Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,216 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Good: The new laptop is brilliant, it arrived earlier than expected and they gave me £97 for my old laptop. The Bad: Communication is shockingly bad and they charge 13p minute for customer service calls which never got through to an agent. There is no live chat and they only actually answered one of my 4 e-message attempts.The laptop I exchanged ‘disappeared’, which I chased and a voucher was subsequently generated, no associated comms. Applying the voucher, as there was no online facility to apply it, I had to call them and they promised to sort it... they didn’t! Another later e-message saw the £97 appear in my account.... again no comms! I e-messaged them again to obtain an invoice showing the exchange amount.... still nothing. Nothing is more frustrating than bad communication. At least I have my new laptop with which I am very pleased.”

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Posted 6 years ago

“Great price. Fast delivery”

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Posted 6 years ago

“I ordered Nas box & 2 Nas hard disks with rpxress delivery. The box arrived on time . The hard drives had a delay of one day and due to laptops direct settings , I was not able to change the delivery address. Still after 10 days the hard disks are not delivered. I called help desk and the main answer was I cant help you ,I can't help you. They suggested to refuse delivery when the driver deliver the parcel. But I can't even do that because still DHL has not deliver it. The result is I had a system sitting idle for more than 10 days and Laptop directs answer is I can't help you. I am not going to buy anything else from this site.”

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Posted 6 years ago

“The prices were competitive. The response to the purchase was prompt. The Laptop was delivered within a couple of days. Much less time than originally quoted. The laptop arrived well packed. The delivery company contacted me beforehand to let me know when the delivery would be. I had no reason to contact Customer Service and have no need on this occasion to use their returns service.”

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Posted 6 years ago

“Very happy with the service. Laptop arrived quicker than expected and works great so far.”

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Posted 6 years ago

“Prompt service and an excellent laptop, ready to go with W10.”

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Posted 6 years ago

“Ordered a refurbished laptop (27th August) that was stated as having the highest refurbished grade, A1. I had the laptop for a total of a day and a half before it crashed and wouldn't turn back on; obviously a driver problem. Spoke to customer services and they told me I had to return it to them. Did that, the same day, they received it two days later. After waiting a week, I was emailed several times first saying they were sending a replacement out and then stating they didn't have another and that I'd be contacted within 2 days (not two WORKING days, just two days). On the fourth day I finally received an email with a number I had to call because apparently they'd been trying to contact me unsuccessfully (despite my phone having no missed calls). I spent an hour trying to reach anyone using the number and when I did get through, the man on the other end was completely unsympathetic, didn't once apologise for any inconvenience and wasn't interested in what I had to say at all. I asked for a full refund and was told it would be with me in 3-5 working days. Will never order anything from them again, the customer service lines were expensive and hold times were ridiculous. 1/5 stars only because I got my money back eventually. Edit: 25/09/2019 - Had to ring customer services YET AGAIN, because I received an email saying another replacement request had been put in and I'd be hearing from the sales team in another two days. Rang up, the guy on the other end of the phone said that the sales team had put in another request and he 'didn't know why they'd done that'. I do, it's because they're clearly incompetent at their jobs. After I doubled checked that it was definitely cancelled and I was still getting my refund, I was quickly dismissed with a quick 'thanks, bye now'. Utter JOKE.”

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Posted 6 years ago

“Ordered phone it arrived, condition was significantly better than expected all in all a win for me”

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Posted 6 years ago

“Ordered a Lenova Laptop from Laptops Direct and it works perfectly”

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Posted 6 years ago

“Bought 3 mobile phones really good prices with extended warranty available.”

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Posted 6 years ago

“Come across Laptops Direct whilst searching for a new mobile phone. Laptops Direct came up £50 cheaper than their nearest rival Amazon for a a Huawei P20 Pro. I was sceptical by the big price difference and having not heard of them before and previously been caught by foreign sites posing as UK sites selling goods way below price only to wait ages for the item to arrive from abroad and then get stung by custom import charges. However I'm happy to say that Laptops Direct went way beyond my expectations on on price and service. I ordered my phone in the evening and it arrived just after lunch the very next day and they used DPD to deliver my phone which was a big plus for me. On my first time experience with Laptops Direct I can not rate them highly enough they will definitely be first choice next time around.”

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Posted 6 years ago

“New customer. Got in a muddle with their website---my fault.They very quickly sorted that out. Chose free delivery (delayup to 14/15 days.). However laptop arrived 2 days after order placed.Excellent service at no cost.”

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Posted 6 years ago

“Good price, quick service and they sorted a problem of my own making without fuss.”

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Posted 6 years ago

“I've received my MSI Gaming Monitor pretty fast. It was well packaged and now enjoying it so much.”

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Posted 6 years ago

“would never buy a refurbished pc from them again. 1st was faulty and replaced within two weeks of original purchase. So paid the extra for a years warranty on 2nd. Again faulty within 5 months. Paid someone who independently diagnosed a faulty hard drive but company would not accept. Lots of stress and upset and about a month later they still would not issue a refund only a replacement or another model. Even though I was told I was in my right for a full refund under consumer law they would not listen. Resulted in having to buy another pc (which cost more) but Is new rather than refurbished so hopefully it has no problems. I would never buy from this company again!!!!!!”

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Posted 6 years ago

“FRAUDSTERS!!! DO NOT TRADE IN THEY WILL RIP YOU OFF!!!!”

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Posted 6 years ago

“I have sent my laptop for trade in . Tracked down the parcel and it has been delivered to laptopsdirect 9 days ago. They do mention on their website that they will sent an email once they will receive the item,and you will have a quotation very soon. I called them two days after they receved the parcel just to be told that they might have the laptop but is not registered in warehouse, called them again next day to be told that they have up to 28 days to get in touch with you, but I will get a resolution next day !!! Called them again after few days to be told that they made a note on my account and i will receive an email next day No email received until now !!! Their customer service is appalling and what is advertised on their website is false advertising .be aware of this before having any business with them !”

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Posted 6 years ago

“Ordered a Microsoft pro it arrived and was overheating as we set it up. Rang to complain we had to return it and couldn’t revive a immediate refund for faulty goods. Will be over a week to see if we get what we paid for. Cost 10 pound to complain as it’s a premium rate number.”

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Posted 6 years ago

“good product great service ,delivered less than 24 hours after it was ordered thanks”

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Posted 6 years ago

“Ordered exact laptop, it was cheaper than any other store. It was delivered on time, in fact it was slightly early. Cannot Fault the service”

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Posted 6 years ago

Laptops Direct is rated 4.3 based on 2,216 reviews