Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic price Fantastic service”

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Posted 6 years ago

“Had to wait nearly one month for delivery of laptop. Was let down 3 times on delivery dates.”

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Posted 6 years ago

“Ordered a smart tv, good price and fast delivery I am very happy.”

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Posted 6 years ago

“Ordered A laptop which arrived on time but had hardware issues. I’ve tried to get a refund and send it back but they haven’t replied to any of my emails (sent 2 weeks ago)!”

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Posted 6 years ago

“Very good price and delivery. Product (Swann CCTV) worked fine so no need to test the customer service so this review is based on the price and speed of delivery. I selected free delivery which came as fast as the £4.99 paid option.”

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Posted 6 years ago

“Speedy delivery, great items purchased all in all very happy with their service and products.”

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Posted 6 years ago

“Excellent service and price. Item arrived before forecast date.”

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Posted 6 years ago

“Ordered Swann CCTV kit and extra cameras. Very easy to deal with. A great range of products at fair prices (plus price matching). Once decision made on product(s), ordering on-line was simple. Very quickly despatched with choice of delivery options. The received items were well packaged and everything complete. An Excellent service.”

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Posted 6 years ago

“I’m a returning customer with 4 or 5 purchases. Recently had an android box delivered with no problems at all. Always had great service in the Huddersfield store with plenty of help from staff members and also recommending what apps to use with the android box. First class guys. Thanks.”

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Posted 6 years ago

“Simple ordering process and arrived on time”

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Posted 6 years ago

“I ordered a HP envy laptop that was listed as A1 condition. I have had an envoy before and loved the machine so i new exactly what i was getting with the i5 core with 8gb of ram and 360 gb ssd memory. I was a little nervous given the some of the other reviews as it was one of most expensive machines on the site. I didn’t pay for the express delivery as i was in no rush but it was delivered within 4 days which was great. I had read that some peoples products had turned up either damaged or the wrong product but no problems with mine. It was in its original box and packaging which was a little crumpled and taped closed but that didn’t bother me as the product description said that was the case. In the box was exactly as you would expect new from a shop. After a detailed search I couldn’t find a mark on the laptop and if the box haven’t been a bit dented, you would think it was new. Very happy with the purchase and for the money it represents fantastic value given its over £1,000 new.”

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Posted 6 years ago

“I ordered a mobile phone, it was a good price and it arrived the next morning. The delivery charge seemed a bit high given the cost of the phone but I couldn't fault the speed.”

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Posted 6 years ago

“Quick on time delivery item as described works great, contacted service for advice got reply same day great service.”

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Posted 6 years ago

“Happy with service and delivery. The product description could be better. Doesn’t actually say new item or single/dual sim not listed.”

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Posted 6 years ago

“Good pricing and fast delivery. Just what's needed.”

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Posted 6 years ago

“Great service. Good price, well packaged, speedy delivery.”

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Posted 6 years ago

“Fantastic! :) competitive price for a really good hard drive, and it came the next day despite only paying for standard delivery! I would definitely use this company again”

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Posted 6 years ago

“Cannot manage to deliver their promises - laptop never came - courier company DX Direct are cretinous. I can only assume that Laptops Direct are the same if they choose DX Direct. Dimlows all.”

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Posted 6 years ago

“Gave a delivery window of over 10days but they delivered within a couple of days which was great”

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Posted 6 years ago

“Excellent delivery,very helpful customer service.”

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Posted 6 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews