Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,205 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,205 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“speedy delivery”

Helpful Report

Posted 6 years ago

“Was sent a Laptop that hadn't been cleaned as it was covered in gunk and the most important thing was that the keyboard didn't even work!”

Helpful Report

Posted 6 years ago

“Disgraceful company that needs shutting down. I was sold a reconditioned laptop that was faulty, tried phoning them up next day, but beware, all numbers are 0871, cost me a fortune to be kept hanging on the phone. Had no luck on the phone, so I went to the East Midlands distribution centre. Was told all sorts of lies, offered as a 'gesture of goodwill' £30 to buy a new battery for the faulty laptop. As I refused this goodwill gesture, the laptop was now deemed as just a return not faulty !!No mention that this particular laptop had a built in battery and was removable. (I was getting error messages that the battery life was downgraded due to long term use) I eventually ended up paying £50 more for a new computer, which I am happy with, but, I had paid £29 extended warranty for the returned faulty laptop, and I was told Friday 1st February the money was being refunded, a week later still not received it. Telephoned them today, 8th February, was left holding on the phone again for ages, only to be told someone will ring me back in 60 minutes. Of course, no one has. This company will illegally get money from you one way or another, and I am left fighting to get my refund, along with lots of other people it seems, They have no regard for consumer laws and rights”

Helpful Report

Posted 6 years ago

“More than happy with my experience buying from Laptop Direct. Price was the best I could find. Deliver free and item was well packed.”

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Posted 6 years ago

“I ordered the Wrong Doorbell Pro, received a good price and it was delivered within two working days at no extra cost, would use these again.”

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Posted 6 years ago

“Arrived on time to a click and collect that was easy to pick up from and late open times so could collect after work.”

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Posted 6 years ago

“A fast and professional service. What more does a customer need?”

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Posted 6 years ago

“Great wee laptop. Arrived very quickly beautifully packaged. Had problem which advice was emailed same day which fixed static. Would recommend and will definitely use again.”

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Posted 6 years ago

“I ordered an item at 20;45 paid £10 for next day delivery, it arrived at 11:25 excellent service. Cannot fault them”

Helpful Report

Posted 6 years ago

“supplied required product in agreed time without hassle”

Helpful Report

Posted 6 years ago

“Offered a competitive price but very slow delivery on one order requiring two chase-up calls from me. Disappointing.”

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Posted 6 years ago

“AVOID! There's a warning before you post here that this company cherry pick their reviews. It doesn't surprise me, they have a lot to hide. Platitudes, lies, & complete disinterest in customer problems, the worst kind of grubby money grabbers. If you have a problem they are not interested & have absolutely no comprehension of the meaning of customer service. This is born out on Twitter & Trustpilot. Save your money & shop elsewhere. !!!!!!!!!!!!!!!!!!DO NOT BUY FROM THIS COMPANY.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 6 years ago

“As they agreed and delivered on time and very helpful.peter”

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Posted 6 years ago

“Good service. However disappointed with 1% service charge for using my credit card. I thought this was no longer legal.”

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Posted 6 years ago

“Having purchased an HP laptop I can honestly say this is the worst company it has ever been my misfortune to deal with. The laptop had issues from day one and after 4 months I am still trying to get Laptops Direct to resolve these issues. Apparently the reason it had problems was because I had spilt water onto it ( I hadn't ). They then declared there were no faults and sent it back, used for less than 1 hour before the same faults returned, sent laptop back. Again they stated no faults were found. They returned it, but not to my address, still faulty. !!!!!!!!!!!!!!!!!!DO NOT BUY FROM THIS COMPANY.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“Good quality laptops for a competitive price for refurbishments. Financing the laptop was also quick and easy. Delivery through DPD so a trusted provider and came on the date and time when stated. No faults.”

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Posted 6 years ago

“Very happy with the service and great value for money for a refurbished second hand MacBook Pro, which has been working well over the months.”

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Posted 6 years ago

“So happy for my new Medion laptop. Windows is installed on ssd drive, not on hdd, thank you for that! Everything works great! Thanks”

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Posted 6 years ago

“I found a bargain price laptop on Laptops Direct and delayed ordering for a couple of days because I'd seen some negative reviews on the subject of delivery. However, I bit the bullet and paid an extra tenner for next day delivery and placed my order. Not only did the laptop arrive on the day I was told it would, I could use a webapp to watch the progress of the van making the delivery. I was given a two hour time slot, which is much more convenient than having to stay in all day, the laptop arrived 20 minutes before the end of the delivery window and I'm really pleased with both the laptop and the delivery service. I can't really write an accurate review of the laptop as I've just started using it and, because I use it for work, it will be some time before I can make a final judgement on it. It has quite a lot to live up to as my last laptop was still working well after being used daily for work for 7 years.”

Helpful Report

Posted 6 years ago

“Ordered a few A1 grade laptops from laptops direct and honestly there amazing. The laptops look brand new and massive savings too :)”

Helpful Report

Posted 6 years ago

Laptops Direct is rated 4.3 based on 2,205 reviews