Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,205 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,205 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“excellent service. Thank you.”

Helpful Report

Posted 7 years ago

“I ordered my laptop and paid for the delivery fee. But due to the laptop out of stock, and I had to wait for 3 weeks. I been calling the customer service team, the lady who served me was not very professional , she kept skipping my conversations. When I asked her why I paid for my delivery and still have to wait for 3 weeks, she said she will refund to my bank but no, she didn't. I can't be bothered to keep contact the customer service anymore. And I don't think I will get anymore laptop from this company.”

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Posted 7 years ago

“Everything from ordering to delivery went smoothly”

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Posted 7 years ago

“I bought a refurbished Samsung phone, it looks brand new and came in the original box with all accessories. It's working absolutely fine as if brand new. I'm a very happy customer. I will definitely shop with laptops direct again.”

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Posted 7 years ago

“Excellent speedy service, no problems here !”

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Posted 7 years ago

“Very happy”

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Posted 7 years ago

“amazing products, brilliant prices! thank you”

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Posted 7 years ago

“helpful talking through lap top options with the features I wanted but didn't recognise in technical terms delivery on time”

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Posted 7 years ago

“After two purchases in a different companythat couldn't have been worse, the 3rd laptop bought in the same month was definitively a reward. This was my first purchase in Laptops Direct and I couldn't be happier. The laptop is flawless, looks new, feels new and the price wasn't as new. The first two days were a search for something wrong, "for this price must have something" I thought. It doesn't. Looks even better than on the photos, it was by far one of my best buys ever. Thanks Laptops Directs, this was my first time and I more than confident to buy again and advice my friends into it.”

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Posted 7 years ago

“Thank you very much”

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Posted 7 years ago

“Great service, would highly recommend”

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Posted 7 years ago

“Fantastic service. Refurbished phone purchased, delivered the next day and kept informed from purchase to delivery. Would highly recommend”

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Posted 7 years ago

“Fast delivery, as promised.”

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Posted 7 years ago

“Got my Mac really easily and wel delivered”

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Posted 7 years ago

“Prompt delivery and good quality product”

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Posted 7 years ago

“Cant fault the service. Phone was cheaper than other online stores i looked at. Ross was really helpful and patient and my phone came next day as promise happy customers”

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Posted 7 years ago

“Good price, poor courier, sluggish customer care. Look elsewhere.”

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Posted 7 years ago

“Super quick, ordered Thurs afternoon and received on Friday. Thank you”

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Posted 7 years ago

“Dispatched promptly to NI, very well packaged. Great price, no issues”

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Posted 7 years ago

“Nice laptop dispatched and delivered next day. Really happy with service todate.”

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Posted 7 years ago

Laptops Direct is rated 4.3 based on 2,205 reviews