Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,241 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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4.3

Based on 2,241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Email, Telephone

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a laptop for collection on 05/04, bought their "essential service" add on and was given a collection date of 10/04. Collection date came and went without confirmation it was ready so I rang to be told they had a problem moving the laptop to the location required to carry out the service but that they would have it ready on 18/04. Collection date came and went again with no communication and when I rang up I was told my laptop had arrived the night before (25/04), and that they were sorry I hadn't been notified. I travelled to collect the laptop and was told mine was not ready and that it was still at the servicing centre. I rang to complain and was told a manager would ring me back on Monday, which they did. In the meantime I found I could now get the laptop cheaper elsewhere so cancelled.”

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Posted 7 years ago

“Faultless.”

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Posted 7 years ago

“Great price TV and fast delivery”

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Posted 7 years ago

“Fast delivery, polite friendly helpful staff, good quality goods at great prices. I was a little worried about a company I knew nothing about and spending money. How wrong could I be customer service great bought a Pixel 2xl. Perfect condition, have no complaints will buy from them again”

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Posted 7 years ago

“Fast service of my new phone. very pleased.”

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Posted 7 years ago

“Excellent product range, purchased a laptop arrived next day as stated.”

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Posted 7 years ago

“Arrived within 24 hours, very well packaged, exactly as described and the price was good too!”

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Posted 7 years ago

“Excellent place Excellent Delivery Will shop again”

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Posted 7 years ago

“My experience was excellent overall. I ordered an amazing device at bargain price . Within less than 12 hours it was delivered ( ordered 5:00 pm & got it next day !!!!) tracking was offered immediately and packaging was great.. i will not hesitate to recommend them again for any customer!”

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Posted 7 years ago

“Ordered a grade A refurbished IPhone, it lived up to its description. Not a single mark on it. Works like brand new. Definitely recommended.”

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Posted 7 years ago

“The service was very nice and efficient and I received my package before the due date which I was very satisfied about”

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Posted 7 years ago

“I bought a grade a Samsung note 8. It is absolutely as new and came with all of the accessories in an original box. At the price sold I'm really pleased.”

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Posted 7 years ago

“Laptop arrived within 3 days, even with free delivery. It was in great condition - looked new to me, and in its original packaging, very satisfied!”

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Posted 7 years ago

“unhappy with delivery company - several attempts made - I had already indicated I was at work, couldn't get through to a human to speak to - investigate alternative options, had to take an afternoon of work to get home for the 4th attempt - this made me very stressed. the premium rate phone-number for laptops direct is outrageous took me ages to get through I got cut off, had to re-dial, spent a long time on the phone, my phone bill will be huge, I thought premium rate numbers had been banned? so much hassle getting hold of anybody to speak to and actually getting hold of my product, I wouldn't use this company again, I also emailed over this on feedback form, nobody has got back to me - very dissatisfied customer.”

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Posted 7 years ago

“I knew which laptop I wanted before heading to Laptops direct. I was directed to them via a google link. The website is a bit clunky but does function reasonably well. They had the laptop I wanted in stock and for a good price. Reasonably straight forward paying process - I paid through amazon pay which felt secure. Laptop arrived very quickly compared to what was advertised (free delivery was advertised as taking around a month but laptop delivered by the end of the week!). The laptop is of good quality and I am enjoying its full use already.”

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Posted 7 years ago

“Next day delivery was great. Item could've had better more reflective images but the item was great value for money.”

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Posted 7 years ago

“Very affordable laptops, good customer service and very speedy delivery times. However the delivery costs were a bit expensive especially standard delivery.”

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Posted 7 years ago

“Paid for next day delivery but was informed day of delivery it would be a week later. The have refunded delivery charge but have asked for a review when I haven't received my laptop yet .”

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Posted 7 years ago

“I also had a msg come up saying they were cherry picking reviews, But I have no complaints with the laptop or the service.”

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Posted 7 years ago

“Unfortunately this company operates in a criminal way, cancelling my warranty contract for a reason not given in the terms and conditions (a slight scratch on the surface of my phone screen, which is not covered by the warranty but should not cancel the warranty when the phone had another fault that is potentially covered by the warranty). The worst part: they are rude and hostile, phoning me up, telling me I knew what I was doing, but unable to point to anywhere in the T&C that justifies their behaviour. Completely unable to listen to me or respond in a professional or legal way, despite multiple e-mails. I am taking the matter up with trading standards as I don't want others to be cheated by them... They cannot just cancel contracts for reasons not agreed in their T&C. I would strong advise avoiding buying anything from them, as they cannot be trusted.”

Helpful Report

Posted 7 years ago

Laptops Direct is rated 4.3 based on 2,241 reviews