Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Good service. However disappointed with 1% service charge for using my credit card. I thought this was no longer legal.”

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Posted 6 years ago

“Having purchased an HP laptop I can honestly say this is the worst company it has ever been my misfortune to deal with. The laptop had issues from day one and after 4 months I am still trying to get Laptops Direct to resolve these issues. Apparently the reason it had problems was because I had spilt water onto it ( I hadn't ). They then declared there were no faults and sent it back, used for less than 1 hour before the same faults returned, sent laptop back. Again they stated no faults were found. They returned it, but not to my address, still faulty. !!!!!!!!!!!!!!!!!!DO NOT BUY FROM THIS COMPANY.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 6 years ago

“Good quality laptops for a competitive price for refurbishments. Financing the laptop was also quick and easy. Delivery through DPD so a trusted provider and came on the date and time when stated. No faults.”

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Posted 6 years ago

“Very happy with the service and great value for money for a refurbished second hand MacBook Pro, which has been working well over the months.”

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Posted 6 years ago

“So happy for my new Medion laptop. Windows is installed on ssd drive, not on hdd, thank you for that! Everything works great! Thanks”

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Posted 6 years ago

“I found a bargain price laptop on Laptops Direct and delayed ordering for a couple of days because I'd seen some negative reviews on the subject of delivery. However, I bit the bullet and paid an extra tenner for next day delivery and placed my order. Not only did the laptop arrive on the day I was told it would, I could use a webapp to watch the progress of the van making the delivery. I was given a two hour time slot, which is much more convenient than having to stay in all day, the laptop arrived 20 minutes before the end of the delivery window and I'm really pleased with both the laptop and the delivery service. I can't really write an accurate review of the laptop as I've just started using it and, because I use it for work, it will be some time before I can make a final judgement on it. It has quite a lot to live up to as my last laptop was still working well after being used daily for work for 7 years.”

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Posted 6 years ago

“Ordered a few A1 grade laptops from laptops direct and honestly there amazing. The laptops look brand new and massive savings too :)”

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Posted 6 years ago

“Bought HP laptop.Great price, speedy delivery, amazing really in 24 hours.”

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Posted 6 years ago

“I received a good, prompt service, no issues will order again”

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Posted 6 years ago

“I bought a refurbished chromebook for my daughter. The website was clear and the email notification of the sale came through quickly. There was an issue with the payment at my daughters end, but this was resolved quickly. My only issue was that although I got an expected date when it would be ready, I didn't receive the email saying it was ready to collect until after I had collected it! Otherwise all good and the service at the shop on collection was great.”

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Posted 6 years ago

“Fast delivery, good price, nothing to complain about.”

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Posted 6 years ago

“Excellent price and very fast delivery”

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Posted 6 years ago

“Very good service, speedy del in very, great prices.”

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Posted 6 years ago

“They did exactly what they said they would with the goods delivered in less than 24hrs of ordering and on New Years Eve Overall impressive”

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Posted 6 years ago

“Very good company to deal with. Made the whole experience of buying a new laptop easy.”

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Posted 6 years ago

“I bought a monitor and the estimated delivery was before or on December 31. I'm here waiting the delivery that obviously won't show up today and I can't track the package. I'm thinking about ask a money refund to buy other monitor in another store.”

Helpful Report

Posted 6 years ago

“Bought 2 refurbished Huawei Y7 mobiles and highly delighted with the condition of the phones. Exactly as described with no scratches or marks. Wouldn’t hesitate to use this company again.”

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Posted 6 years ago

“Reconditioned lap top was delivered in good condition at the time indicated. Lap top was fully functional with no issues identified at time of writing.”

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Posted 6 years ago

“Speak as you find.....this was my second purchase from laptops direct and I am happy. First purchase was a recon laptop 3 years ago, happy with that. This purchase is recent and so I cant give much info other than this recon phone was a good price, described accurately, fast delivery and it works ..... so far so good.”

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Posted 6 years ago

“Out laptop arrived with Europe plug. Not suitable for the UK. Pretty disappointing on Christmas Day! Boo to you”

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Posted 6 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews