Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,157 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,157 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the computer on Monday morning and opted for the one day delivery service. It duly turned up on Tuesday morning. Nothing else to say really; everything worked exactly as it should. Ideal!”

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Posted 3 years ago

“Laptops direct replaced my lap top no problem within a week when I had an issue. Excellent customer service!”

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Posted 3 years ago

“Arrived quickly and well packaged with clear communication about the order progress. Early days with the laptop but all seems good so far. Thank you.”

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Posted 3 years ago

“Good customer service”

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Posted 3 years ago

“Absolutely first class service from laptops direct ….will defo use this company again !!”

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Posted 3 years ago

“Easy to use website. Great customer service and support. Fast delivery. Would recommend this company”

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Posted 3 years ago

“Fantastic service”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Always exemplary customer service and support.”

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Posted 3 years ago

“Great value Lenovo desktop tower - its a tiny one ! Great quality and performance and has Wifi built in too with Windows 10 Pro. Fast delivery too.”

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Posted 3 years ago

“Very helpful with product information and delivery arrangements.”

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Posted 3 years ago

“Bough a refurbished laptop for a good price but nothing but problems so far. I’m spending hours with various support teams.”

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Posted 3 years ago

“Ordered my new refurbished A grade laptop late Wednesday night and recieved it early Friday afternoon. The item is exactly as described, in full working order, with no scracthes or blemishes. I am very happy and would definitely recommend Laptops Direct.”

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Posted 3 years ago

“We recently ordered two 32" Samsung monitors. One of them arrived in perfect condition while the second screen was cracked. We contacted Customer Services and went through the process for returns which was firmly quick and easy; the monitor was accepted as a return and another screen was sent out swiftly. They were the cheapest online for the particular screen we wanted and overall the customer service was very good.”

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Posted 3 years ago

“Very rapid delivery even on the cheapest delivery cost. Small saving on RRP of phone always welcome.”

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Posted 3 years ago

“Bought a CAT S31 phone. It was delivered quickly without any drama and it is an excellent phone.”

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Posted 3 years ago

“When I ordered my iPad Pro there were a few delivery delays due to stock but once I contacted Customer Service they were brilliant. Got it sorted right away and got me the iPad out to me straight away. Brilliant Customer Service team.”

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Posted 3 years ago

“Excellent customer service! Very Pro-active. Laptop direct organized the return of a device with cracked screen and refunded me within few days.”

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Posted 3 years ago

“refurbished acer predator laptop - like new, great price. 2nd hard disk wasn't initialised though - fair enough for a refurb I suppose. happy customer, will be back.”

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Posted 3 years ago

“Dealt with laptop direct for 4 years having purchased a few times and always a good experience on quality and price and most importantly when things go wrong they are spot on in resolving them. As such I can trust them and as such that deserves recognition - trustworthy.”

Helpful Report

Posted 3 years ago

Laptops Direct is rated 4.3 based on 2,157 reviews