Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,169 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,169 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Excellent and friendly customer service”

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Posted 3 years ago

“My initial online query was answered quickly and the order was taken very efficiently for delivery next day. It duly arrived and the only sign that the laptop was a refurb was a small ding in the lid. The screen and keyboard were perfect. A very fast and efficient purchase and delivery.”

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Posted 3 years ago

“Couldn't be more helpful”

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Posted 3 years ago

“Good product as described. Delivery on time. Professional customer service and reply quickly.”

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Posted 3 years ago

“Processed return quickly enough and issued replacement which I'm happy with. Would have scored 5 star if not for being asked troubleshooting details I had already provided.”

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Posted 3 years ago

“Very happy with the service”

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Posted 3 years ago

“I bought a printer, it was offered at the most competitive price, and the delivery was next day. No hassles.”

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Posted 3 years ago

“My third order from Laptops Direct , a few years back ordered a laptop , last year a mobile phone and just recently another mobile. Prices and service were great , no complaints whatsoever. More than happy to use this company if needed , very reliable.”

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Posted 3 years ago

“I’m very happy with the service. I bought a new laptop and Norton which are the cheapest price. Also, customer support was very helpful. It was good purchase ever!”

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Posted 3 years ago

“Very pleased with the Service. New laptop arrived within 24 hours of the order being placed.”

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Posted 3 years ago

“Amazing service thank you very much.”

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Posted 4 years ago

“Excellent, I couldn't really ask for better service.”

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Posted 4 years ago

“I ordered the computer on Monday morning and opted for the one day delivery service. It duly turned up on Tuesday morning. Nothing else to say really; everything worked exactly as it should. Ideal!”

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Posted 4 years ago

“Laptops direct replaced my lap top no problem within a week when I had an issue. Excellent customer service!”

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Posted 4 years ago

“Arrived quickly and well packaged with clear communication about the order progress. Early days with the laptop but all seems good so far. Thank you.”

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Posted 4 years ago

“Good customer service”

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Posted 4 years ago

“Absolutely first class service from laptops direct ….will defo use this company again !!”

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Posted 4 years ago

“Easy to use website. Great customer service and support. Fast delivery. Would recommend this company”

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Posted 4 years ago

“Fantastic service”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,169 reviews