Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product, good price, good delivery, everything in order”

Helpful Report

Posted 6 years ago

“Everything fine with many thanks!”

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Posted 6 years ago

“Arrived on time. Excellent product. Would recommend!”

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Posted 6 years ago

“I searched a few sites before deciding to buy from LTD . The price was competitive.had a small issue with creating an account but a phone call soon sorted it out. Good customer service who help me buy my laptop.”

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Posted 6 years ago

“How this company can still be trading… How this company can still be trading is beyond me. I ordered an in stock laptop for next day delivery and even got an email saying it was out for delivery. 4 days later no laptop. Called them to cancel order, they said OK I would get refund in 3-5 working days. 8 working days, no refund. Called again and was told a error was made by them and they had to wait for the laptop to be returned so they could check it was in good order before issuing refund....I hadn't recieved any laptop! AAAAGH! Now they say could be up to 28 days before I get refund. Have raised dispute with credit card company. Avoid them like the plague.”

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Posted 6 years ago

“The smart TV is impressive, easy to set up, the site had the correct recommended stand for the TV which was one of reasons I picked them. Quick delivery, competitive price and no pushyness on the warranty selling. Very happy. Thanks”

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Posted 6 years ago

“I returned the original phone I bought, as the reception was so bad in my area. They accepted it and refunded me, with no quibble or problem. I then ordered another brand which is perfect. Will be happy to do business again with them”

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Posted 6 years ago

“Very unreliable delivery service. Buy from some somewhere else.”

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Posted 6 years ago

“Got an Acer Chromebook 14 from Laptops Direct, A1 graded but it's just like new out of the box, perfect condition. In addition to this, really fast delivery. Now looking to buy a second laptop through them for my father in law!”

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Posted 6 years ago

“Very good refurbish Lenovo, at a very good price . Sent to Spain with no problems . Highly delighted”

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Posted 6 years ago

“We ordered a refurbished desktop gaming pc and it arrived the next day in perfect (as new condition). So far our son is very pleased with it! We saved over £300 compared to a new one. Very cool”

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Posted 6 years ago

“Absolutely shocking customer service. They took £115 from my account for no reason and now I’m having to raise a dispute with my bank to get it back. Laptops direct are not interested in returning my money and are just telling me to retrieve it through my bank. Don’t give them your credit card or bank details as they will rip you off. Scam company!”

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Posted 6 years ago

“AVOID LIKE THE PLAGUE. They may be cheap but as soon as you have an issue, game over... Ordered a new CPU and it came in a plastic envelope. The item was crushed badly in transit and was as flat as a pancake. As I didn't want to risk putting a damaged item in my expensive motherboard I asked for a return. They have said that this needs to be done at my cost. This is ludicrous as THEY have failed to package item correctly!!!!!!!”

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Posted 6 years ago

“Great price and fast response/delivery. Early days but laptop is excellent”

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Posted 6 years ago

“Excellent product and excellent service”

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Posted 6 years ago

“Fastest delivery ever. 16 hours from purchasing a new phone to it being in my hand. Also, a better spec and double the memory coupled with a cheaper pricd than Tesco Mobile.. very happy customer 😀”

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Posted 6 years ago

“Great price, very speedy service & a fantastic product. I’d definitely use them again”

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Posted 6 years ago

“Horrible, slimey company with no regard for consumer rights and who use underhand tactics to try and evade their responsibility as a retailer. I tried to return a laptop within my legal 14-day cooling off period only to be told that all they could offer was a swap or store credit. After I quoted my consumer rights to them they started ignoring my emails. I ended up having to get my credit card company and the citizens advice bureau invovled. After numerous phone calls, emails and a signed letter in the post they eventually backed down and gave me a full refund. Disgusting that I had to spend 5 days arguing for them to do the right thing. AVOID!”

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Posted 6 years ago

“On time perfect condition.tracked all way.excellent service.”

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Posted 6 years ago

“Can’t wait to sell you something and are all smiles - but if something goes wrong they are just not interested. The after sales is shocking. I would not recommend.”

Helpful Report

Posted 6 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews