Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a grade A refurbished IPhone, it lived up to its description. Not a single mark on it. Works like brand new. Definitely recommended.”

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Posted 6 years ago

“The service was very nice and efficient and I received my package before the due date which I was very satisfied about”

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Posted 6 years ago

“I bought a grade a Samsung note 8. It is absolutely as new and came with all of the accessories in an original box. At the price sold I'm really pleased.”

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Posted 6 years ago

“Laptop arrived within 3 days, even with free delivery. It was in great condition - looked new to me, and in its original packaging, very satisfied!”

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Posted 6 years ago

“unhappy with delivery company - several attempts made - I had already indicated I was at work, couldn't get through to a human to speak to - investigate alternative options, had to take an afternoon of work to get home for the 4th attempt - this made me very stressed. the premium rate phone-number for laptops direct is outrageous took me ages to get through I got cut off, had to re-dial, spent a long time on the phone, my phone bill will be huge, I thought premium rate numbers had been banned? so much hassle getting hold of anybody to speak to and actually getting hold of my product, I wouldn't use this company again, I also emailed over this on feedback form, nobody has got back to me - very dissatisfied customer.”

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Posted 6 years ago

“I knew which laptop I wanted before heading to Laptops direct. I was directed to them via a google link. The website is a bit clunky but does function reasonably well. They had the laptop I wanted in stock and for a good price. Reasonably straight forward paying process - I paid through amazon pay which felt secure. Laptop arrived very quickly compared to what was advertised (free delivery was advertised as taking around a month but laptop delivered by the end of the week!). The laptop is of good quality and I am enjoying its full use already.”

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Posted 6 years ago

“Next day delivery was great. Item could've had better more reflective images but the item was great value for money.”

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Posted 6 years ago

“Very affordable laptops, good customer service and very speedy delivery times. However the delivery costs were a bit expensive especially standard delivery.”

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Posted 6 years ago

“Paid for next day delivery but was informed day of delivery it would be a week later. The have refunded delivery charge but have asked for a review when I haven't received my laptop yet .”

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Posted 6 years ago

“I also had a msg come up saying they were cherry picking reviews, But I have no complaints with the laptop or the service.”

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Posted 6 years ago

“Unfortunately this company operates in a criminal way, cancelling my warranty contract for a reason not given in the terms and conditions (a slight scratch on the surface of my phone screen, which is not covered by the warranty but should not cancel the warranty when the phone had another fault that is potentially covered by the warranty). The worst part: they are rude and hostile, phoning me up, telling me I knew what I was doing, but unable to point to anywhere in the T&C that justifies their behaviour. Completely unable to listen to me or respond in a professional or legal way, despite multiple e-mails. I am taking the matter up with trading standards as I don't want others to be cheated by them... They cannot just cancel contracts for reasons not agreed in their T&C. I would strong advise avoiding buying anything from them, as they cannot be trusted.”

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Posted 6 years ago

“Swooped my delivery date but didn't charge me for delivery got my mobile two days later very happy with the service and price thanks laptops Direct Colin.”

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Posted 6 years ago

“Order my new mobile at a reasonable cost and also took the extended warranty. So easy to order from and kept updated with the progress of my order. Well done.”

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Posted 6 years ago

“More than happy with the iPad 6 I received. Great performance got everything I need from it will certainly buy from you in the future.”

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Posted 6 years ago

“Great competitive price and fast delivery”

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Posted 6 years ago

“I ordered a laptop and a hard drive. The hard drive was delivered (I signed for it). Delivery note explained that orders may be in more than one consignment. I queried the non-delivery of the laptop a couple of days later and was told that I had signed for it. I had a witness to my signing for a small package only but after 40 days of investigation laptops direct told me tough luck, I would neither receive a laptop or a refund. I am currently pursuing a chargeback with my credit card provider. I would never ever use this company again. Buyer beware!”

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Posted 6 years ago

“Delivered product before delivery date and I am very happy with the service.”

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Posted 6 years ago

“Great service price and product”

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Posted 6 years ago

“All aspects of service were good but have not had enough time to evaluate my laptop. Up till now it is working perfectly. If that goes on I would say 5 stars. Thank you.”

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Posted 6 years ago

“Excellent service - phone arrived next day, all looks good”

Helpful Report

Posted 6 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews