Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,205 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,205 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Purchased a refurbished HP laptop, great price, condition excellent, works perfectly. Delivered next day, great service.”

Helpful Report

Posted 6 years ago

“I bought a grade A refurbished phone it was like new. It came in the original box with all the accessories still in the original plastic. This is despite saying it was supplied without a charger. It came the next day even though I clicked free delivery. Laptops Direct were £100 cheaper than any other deal I found. Would definitely recommend Laptops Direct”

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Posted 6 years ago

“great price. great service. full stop. 🙂”

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Posted 6 years ago

“Delivery options & communication poor. Despite enquiring about and confirmations from Laptops Direct, my order was lying outside my back door for 4 days. Not impressed. The laptop however is excellent. Fantastic value. If they offer option of when to deliver, please follow through.”

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Posted 6 years ago

“Ordered a laptop for collection on 05/04, bought their "essential service" add on and was given a collection date of 10/04. Collection date came and went without confirmation it was ready so I rang to be told they had a problem moving the laptop to the location required to carry out the service but that they would have it ready on 18/04. Collection date came and went again with no communication and when I rang up I was told my laptop had arrived the night before (25/04), and that they were sorry I hadn't been notified. I travelled to collect the laptop and was told mine was not ready and that it was still at the servicing centre. I rang to complain and was told a manager would ring me back on Monday, which they did. In the meantime I found I could now get the laptop cheaper elsewhere so cancelled.”

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Posted 6 years ago

“Faultless.”

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Posted 6 years ago

“Great price TV and fast delivery”

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Posted 6 years ago

“Fast delivery, polite friendly helpful staff, good quality goods at great prices. I was a little worried about a company I knew nothing about and spending money. How wrong could I be customer service great bought a Pixel 2xl. Perfect condition, have no complaints will buy from them again”

Helpful Report

Posted 6 years ago

“Fast service of my new phone. very pleased.”

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Posted 6 years ago

“Excellent product range, purchased a laptop arrived next day as stated.”

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Posted 6 years ago

“Arrived within 24 hours, very well packaged, exactly as described and the price was good too!”

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Posted 6 years ago

“Excellent place Excellent Delivery Will shop again”

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Posted 6 years ago

“My experience was excellent overall. I ordered an amazing device at bargain price . Within less than 12 hours it was delivered ( ordered 5:00 pm & got it next day !!!!) tracking was offered immediately and packaging was great.. i will not hesitate to recommend them again for any customer!”

Helpful Report

Posted 6 years ago

“Ordered a grade A refurbished IPhone, it lived up to its description. Not a single mark on it. Works like brand new. Definitely recommended.”

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Posted 6 years ago

“The service was very nice and efficient and I received my package before the due date which I was very satisfied about”

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Posted 6 years ago

“I bought a grade a Samsung note 8. It is absolutely as new and came with all of the accessories in an original box. At the price sold I'm really pleased.”

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Posted 6 years ago

“Laptop arrived within 3 days, even with free delivery. It was in great condition - looked new to me, and in its original packaging, very satisfied!”

Helpful Report

Posted 6 years ago

“unhappy with delivery company - several attempts made - I had already indicated I was at work, couldn't get through to a human to speak to - investigate alternative options, had to take an afternoon of work to get home for the 4th attempt - this made me very stressed. the premium rate phone-number for laptops direct is outrageous took me ages to get through I got cut off, had to re-dial, spent a long time on the phone, my phone bill will be huge, I thought premium rate numbers had been banned? so much hassle getting hold of anybody to speak to and actually getting hold of my product, I wouldn't use this company again, I also emailed over this on feedback form, nobody has got back to me - very dissatisfied customer.”

Helpful Report

Posted 6 years ago

“I knew which laptop I wanted before heading to Laptops direct. I was directed to them via a google link. The website is a bit clunky but does function reasonably well. They had the laptop I wanted in stock and for a good price. Reasonably straight forward paying process - I paid through amazon pay which felt secure. Laptop arrived very quickly compared to what was advertised (free delivery was advertised as taking around a month but laptop delivered by the end of the week!). The laptop is of good quality and I am enjoying its full use already.”

Helpful Report

Posted 6 years ago

“Next day delivery was great. Item could've had better more reflective images but the item was great value for money.”

Helpful Report

Posted 6 years ago

Laptops Direct is rated 4.3 based on 2,205 reviews