Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,205 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,205 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Very affordable laptops, good customer service and very speedy delivery times. However the delivery costs were a bit expensive especially standard delivery.”

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Posted 6 years ago

“Paid for next day delivery but was informed day of delivery it would be a week later. The have refunded delivery charge but have asked for a review when I haven't received my laptop yet .”

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Posted 6 years ago

“I also had a msg come up saying they were cherry picking reviews, But I have no complaints with the laptop or the service.”

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Posted 6 years ago

“Unfortunately this company operates in a criminal way, cancelling my warranty contract for a reason not given in the terms and conditions (a slight scratch on the surface of my phone screen, which is not covered by the warranty but should not cancel the warranty when the phone had another fault that is potentially covered by the warranty). The worst part: they are rude and hostile, phoning me up, telling me I knew what I was doing, but unable to point to anywhere in the T&C that justifies their behaviour. Completely unable to listen to me or respond in a professional or legal way, despite multiple e-mails. I am taking the matter up with trading standards as I don't want others to be cheated by them... They cannot just cancel contracts for reasons not agreed in their T&C. I would strong advise avoiding buying anything from them, as they cannot be trusted.”

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Posted 6 years ago

“Swooped my delivery date but didn't charge me for delivery got my mobile two days later very happy with the service and price thanks laptops Direct Colin.”

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Posted 6 years ago

“Order my new mobile at a reasonable cost and also took the extended warranty. So easy to order from and kept updated with the progress of my order. Well done.”

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Posted 6 years ago

“More than happy with the iPad 6 I received. Great performance got everything I need from it will certainly buy from you in the future.”

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Posted 6 years ago

“Great competitive price and fast delivery”

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Posted 6 years ago

“I ordered a laptop and a hard drive. The hard drive was delivered (I signed for it). Delivery note explained that orders may be in more than one consignment. I queried the non-delivery of the laptop a couple of days later and was told that I had signed for it. I had a witness to my signing for a small package only but after 40 days of investigation laptops direct told me tough luck, I would neither receive a laptop or a refund. I am currently pursuing a chargeback with my credit card provider. I would never ever use this company again. Buyer beware!”

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Posted 6 years ago

“Delivered product before delivery date and I am very happy with the service.”

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Posted 6 years ago

“Great service price and product”

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Posted 6 years ago

“All aspects of service were good but have not had enough time to evaluate my laptop. Up till now it is working perfectly. If that goes on I would say 5 stars. Thank you.”

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Posted 6 years ago

“Excellent service - phone arrived next day, all looks good”

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Posted 6 years ago

“I am the founder of a Suicide Prevention Charity I founded the charity after i lost my husband to suicide. The charity paid over €500 on a laptop from Laptops Direct on recommendation from someone we trusted, The computer would not connect to the internet, we informed Laptops Direct immediately and were advised to return it. Although they charged us an extra €18 to deliver in 3 days it is now over 4 weeks later and we still have no indication of us getting a refund, they advised us today they dont know where the laptop is. But are refusing to give the charity back its money. They are complete fraudsters, swindling a suicide prevention charity, just how low can you go. Please share and highlight this the pain and distress they have caused everyone associated with the charity is incalculable .We have taken legal advice and will pursue these fraudsters to the end of the earth to right this terrible wrong. Please help expose Laptops Direct for The fraudsters they are Please share”

Helpful Report

Posted 6 years ago

“very fast delivery with free delivery as bonus and delivered descreetly good service next working day delivery very good accepts amazon pay”

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Posted 6 years ago

“Laptop was exactly what I needed, it’s in very good working order and very fast and in excellent condition. Well priced. Thank you”

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Posted 6 years ago

“An initial problem with a used phone was quickly dealt with and I am very pleased with the outcome.”

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Posted 6 years ago

“Brilliant seller! I did receive my item on thins at very good price! 5*”

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Posted 6 years ago

“Efficient and fast delivery”

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Posted 6 years ago

“Fast delivery and competitive price - all good!”

Helpful Report

Posted 6 years ago

Laptops Direct is rated 4.3 based on 2,205 reviews