Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,216 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value for money and delivered next day at 2.30pm as paid for even though it was ordered after 8pm. Well packaged. Would use again.”

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Posted 6 years ago

“TV was inexpensive and delivered free much quicker than initially estimated. Love the TV. Great and works with Alexa too!”

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Posted 6 years ago

“Great price on a laptop, arrived next day. Happy with the quality and service.”

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Posted 6 years ago

“Advertised prices not honoured Having ordered two disk drives from LaptopsDirect based on my previous experience of the company which was entirely acceptable, they waited 12 days and on the day before the drives were supposed to be delivered to inform me that they were having problems with obtaining stock of one the drives! Looking at their web site I can see that they are still advertising the exact same drive as in stock albeit at a higher price and speaking to their sales team the issue is NOT that they can't source the drive but that the supplier they were intending to use to source the drive now does not have stock. So rather than honour the price of the original order which they have taken money for already, they claim not to have stock so that you the customer can pay them more money for the same drive. As far as a customer is concerned their contract is with LaptopsDirect as the supplier and any sourcing "difficulties" with individual suppliers that they may be experiencing should be transparent to the customer especially on price when they are able to source the items. I will have to think twice about using LaptopsDirect again in the future and look instead to doing my business with companies who honour the prices advertised when accepting my order and taking my money or use etailers who do not take money until the item is ready for dispatch!”

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Posted 6 years ago

“Great service. Happy with the laptop.”

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Posted 6 years ago

“Service very efficient. Opted for the free delivery and arrived within 5 days. Good price compared to other suppliers. Product seems great.”

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Posted 6 years ago

“Really needed a laptop with 8GB of RAM and was looking at spending £800 at Currys. Thought I’d check the refurbished ones out and got a HP one for £250. I did have to wait about two weeks for it to arrive but this was clearly communicated to me before I made the purchase. So far so good. I was pleasantly surprised with the prestige condition the laptop was in it looks brand new and so far it’s running fast. I haven’t tried to edit videos on it yet so will have to wait and see. PayPal pulled through the wrong billing address and laptop direct didn’t cancel my order once the system didn’t match. I sent an email out of hours and it was all rectified by 10am next morning so service was bang on too. The negative reviews below all seem to be regarding delivery 🤷🏼‍♀️ Great experience so far.”

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Posted 6 years ago

“Great price. Delivery time was quicker than the estimated date”

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Posted 6 years ago

“Very pleased with set ice. Wasn't quite the lowest price for the refurbished Huawei phone, but they had stock of the pristine grade I wanted. Delivered the next day, in the original box, complete with everything - headphones, adaptor, USB lead, charger and sim removal tool. Delighted, and would use them again without a second thought.”

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Posted 6 years ago

“This is the first bad review I've left on this type of website - however I feel compelled to recommend against this company. Ordered a laptop on 24th July. Was very pleased with the specification for the price. Laptop was showing as 'in stock' on website and available for delivery within 24 hours. I chose to go for free delivery which it said could take "up to 7 days". Couple of days later, received an email saying delivery on 31st July (which would have been great). However, then got an email the day before saying that delivery was delayed due to circumstances out of control (due to courier changing their schedule in my area). Ok no big deal. Postponed to 2nd August. By midday on 1st I'd heard nothing and was keen to work out what was happening so I could arrange for someone to be home to take delivery. Emailed laptopsdirect after not being able to get through by phone (after waiting 30 minutes). Got a reply that delivery would now be delayed until week after, as they were now only getting stock in on the 2nd. No apology and they explained that this date was in line with their commitment to get it to me by 9th August. No idea where this date came from; my order details screen from their website said clearly "within 7 days". Accordingly, I responded requesting a coherent explanation as to what was actually going on. Then received an email saying product "no longer available". I called to sort next steps, as no one was in touch with me, and the laptops being offered as replacement were not a patch on what I'd originally ordered. Asked what complaints procedure was and was told "there isn't really one". Order was cancelled and I was transferred to customer services to explain my concerns. After 5 mins on hold I thought I'd explain on here instead. Hoping my refund comes through promptly as cannot see this company being around much longer. Item is still showing 'in stock' for delivery within 24 hours on the website...”

Helpful Report

Posted 6 years ago

“Wouldnt recommend. Had an awful service and delivery from them. Paid for delivery on a specific day and they failed to send it. Noone contacted me to advise of a problem. Numerous calls and they wouldnt declare why it was never delivered then rearranged twice and on both those occassions never arrived.”

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Posted 6 years ago

“I bought a lenovo. Good price for the type of laptop I needed. Laptops direct dealt with order quickly and received when they said it was going to be delivered”

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Posted 6 years ago

“Customer service was fantastic along side the price. The most of all collection was superb.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“First of all I got the laptop comparitively cheaper to other sites, and they delivered it the next day, very happy with them, not going to buy in future from anywhere else.”

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Posted 6 years ago

“Good service, with prompt delivery”

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Posted 6 years ago

“High spec and high value gaming monitor. Apparently dead pixels are no big deal on high spec gaming monitors 😪 This coupled with their standard jntial response which isn't compliant with CPA 2015 (they will seek to pass you onto the manufacturer. It is their duty under CPA to take responsibility. We are now heading to Trading Standards.”

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Posted 6 years ago

“Good fast service and products have been excellent but they refuse to provide a fully HMRC approved VAT invoice. VAT rate is missing and they will not supply a correct one in spite of being legally required to do so.”

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Posted 6 years ago

“Ordered 2 mobile phones, delivered promptly and were fine.”

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Posted 6 years ago

“They do what they say, could not fault from start to finish........”

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Posted 6 years ago

Laptops Direct is rated 4.3 based on 2,216 reviews