Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,180 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,180 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service! Very Pro-active. Laptop direct organized the return of a device with cracked screen and refunded me within few days.”

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Posted 4 years ago

“refurbished acer predator laptop - like new, great price. 2nd hard disk wasn't initialised though - fair enough for a refurb I suppose. happy customer, will be back.”

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Posted 4 years ago

“Dealt with laptop direct for 4 years having purchased a few times and always a good experience on quality and price and most importantly when things go wrong they are spot on in resolving them. As such I can trust them and as such that deserves recognition - trustworthy.”

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Posted 4 years ago

“Came perfectly, ordered a 144hz QHD monitor and they kept me updated when it was coming and told me on the day that it will arrive.”

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Posted 4 years ago

“Not really much to say, ordered my laptop which they said was in stock. It arrived on time and was exactly what it was supposed to be. The price was at least a £200 cheaper than any laptop I could find of similar spec, and was £300 cheaper than the manufacturers rrp.”

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Posted 4 years ago

“Bought a Toshiba Satellite Pro from Laptops Direct as it was the lowest price I could find. Arrived on or before time and in perfect condition and working just fine.”

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Posted 4 years ago

“Ordered a Lenovo Duet Chromebook from Laptops Direct as it was the best price on the day. Payment online came back as 'ERROR' and was not accepted, so I made an immediate call to Laptops Direct who took the order and payment over the telephone. Checks were made to ensure that the original online payment had not been received and only one order would be processed. The Chromebook arrived the following day, as promised, in perfect condition. The Lenovo Duet is brilliant and lives up to the excellent reviews seen on the internet. A big thank you to The Laptops Direct Team”

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Posted 4 years ago

“Ordered an ultra wide screen monitor, delivery with laptops direct are always quick as next day. there was a slight delay at the warehouse and arrived a day later on the saturday instead with a refund of delivery cost. Very happy with the service response time also.”

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Posted 4 years ago

“Good job thanks, will use your again”

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Posted 4 years ago

“Excellent returns experience”

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Posted 4 years ago

“Ordered my Lenovo laptop on Bank holiday Sunday and despite being told it would not be delivered the earliest the following Tuesday it actually arrived on Bank holiday Monday. Excellent service. Very pleased.”

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Posted 4 years ago

“Delivered early.phone better than i expected with all the bits with it.”

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Posted 4 years ago

“Bought a couple of Acer monitors, decent price, delivered as expected and no issues found. Been a good experience for me. (Postscript: the review website was a worse experience, doesn't realize that an email address/alias can legitimately include a '+' sign).”

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Posted 4 years ago

“Very happy with my levono yoga laptop. Exactly what i asked for. Thank you guys”

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Posted 4 years ago

“I have used Laptops Direct before and have been very happy. On this occasion decided to buy a 'refurbished' laptop. Their description of A2 grading suggests minor cosmetic damage so I thought why pay more? I rang up to ask if I could look at PC before buying and was told to go to Huddersfield store - I said this is closed according to the website but was assured it was actually open. For some reason I rang back and was told that the store was actually shut so I decided it was safer to make the purchase online but pick up the laptop in person at the Elland site. I picked up the PC and unboxed it in the car park to find a deep 6cm scratch on the screen. I took it back in and questioned whether they thought a large screen scratch was minor cosmetic damage and they said .... Yes, you want to see what A3 looks like 'smashed casings etc'. There was no problem at all accepting the PC back and I decided to buy the same laptop but graded A1 instead. This machine was perfect, it had a full set of accessories (despite the item's description) and works perfectly. The manufacturer has also accepted 6 months left out of a 12 month warranty. So I am a happy buyer but I advise you to be wary about anything less than A1 grading.”

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Posted 4 years ago

“I was told delivery would be on the Saturday i am still awaiting delivery at 5-30pm on the Monday, so can't comment on the product.--My past dealings with the company have been OK”

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Posted 4 years ago

“Really wish I went somewhere else.”

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Posted 4 years ago

“Very good good customer service”

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Posted 4 years ago

“Very pleased with the laptop. Price was very good for the laptop chosen. Delivery was one day later than promised (but the Monday was a Bank Holiday).”

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Posted 4 years ago

“Thank you so much I love my new laptop #AliceTheAmazing sorted my technical woes perfectly!”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,180 reviews