Leonard Truck Outfitters Reviews

Name: Leonard Truck Outfitters
Address: 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, North Carolina
Rating: 4.25

4.3 Rating 1,084 Reviews

80 %

of reviewers recommend Leonard Truck Outfitters

Company Reviews

Questions

Metrics

4.3

Based on 1,084 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

Write Your review

Tell us how Leonard Truck Outfitters made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tammy, David and the other staff are what I describe as 10 star customer service. I watched a video in my young career at Lance and they fit the bill. When I pull into the lot they know I have a problem with my trailer and they knows that’s fire my business makes me money this they try their best to fix the problem ASAP and for that I’m very grateful for their attention to detail”

Helpful Report

Posted 2 years ago

“Alex in the high point store did a great job with my spray in bed liner and installing my 100R top really looks good”

Helpful Report

Posted 2 years ago

“Excellent company, great customer service, fair prices, wonderful staff.”

Helpful Report

Posted 2 years ago

“I came to the old truck master USA store in winter haven Florida. The employee's had informed me they were acquired by Leonard's. The Leonard employee's take pride in their work. Great customer service!! I was happy with the work they did on my truck. I got a bedcover & a spray on bed liner, everything looks perfect highly recommendable.”

Helpful Report

Posted 2 years ago

“Youngsville NC location. I was looking for a trailer for my Polaris Slingshot to fit on that my jeep would pull. The slingshot was able to fit on the trailer but my jeep wasn’t able to pull it. I took the trailer back, they won’t refund me my money, poor costumer satisfaction. Shame on Leonard!!!”

Helpful Report

Posted 2 years ago

“Leonard, Johnson City Tennessee I had a spray-in bed liner installed on my new truck. I thought it looked great, and my bed is now protected. They recommended I leave the tailgate down for at least 1 day to prevent the newly sprayed sticking between the gate and the bed. A couple of days later, after I closed it, two dents were noticed. I was going to go back to them, but after reading the warranty I didn't. The warranty included the statement, "Leonard does not remove dents". (Would've helped to know this first). So, I had to pay for the damage myself.”

Helpful Report

Posted 3 years ago

“I don't leave too many reviews but Shelly is the best customer service rep that I've worked with! She is all heart and helped me with my shed purchase, delivery and installation and made it a breeze! Definitely recommend going to see her and making your purchase from Leonard!”

Helpful Report

Posted 3 years ago

“Everyone was friendly and helpful at the Leonard's location in Aiken, South Carolina. I would highly recommend this location. Devin Wilder went out of his way to assist me in ensuring the instillation of my truck cover was to my satisfaction.”

Helpful Report

Posted 3 years ago

“Customer service. Amazon Customer I received my locking hubs 30 days after ordering them. Requested a refund. They sent a shipping document for the return. My son put the shipping tag on and mailed it. It came back to his house. Requested another shipping label and was informed if I wanted a refund I had to ship them and pay for shipping. I would not recommend this company.”

Helpful Report

Posted 3 years ago

“I would highly recommend Leonard's of Manassas. I have purchased numerous buildings, trailers and truck accessories from them and have always been more than satisfied with their sales and service. Most recently I purchased a bed cover and some floor mats for my new truck and they were able to match me up with exactly what I needed. A happy customer of over 20 years.”

Helpful Report

Posted 3 years ago

“Went to the High Point store, Joel and Alex set me up perfectly. The top for my Silverado came in earlier than expected, installation went smoothly; could not be happier. My German shepherd and I are now going camping!!!”

Helpful Report

Posted 3 years ago

“My Leer Cap had a leak at the window. Zach and Bob diagnosed the issue and had not me out of there in an hour. The fiberglass was not shaven down properly when manufactured. These guys are very good and so friendly. Highly recommended !!”

Helpful Report

Posted 3 years ago

“Took 30 days to receive warn locking hubs. Had to return them and buy locally. Asked them to stop messaging me but the continue”

Helpful Report

Posted 3 years ago

“Terrible experience , I ordered a cap for my truck in March of 2022, cap was installed a month later and one of the window seals was damaged, also cap was dirty from open transportation from factory with road salt stains all over it, they did not care. New window was ordered and 3 months later it arrived and would not fit, a total replacement truck cap was ordered and finally in January of 2023 it arrived and was installed. I have to say during all of this experience I was not never called regarding updates on my purchase, I had to constantly call down to Leonard to ask were my cap was. How Leonard is in business treating customers like this. Bad Bad customer service, my truck cap cost $3500 which I paid up front.”

Helpful Report

Posted 3 years ago

“Very friendly. Easy process and fast service. Plenty of stock to choose from.”

Helpful Report

Posted 3 years ago

“Delivery wasn’t as expected. Took weeks before the building was positioned and then another few weeks before it was leveled. There still is broken molding that I was told a warranty claim has been submitted but after 3 months I doubt that. Have tried to call the office which goes to a full voicemail box. I would not recommend them.”

Helpful Report

Posted 3 years ago

“Everyone was friendly and the technicians did an excellent job of installing my new hitch. They were very creative on how they mounted the 7 pin plug as well. I'm very pleased and appreciate getting good service. Thanks Illiana, please let the technicans know I really appreciate the great job. Take care”

Helpful Report

Posted 3 years ago

“In marketing material words like tough, durable, etc. are used by many companies. With Leonard products tge are not just words. I recently had an aircraft crash into my fields causing a brush fire. The fire spread, burned around and past my Leonard Shed, with he flames going right up against the shed. After the Fire Department put the fire out, I inspected the shed and there was not a mark on it aside from one piece of insulation that was slightly melted.”

Helpful Report

Posted 3 years ago

“I’ve purchased 3 different types of trailers form this location in Jacksonville North Carolina never had any issues. I purchased a 7- 10 utility trailer and paid cash though all was fine but the next morning I went to load my 48 in John deer lawn mower and the front tire fell completely through the drop down gate it had not been welded at all on one side . So I call and ask the manager if they could fix it and he said sure not sorry you had a problem so I took it to him and he said they were to busy to get to a 15 min issue. No concern about my inconvenience I called the next day they still had not done anything really bothered me because again no concern for my inconvenience so I told him I would come get it and have it fixed my self he with his professional personality said ok not Mr Dennis I’ll get right to it it cost me $ 50.00 to have it fixed and no I haven’t received a refund for having a inferior product fixed . I would say be mindful before purchasing from that management go to another location. Billly Dennis Jacksonville North Carolina.”

Helpful Report

Posted 3 years ago

“My issue relates to moving my shed from one location to another and if I could give this particular issue a zero, I would give it less than that. To be clear, I would recommend Leonard's to anyone who asked. The service my wife and received when we purchased our shed was A-1. Even with the issue with the move I can honestly say that Alex and others that I spoke with were always very kind, apologetic and professional. So why the low rating? Although there were extenuating circumstances beyond control, the time it took to resolve the issue was inexcusable. Because I'm a disabled veteran who can no longer do a lot of the things I use to, I have to hire people to do them and in this case, it winded up costing unnecessary money, and these difficult times we're facing, paying people to show up and stand around is not a good look neither financially or professionally. Not to mention stressful. I just wish that Leonard's had the manpower needed to accommodate and provide the service I needed. Again, Leonard's is a great company with a great staff of people and I encourage anyone to check them out if they're in need of a good quality shed or any of the other services they offer.”

Helpful Report

Posted 3 years ago

Leonard Truck Outfitters is rated 4.3 based on 1,084 reviews