishes. I am very happy and would definitely recommend Laptops Direct.”

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Posted 4 years ago

“We recently ordered two 32" Samsung monitors. One of them arrived in perfect condition while the second screen was cracked. We contacted Customer Services and went through the process for returns which was firmly quick and easy; the monitor was accepted as a return and another screen was sent out swiftly. They were the cheapest online for the particular screen we wanted and overall the customer service was very good.”

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Posted 4 years ago

“Very rapid delivery even on the cheapest delivery cost. Small saving on RRP of phone always welcome.”

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Posted 4 years ago

“Bought a CAT S31 phone. It was delivered quickly without any drama and it is an excellent phone.”

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Posted 4 years ago

“When I ordered my iPad Pro there were a few delivery delays due to stock but once I contacted Customer Service they were brilliant. Got it sorted right away and got me the iPad out to me straight away. Brilliant Customer Service team.”

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Posted 4 years ago

“Excellent customer service! Very Pro-active. Laptop direct organized the return of a device with cracked screen and refunded me within few days.”

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Posted 4 years ago

“refurbished acer predator laptop - like new, great price. 2nd hard disk wasn't initialised though - fair enough for a refurb I suppose. happy customer, will be back.”

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Posted 4 years ago

“Dealt with laptop direct for 4 years having purchased a few times and always a good experience on quality and price and most importantly when things go wrong they are spot on in resolving them. As such I can trust them and as such that deserves recognition - trustworthy.”

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Posted 4 years ago

“Came perfectly, ordered a 144hz QHD monitor and they kept me updated when it was coming and told me on the day that it will arrive.”

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Posted 4 years ago

“Not really much to say, ordered my laptop which they said was in stock. It arrived on time and was exactly what it was supposed to be. The price was at least a £200 cheaper than any laptop I could find of similar spec, and was £300 cheaper than the manufacturers rrp.”

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Posted 4 years ago

“Bought a Toshiba Satellite Pro from Laptops Direct as it was the lowest price I could find. Arrived on or before time and in perfect condition and working just fine.”

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Posted 4 years ago

“Ordered a Lenovo Duet Chromebook from Laptops Direct as it was the best price on the day. Payment online came back as 'ERROR' and was not accepted, so I made an immediate call to Laptops Direct who took the order and payment over the telephone. Checks were made to ensure that the original online payment had not been received and only one order would be processed. The Chromebook arrived the following day, as promised, in perfect condition. The Lenovo Duet is brilliant and lives up to the excellent reviews seen on the internet. A big thank you to The Laptops Direct Team”

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Posted 4 years ago

“Ordered an ultra wide screen monitor, delivery with laptops direct are always quick as next day. there was a slight delay at the warehouse and arrived a day later on the saturday instead with a refund of delivery cost. Very happy with the service response time also.”

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Posted 4 years ago

“Good job thanks, will use your again”

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Posted 4 years ago

“Excellent returns experience”

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Posted 4 years ago

“Ordered my Lenovo laptop on Bank holiday Sunday and despite being told it would not be delivered the earliest the following Tuesday it actually arrived on Bank holiday Monday. Excellent service. Very pleased.”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,169 reviews