Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,158 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Laptop arrived as advertised and on time. Special offer of free game software required a tortuous series of subscription and login pages for third party providers - loses a star for this.”

Helpful Report

Posted 3 years ago

“I ignored the negative reviews on Trustpilot because, overall, Laptops Direct had a 'Great' 4-star rating. After my experience dealing with them, however, I have reason to believe that the positive reviews on Trustpilot are fake (written by the company employees) in an attempt to cancel out the sheer volume of complaints. I have actually reported Laptops Direct to Trading Standards because of how badly they've handled my order. They took my money immediately and then just kept failing to dispatch the item. I was told time and time again (when I complained to customer services) that the phone had been dispatched and that I would be receiving it 'the following day'. Two weeks and four complaints later, they told me the phone was out of stock (the same day they'd told me for the fourth time, that they were sending another one out to me). The LaptopsDirect website, however, says that the phone is not out of stock! It says that the item is very much IN STOCK. So either their customer service team is misleading people or their website is. One thing is for sure, whoever next buys the phone is going to have the same two week experience I have had! When I questioned customer service about the contradicting stock information, they ignored me. They offered nothing more than their generic apologies for any inconvenience caused. I have finally given up with them and requested a full refund. Whether I get one or not, still remains to be seen. The only thing I know for certain about Laptops Direct is that they cannot refund my time. I strongly advise buyers to shop elsewhere. It won't end well. I ended up buying my new phone from Carphone Warehouse (for the exact same price). It arrived the next day for free and I am writing this review on it.”

Laptops Direct 1 star review on 15th May 2021

Helpful Report

Posted 3 years ago

“Excellent speedy service”

Helpful Report

Posted 3 years ago

“I chose Laptops Direct to buy this laptop for a gift for someone after buying a pc a couple of months ago and being delighted with the service and the product. My friend received the laptop the next day as promised even though there was an error in my payment which I did not correct until 10:00pm the day before. I wouldn't hesitate to use Laptops Direct again and recommend them to everyone!”

Helpful Report

Posted 3 years ago

“EXCELLENT AND INFORMATIVE WEBSITE - ITEM ARRIVED NEXT DAY AND EXTREMELY WELL PACKED - PRODUCT WAS IN GREAT CONDITION - I WOULD DEFINITELY RECOMMEND THEM.”

Helpful Report

Posted 3 years ago

“I bought 3.laptop from LD and for the 3.time everything went smoothly and the computer is working just fine. Im very pleased with this service.”

Helpful Report

Posted 3 years ago

“Product great paid for next day but they could not deliver, refunded next day cost, gave another date and failed delivery twice after, phoned customer services and had phoned put down they did not want to know obviously I had paid for the item”

Helpful Report

Posted 3 years ago

“Nothing to tell, really. It all went very well. I chose LD because their description of the item I wanted was more comprehensive than Amazon's. The ordering process seemed streamline, and their fulfillment of the order was very good, keeping me aware its progress at all stages.”

Helpful Report

Posted 3 years ago

“I looked at “MANY” and various websites to find a new phone and then I clicked on Laptops Direct which was easy to use, clear, concise and good prices. So I finally found a suitable phone at a price I wanted.”

Helpful Report

Posted 3 years ago

“Payed extra 10 quid for next day its 4days late didn't even didn't get any postage back pore communication”

Helpful Report

Posted 4 years ago

“Bought a Dell desktop computer. Excellent value for money. Very good service throughout.”

Helpful Report

Posted 4 years ago

“Brought a PC, they had the best deal online, delivery was super quick, customer service was responsive and resolved any issues I had ver quickly with the resolution I wanted. I cannot fault the service and I am very happy with my experience, would definitely recommend.”

Helpful Report

Posted 4 years ago

“The item arrived way before it was expected, very happy about that. Well packed and cannot fault anything really. Happier than buying from big online stores ;)”

Helpful Report

Posted 4 years ago

“My keyboard was faulty but they gave me a full refund and didn't make me pay return postage.”

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Posted 4 years ago

“I ordered a refurbished computer screen. It arrived on time, but sadly didn't work. I sent it back, they refunded it. This time I ordered a brand new one. It arrived on time and is working great. So overall they kept to their word !”

Helpful Report

Posted 4 years ago

“This was the best price I could find online. Ordering process was easy and I received the item quicker than stated. Another plus is that I have not been pestered with e-mails about other offers. I can definitely recommend this company and intend to use them in the future.”

Helpful Report

Posted 4 years ago

“I have worked with Laptops Direct for many years and have had a 1st class professional service every time. Delivery to Scotland has on every occasion been next day and in 7 years only one item arrived damages, due to carriers not Laptops Direct”

Helpful Report

Posted 4 years ago

“Excellent service. Very quick and professional to sort out issue I had. Would highly recommend this Company.”

Helpful Report

Posted 4 years ago

“Straightforward ordering process & very fast delivery.”

Helpful Report

Posted 4 years ago

“Order process was fast and seamless”

Helpful Report

Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,158 reviews