Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,169 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,169 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Laptops Direct contacted me to inform me of order's progress and confirmed date and method of delivery. My laptop bundle arrived well packed and on time. I am very pleased with my new laptop and the service I received and would recommend highly.”

Helpful Report

Posted 3 years ago

“Only positive things to say apart from the expensive customer service phone line. Arrived next day although hadn't paid for that to happen.”

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Posted 3 years ago

“The laptop was a great price and next day delivery on a Saturday. Item as sold perfect. Very happy”

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Posted 3 years ago

“Ordered new monitor for cctv . Great price great product Super fast delivery”

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Posted 3 years ago

“Ordered a HP 8730 printer as I have used this company before. Great price and fast delivery. Full communication throughout and delighted with product. Will use again next time, Thanks”

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Posted 3 years ago

“Ordered from LD as price £150 cheaper than John Lewis and with a slightly higher spec. Arrived on time. There is a delivery fee if you want the laptop in the next day or two. Will use LD again.”

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Posted 3 years ago

“Very good customer support, full refund received within 10 days.”

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Posted 3 years ago

“Whatever the issue was, has been dealt very professionally, hence I given rating as very good 👍”

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Posted 3 years ago

“Smooth transaction and got my item back in the most reasonable time possible.”

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Posted 3 years ago

“Excellent service and delivery on the laptop. Simple to set-up and get it going.”

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Posted 3 years ago

“Great price (cheapest around for the item I was looking for) and quick reliable delivery - ordered next day delivery and received as promised.”

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Posted 3 years ago

“Easy to order and speedy, safe delivery. I had previously ordered a similar phone via Amazon Prime but when it was delivered the package had been tampered with and inside was a Meat rotisserie set!”

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Posted 3 years ago

“A ok good service good price”

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Posted 3 years ago

“A solid laptop at a good price. Arrived quickly too. Happy days!”

Laptops Direct 4 star review on 10th October 2021

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Posted 3 years ago

“Competitive prices, speedy delivery. A happy returning customer.”

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Posted 3 years ago

“Ordered Thursday evening. Unfortunately the payment didn't go through, so it was Friday am when it was sorted. I paid for next day delivery, hoping to receive it originally on Friday, but with the payment problem, expected it on Saturday. It arrived Monday morning.”

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Posted 3 years ago

“Got a laptop over the weekend and its great. Brilliant price and quick delivery”

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Posted 3 years ago

“ordered next delivery which saved my life. argos cancelled my pc at the last minute and luckily i managed to still get one in time. Pc works amazing and so does my monitor”

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Posted 3 years ago

“Very Disappointed, its 6th day no sign of delivery ! Beware when anyone place an order with this company !”

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Posted 3 years ago

“Good selection of products at competitive prices and quick delivery. Packaging on a refurbished laptop was good and the product was as described. Only chriticism I'd have is that the description for the laptop I baught said it didn't have backlit keyboard, but it did. Not a major thing, but would have saved me a search on the manufacturers website.”

Helpful Report

Posted 3 years ago

Laptops Direct is rated 4.3 based on 2,169 reviews