Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,206 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,206 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products, great prices, fast delivery. Would definitely order from again”

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Posted 7 years ago

“Prompt delivery, great product, speedy hassle free service.”

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Posted 7 years ago

“Very quick service and easy ordering etc. Delivered on time”

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Posted 7 years ago

“Bought a BlackBerry leap phone end of July as these are out of production low priced, just to keep as an extra phone for calls and some web use and was a fair price(It doesn't run alot of Android apps). New product was delivered within the UK after a few days and no issues.”

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Posted 7 years ago

“Very quick service. No problems whatsoever.”

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Posted 7 years ago

“Very easy to order, lowest prices for brand new mobiles and next day delivery.”

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Posted 7 years ago

“Prompt delivery and excellent prices.”

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Posted 7 years ago

“You would have got five stars if you'd told me earlier in the buying process that there was an additional charge for delivery!”

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Posted 7 years ago

“#magnificent”

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Posted 7 years ago

“Delivered next day as promised. Well packaged. Laptop works fine and pleased with the price.”

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Posted 7 years ago

“The item was beyond slow and would freeze and restart. I messaged the day after it arrived over a week later no reply just an email to ask me to review the service. Took it to a shop to have it fixed and was made aware the screen wasn’t properly aligned and hadn’t been replaced properly. Would not use again”

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Posted 7 years ago

“I've never had a problem with their products.”

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Posted 7 years ago

“They were one of the very few retailers to stock the phone I wanted and it arrived the next day with excellent communication and courier service”

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Posted 7 years ago

“Prompt delivery, excellent products”

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Posted 7 years ago

“I ordered a phone from Laptops Direct as theirs was the best price. They stuck to the delivery date, the phone as fine, everything was fine.”

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Posted 7 years ago

“Delivery was very swift and everything was here in good time and in good order. I was not in on the initial delivery date i was given however they made it very easy to change the date of delivery without any hassle to myself. Overall very happy and would recommend laptops direct to anyone.”

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Posted 7 years ago

“Good price, good laptop, quick delivery”

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Posted 7 years ago

“Returns process is not customer focussed with poor customer comms and different advisors getting in touch. Still waiting for instructions to exchange a hard drive 1 week after reporting fault.”

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Posted 7 years ago

“Ordered product midday, arrived next-day before 8.00am FREE !! Now that's what I call service...”

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Posted 7 years ago

“The customer services team we're very helpful with my queries. The DPD was efficient and on time as promised.”

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Posted 7 years ago

Laptops Direct is rated 4.3 based on 2,206 reviews