Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,170 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,170 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“I looked at “MANY” and various websites to find a new phone and then I clicked on Laptops Direct which was easy to use, clear, concise and good prices. So I finally found a suitable phone at a price I wanted.”

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Posted 4 years ago

“Payed extra 10 quid for next day its 4days late didn't even didn't get any postage back pore communication”

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Posted 4 years ago

“Bought a Dell desktop computer. Excellent value for money. Very good service throughout.”

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Posted 4 years ago

“Brought a PC, they had the best deal online, delivery was super quick, customer service was responsive and resolved any issues I had ver quickly with the resolution I wanted. I cannot fault the service and I am very happy with my experience, would definitely recommend.”

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Posted 4 years ago

“The item arrived way before it was expected, very happy about that. Well packed and cannot fault anything really. Happier than buying from big online stores ;)”

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Posted 4 years ago

“My keyboard was faulty but they gave me a full refund and didn't make me pay return postage.”

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Posted 4 years ago

“I ordered a refurbished computer screen. It arrived on time, but sadly didn't work. I sent it back, they refunded it. This time I ordered a brand new one. It arrived on time and is working great. So overall they kept to their word !”

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Posted 4 years ago

“This was the best price I could find online. Ordering process was easy and I received the item quicker than stated. Another plus is that I have not been pestered with e-mails about other offers. I can definitely recommend this company and intend to use them in the future.”

Helpful Report

Posted 4 years ago

“I have worked with Laptops Direct for many years and have had a 1st class professional service every time. Delivery to Scotland has on every occasion been next day and in 7 years only one item arrived damages, due to carriers not Laptops Direct”

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Posted 4 years ago

“Excellent service. Very quick and professional to sort out issue I had. Would highly recommend this Company.”

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Posted 4 years ago

“Straightforward ordering process & very fast delivery.”

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Posted 4 years ago

“Order process was fast and seamless”

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Posted 4 years ago

“Spot on service.”

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Posted 4 years ago

“Whilst I had a problem with one of the deliveries, Laptop Direct sorted it out straight away. I would definitely recommend this company.”

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Posted 4 years ago

“very happy with my experience shopping with Laptops Direct”

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Posted 4 years ago

“Excellent price and Really quick delivery by DPD. Ordered Saturday PC was delivered Monday by DPD in pristine condition.”

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Posted 4 years ago

“Easy to place my order, agent called to confirm address and ordered. It arrived on time, well packaged and no issues.”

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Posted 4 years ago

“Very easy.”

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Posted 4 years ago

“I'm going 4 stars as the product delivered was not the product ordered, due to wash m what looks like a stock labelling error so the label said the right product! However they were very helpful and worked well given that the Easter weekend was in the middle to quickly and easily have the incorrect product collected and the correct product sent out. Thankfully for good customer service!”

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Posted 4 years ago

“Delivery was Quick the laptop had an issue with Charger. Customer services were quick in all matters and couldn’t replace like for like and was refunded swiftly thank you to all”

Helpful Report

Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,170 reviews