Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Got my Mac really easily and wel delivered”

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Posted 6 years ago

“Prompt delivery and good quality product”

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Posted 6 years ago

“Cant fault the service. Phone was cheaper than other online stores i looked at. Ross was really helpful and patient and my phone came next day as promise happy customers”

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Posted 6 years ago

“Good price, poor courier, sluggish customer care. Look elsewhere.”

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Posted 6 years ago

“Super quick, ordered Thurs afternoon and received on Friday. Thank you”

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Posted 6 years ago

“Dispatched promptly to NI, very well packaged. Great price, no issues”

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Posted 6 years ago

“Nice laptop dispatched and delivered next day. Really happy with service todate.”

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Posted 6 years ago

“Excellent item as described well packaged and delivered on time.”

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Posted 6 years ago

“Great product, light and easily transportable. Have only used it for a couple of days now but so far it has met my requirements very well”

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Posted 6 years ago

“Delivered promptly and item just as described, no complaints so far aha”

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Posted 6 years ago

“I am satisfied with the service received. The delivery was fast and the charger has been working well.”

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Posted 6 years ago

“The website was very informative. The monitor was as described although it didn't come with an HDMI cable and didn't say it didn't come with it on the website. When I queried it with Customer Service they just said no it didn't. Better clarity on website needed. I paid for a designated time but they were half an hour late which made me late for an appointment. The guy didn't seem that bothered but I was!”

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Posted 6 years ago

“Ordered the laptop and it was delivered promptly. Very happy”

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Posted 6 years ago

“Item as described. Fantastically quick service. Highly recommended.”

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Posted 6 years ago

“Quick service”

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Posted 6 years ago

“Excellent service, easy to order and product arrived as stated.”

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Posted 6 years ago

“Great product, great price, quick delivery. What more do you want?”

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Posted 6 years ago

“only place I could get laptop with DVD drive. Good price Very pleased”

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Posted 6 years ago

“Laptops Direct fulfilled the order as requested and, when speaking with them by telephone, courteous and efficient conversations were held. However, although I sent an e-message to them with details about my delivery address, no reply was received and, when I rang them to request delivery to a specified recipient should I not be available, they were unable to help other than to say that the Courier Service would be able to help. The courier service did not provide me with an option for a neighbour to sign for my delivery in the event of my unavailability and that was not helpful to me - or, I suggest, to the courier company.”

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Posted 6 years ago

“Super fast delivery! Was in no hurry for my order so chose the free delivery option and it arrived far earlier than expected...thank you!”

Helpful Report

Posted 6 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews