Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,205 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,205 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Prompt delivery. Great product. The price was exactly what we were looking for.”

Helpful Report

Posted 6 years ago

“Faultless transaction. Ordered a laptop late evening. It was dispatched the next day as promised. I had it the day after, as promised! The laptop itself was £250.00 cheaper than anywhere else too!”

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Posted 6 years ago

“Purchased grade A Sony Xperia xz1 venus pink what can I say it's brand new box still sealed all accessories sealed and new bargain as a family that's five devices purchased from these guys never any problem all have either been new or mint condition when all purchased as grade A items will be using again no worries paid for next day and arrived next day brilliant service”

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Posted 6 years ago

“Excellent service delivered very quick. Would certainly use them again and a great selection of goods. 😊”

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Posted 6 years ago

“Found the ideal printer for my needs at Laptops Direct, Epson XP 255, neat and tidy and reasonably priced. Simple to order, very quick delivery and easy to install (with the help of my Grandson). Would have preferred a tilting control panel like previous Epson model and only 5 sheets of photo paper included whereas 10 displayed on box! Other than that, pleased with my purchase.”

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Posted 6 years ago

“Have used them twice now & both laptops arrived when expected and in good condition!”

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Posted 6 years ago

“Cheap, good value, quick delivery.”

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Posted 6 years ago

“Well priced TV, which I was told it would be delivered the 28th Nov. It was delivered on the 15th so couldnt be happier. The courier they used DHL was poor, but cant blame laptops direct for that. Very happy with the service so far, but I've had no reason to contact their customer services to test them. Very pleased.”

Helpful Report

Posted 6 years ago

“Fast effortless service but sadly drastically let down by their choice of delivery agents DPD (Shamefully bad) Only because of this I would do more ‘research’ in future when purchasing just to check who delivers,”

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Posted 6 years ago

“good price and communication with fast delivery as well. well pleased with new hp laptop. Prices at Laptops Direct are cheaper by a fair margin than most other places.”

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Posted 6 years ago

“Happy with laptop order which arrived within the delivery date and in excellent condition”

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Posted 6 years ago

“bought a "brand new" MacBook arrived after 2 weeks, wouldn't switch on for more than 2 days and several keyboards don't work! when asked for the product to be replaced because it was obviously faulty and not new they just gave me apple number and told me to fix it myself! really? scammers that's what they are! if you want an apple legit product just go directly with apple!”

Helpful Report

Posted 6 years ago

“Awful customer service. Ordered a monitor and paid for delivery in 3 days. Not only did it not arrive on the day, I had to go and chase them for an explanation. The customer service lady I spoke to assured me 3 times, after putting me on hold and confirming with someone else, that it will be delivered the next day (some lame excuse about it not having arrived at the warehouse, even if it said in stock, and it needing 48 hours for processing). Come next day, still no email, or contact about when it will be delivered. Had to chase them up again. I suspect they put my phone number to be automatically put on hold, as I couldn't get to them the 5 times I called that day. Only reason I reached them was because I called the store where it was supposed to be delivered and they put me through to the customer service, and lo and behold, was answered immediately. No being put on hold, not listening to that awful music. The guy on the phone said they will send it to my house the next day. I wasted 3 days waiting for that delivery. Appalling service. Next time, just buy from Curry's or Amazon. At least you won't feel lied to and be messed around with.”

Helpful Report

Posted 6 years ago

“Bought refurbed Lenovo ideapad 330 £244,ordered 09.08.19, delivered next day Saturday had to pay for that. Loaded an Microsoft office 365 programme + a couple of apps. 02.11.19 with in the 90 day return time I asked to return it as it was running so slow it could take well up to 30 minutes to start. it took my wife all day on the Sunday to type up a CV. After numerous attempts to find out what was causing the problems.on 03.11.11 again asked to return it only to get an automated response, tried again 04.11.19 another automated and again yesterday so went on their website to request return only to see I had one already open, so I telephoned them on hold for 20 minutes, got bored had coffee and tried again still got put in a queue for 15 minutes then gave up again. So yesterday 05.11.19 decided to do a factory reset, started at 16.00 hrs 5 hours later no changes made processor fan running flat out screen locked up no movement on screen whatsoever. Started again today 06.11.19 at 16.00 hrs now 21.14hrs have Lenovo logo on the screen ant message, resetting this pc 40%. During the past few days I have repeatedly asked for my money back but for some reason they don't reply. What next we'll have to wait and see.”

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Posted 6 years ago

“Great service. Always kept me informed on progress of order. Competitive prices. Prompt deliveries. have used them on several occasions and cannot fault them yet.”

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Posted 6 years ago

“Excellent. Powerful laptop for a bargain price delivered without problems within 24hrs without even paying for that service. Very, very happy customer.”

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Posted 6 years ago

“Ordered an S9 Note along with a power bank. They both arrived next day as stated on the website to my local outlet as requested. Found this product at the price I was prepared to pay , fully sealed. Found the website easy to use and the service very prompt. The lady who dealt with the order at the out let was both very pleasant and welcoming”

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Posted 6 years ago

“Quick to arrive, good price , happy customer, will recommend thank you”

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Posted 6 years ago

“The product it’s self is just what I wanted accept they didn’t state clearly there were no speakers internally with my product. However I haven’t had any problems and it all arrived on time . My only concern was the customer service is terrible and the emails were delayed and didn’t come consistently to tell you what was going on with ur product.”

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Posted 6 years ago

“Product arrived in time and was as described”

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Posted 6 years ago

Laptops Direct is rated 4.3 based on 2,205 reviews