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Laptops Direct Reviews

4.3 Rating 2,172 Reviews
84 %
of reviewers recommend Laptops Direct
4.3
Based on 2,172 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy

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Laptops Direct 1 star review on 9th October 2023
Mette
Laptops Direct 5 star review on 27th May 2023
Stef Walcott
Laptops Direct 5 star review on 27th May 2023
Stef Walcott
Laptops Direct 5 star review on 27th May 2023
Stef Walcott
Laptops Direct 5 star review on 24th May 2022
Mal Dee
Laptops Direct 2 star review on 16th April 2022
Kieran
Laptops Direct 5 star review on 31st March 2022
Ali
19
Anonymous
Anonymous  // 01/01/2019
I am the founder of a Suicide Prevention Charity I founded the charity after i lost my husband to suicide. The charity paid over €500 on a laptop from Laptops Direct on recommendation from someone we trusted, The computer would not connect to the internet, we informed Laptops Direct immediately and were advised to return it. Although they charged us an extra €18 to deliver in 3 days it is now over 4 weeks later and we still have no indication of us getting a refund, they advised us today they dont know where the laptop is. But are refusing to give the charity back its money. They are complete fraudsters, swindling a suicide prevention charity, just how low can you go. Please share and highlight this the pain and distress they have caused everyone associated with the charity is incalculable .We have taken legal advice and will pursue these fraudsters to the end of the earth to right this terrible wrong. Please help expose Laptops Direct for The fraudsters they are Please share
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Posted 6 years ago
very fast delivery with free delivery as bonus and delivered descreetly good service next working day delivery very good accepts amazon pay
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Posted 6 years ago
Laptop was exactly what I needed, it’s in very good working order and very fast and in excellent condition. Well priced. Thank you
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Posted 6 years ago
An initial problem with a used phone was quickly dealt with and I am very pleased with the outcome.
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Posted 6 years ago
Brilliant seller! I did receive my item on thins at very good price! 5*
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Posted 6 years ago
Efficient and fast delivery
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Posted 6 years ago
Fast delivery and competitive price - all good!
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Posted 6 years ago
speedy delivery
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Posted 6 years ago
Was sent a Laptop that hadn't been cleaned as it was covered in gunk and the most important thing was that the keyboard didn't even work!
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Posted 6 years ago
Disgraceful company that needs shutting down. I was sold a reconditioned laptop that was faulty, tried phoning them up next day, but beware, all numbers are 0871, cost me a fortune to be kept hanging on the phone. Had no luck on the phone, so I went to the East Midlands distribution centre. Was told all sorts of lies, offered as a 'gesture of goodwill' £30 to buy a new battery for the faulty laptop. As I refused this goodwill gesture, the laptop was now deemed as just a return not faulty !!No mention that this particular laptop had a built in battery and was removable. (I was getting error messages that the battery life was downgraded due to long term use) I eventually ended up paying £50 more for a new computer, which I am happy with, but, I had paid £29 extended warranty for the returned faulty laptop, and I was told Friday 1st February the money was being refunded, a week later still not received it. Telephoned them today, 8th February, was left holding on the phone again for ages, only to be told someone will ring me back in 60 minutes. Of course, no one has. This company will illegally get money from you one way or another, and I am left fighting to get my refund, along with lots of other people it seems, They have no regard for consumer laws and rights
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Posted 6 years ago
More than happy with my experience buying from Laptop Direct. Price was the best I could find. Deliver free and item was well packed.
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Posted 6 years ago
I ordered the Wrong Doorbell Pro, received a good price and it was delivered within two working days at no extra cost, would use these again.
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Posted 6 years ago
Arrived on time to a click and collect that was easy to pick up from and late open times so could collect after work.
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Posted 6 years ago
A fast and professional service. What more does a customer need?
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Posted 6 years ago
Great wee laptop. Arrived very quickly beautifully packaged. Had problem which advice was emailed same day which fixed static. Would recommend and will definitely use again.
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Posted 6 years ago
I ordered an item at 20;45 paid £10 for next day delivery, it arrived at 11:25 excellent service. Cannot fault them
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Posted 6 years ago
supplied required product in agreed time without hassle
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Posted 6 years ago
Offered a competitive price but very slow delivery on one order requiring two chase-up calls from me. Disappointing.
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Posted 6 years ago
AVOID! There's a warning before you post here that this company cherry pick their reviews. It doesn't surprise me, they have a lot to hide. Platitudes, lies, & complete disinterest in customer problems, the worst kind of grubby money grabbers. If you have a problem they are not interested & have absolutely no comprehension of the meaning of customer service. This is born out on Twitter & Trustpilot. Save your money & shop elsewhere. !!!!!!!!!!!!!!!!!!DO NOT BUY FROM THIS COMPANY.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Posted 6 years ago
As they agreed and delivered on time and very helpful.peter
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Posted 6 years ago
Laptops Direct is rated 4.3 based on 2,172 reviews