Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,169 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,169 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered early.phone better than i expected with all the bits with it.”

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Posted 4 years ago

“Bought a couple of Acer monitors, decent price, delivered as expected and no issues found. Been a good experience for me. (Postscript: the review website was a worse experience, doesn't realize that an email address/alias can legitimately include a '+' sign).”

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Posted 4 years ago

“Very happy with my levono yoga laptop. Exactly what i asked for. Thank you guys”

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Posted 4 years ago

“I have used Laptops Direct before and have been very happy. On this occasion decided to buy a 'refurbished' laptop. Their description of A2 grading suggests minor cosmetic damage so I thought why pay more? I rang up to ask if I could look at PC before buying and was told to go to Huddersfield store - I said this is closed according to the website but was assured it was actually open. For some reason I rang back and was told that the store was actually shut so I decided it was safer to make the purchase online but pick up the laptop in person at the Elland site. I picked up the PC and unboxed it in the car park to find a deep 6cm scratch on the screen. I took it back in and questioned whether they thought a large screen scratch was minor cosmetic damage and they said .... Yes, you want to see what A3 looks like 'smashed casings etc'. There was no problem at all accepting the PC back and I decided to buy the same laptop but graded A1 instead. This machine was perfect, it had a full set of accessories (despite the item's description) and works perfectly. The manufacturer has also accepted 6 months left out of a 12 month warranty. So I am a happy buyer but I advise you to be wary about anything less than A1 grading.”

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Posted 4 years ago

“I was told delivery would be on the Saturday i am still awaiting delivery at 5-30pm on the Monday, so can't comment on the product.--My past dealings with the company have been OK”

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Posted 4 years ago

“Really wish I went somewhere else.”

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Posted 4 years ago

“Very good good customer service”

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Posted 4 years ago

“Very pleased with the laptop. Price was very good for the laptop chosen. Delivery was one day later than promised (but the Monday was a Bank Holiday).”

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Posted 4 years ago

“Thank you so much I love my new laptop #AliceTheAmazing sorted my technical woes perfectly!”

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Posted 4 years ago

“I so happy about this company it's so amazing, they have the good attention with the customers”

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Posted 4 years ago

“I so happy about this company it's so amazing, they have the good attention with the customers”

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Posted 4 years ago

“Laptop arrived as advertised and on time. Special offer of free game software required a tortuous series of subscription and login pages for third party providers - loses a star for this.”

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Posted 4 years ago

“I ignored the negative reviews on Trustpilot because, overall, Laptops Direct had a 'Great' 4-star rating. After my experience dealing with them, however, I have reason to believe that the positive reviews on Trustpilot are fake (written by the company employees) in an attempt to cancel out the sheer volume of complaints. I have actually reported Laptops Direct to Trading Standards because of how badly they've handled my order. They took my money immediately and then just kept failing to dispatch the item. I was told time and time again (when I complained to customer services) that the phone had been dispatched and that I would be receiving it 'the following day'. Two weeks and four complaints later, they told me the phone was out of stock (the same day they'd told me for the fourth time, that they were sending another one out to me). The LaptopsDirect website, however, says that the phone is not out of stock! It says that the item is very much IN STOCK. So either their customer service team is misleading people or their website is. One thing is for sure, whoever next buys the phone is going to have the same two week experience I have had! When I questioned customer service about the contradicting stock information, they ignored me. They offered nothing more than their generic apologies for any inconvenience caused. I have finally given up with them and requested a full refund. Whether I get one or not, still remains to be seen. The only thing I know for certain about Laptops Direct is that they cannot refund my time. I strongly advise buyers to shop elsewhere. It won't end well. I ended up buying my new phone from Carphone Warehouse (for the exact same price). It arrived the next day for free and I am writing this review on it.”

Laptops Direct 1 star review on 15th May 2021

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Posted 4 years ago

“Excellent speedy service”

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Posted 4 years ago

“I chose Laptops Direct to buy this laptop for a gift for someone after buying a pc a couple of months ago and being delighted with the service and the product. My friend received the laptop the next day as promised even though there was an error in my payment which I did not correct until 10:00pm the day before. I wouldn't hesitate to use Laptops Direct again and recommend them to everyone!”

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Posted 4 years ago

“EXCELLENT AND INFORMATIVE WEBSITE - ITEM ARRIVED NEXT DAY AND EXTREMELY WELL PACKED - PRODUCT WAS IN GREAT CONDITION - I WOULD DEFINITELY RECOMMEND THEM.”

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Posted 4 years ago

“I bought 3.laptop from LD and for the 3.time everything went smoothly and the computer is working just fine. Im very pleased with this service.”

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Posted 4 years ago

“Product great paid for next day but they could not deliver, refunded next day cost, gave another date and failed delivery twice after, phoned customer services and had phoned put down they did not want to know obviously I had paid for the item”

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Posted 4 years ago

“Nothing to tell, really. It all went very well. I chose LD because their description of the item I wanted was more comprehensive than Amazon's. The ordering process seemed streamline, and their fulfillment of the order was very good, keeping me aware its progress at all stages.”

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Posted 4 years ago

“I looked at “MANY” and various websites to find a new phone and then I clicked on Laptops Direct which was easy to use, clear, concise and good prices. So I finally found a suitable phone at a price I wanted.”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,169 reviews