Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 1,056 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 1,056 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 30th March 2026

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have ordered a bike from you and just received info about delivery from tnt.. But you have given incorrect postcode details.. Tnt will only deliver to the postcode stated.. I have emailed you twice and have had no reply.. So the bike will go to wrong address hopefully the people there will be honest and not except .. But that still doesn't get me the bike..”

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Posted 4 years ago

“Easy to deal with and item delivered quickly”

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Posted 4 years ago

“Very good. Very quick delivery. Have had 8 bikes so far from Leon and all turned up within days of order (country SA) and assembly was very strait forward and all parts present. Quality of the NCM product is very good.”

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Posted 4 years ago

“Pessimo venditore! Nessuna assistenza post vendita. Ho acquistato il modello Venice con un problema di progettazione che determina la rottura continua dei raggi . Qualsiasi rivenditore serio avrebbe imposto una sorta di “richiamo” per questi modelli difettosi (a proprie spese) invece non attuano alcuna garanzia sui raggi e vi troverete a dover buttare la bici perché inutilizzabile o a dover spendere 200 euro per cambiare i raggi (mettendoli più grossi) e soprattutto posizionandoli in maniera corretta. VERGOGNA ! …. Sconsiglio l’acquisto”

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Posted 4 years ago

“Fantastic bike, have had it now for over a year. Quality product.very powerful. You still get a good work out if you want, but have the power there to use. I am 68 years old now, so it is perfect for me to get out and about to keep fit. Goes up hills without having a heart attack at the top.I am 6’ 4” and the 29” model is perfect for me.I enjoy the bike, and my wife has the 27” model, it got her into cycling again too. You have to try one to believe it.so thanks leoncycle for an excellent product!!!!”

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Posted 4 years ago

“galways great service”

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Posted 4 years ago

“Good prices and delivery has been fine”

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Posted 4 years ago

“Fantastic service and very knowledgeable staff, they kept me informed of the delay to my Milano Rear rack and notified me when stocks were in, great job Leon Cycle…”

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Posted 4 years ago

“Very prompt , god product , easy purchase.”

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Posted 4 years ago

“Been waiting since 30th January for a new controller still not had a replacement it's now the 13th july leon won't refund me won't replace won't take 1 off a bike they have in stock just keep saying I have to be patient clearly having trouble getting parts from China but that should not be my problem after 23 weeks will have missed al spring and soon summer they dont seem to want to sort it out totally rubbish customer services so here I am wait patiently absolutely rubbish I thought when I was buying from a German company I would get better service but it seems like take your money and couldn't careless after that blame Brexit blame pandemic maybe it's the way the stars are aligned rubbish Mick Lindley”

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Posted 4 years ago

“I haven’t received my purchase yet.”

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Posted 4 years ago

“I purchased a Milano Plus in June 2021 from Hi5 e-Bikes in Richmond, a franchise of Leon Cycle and soon changing its name to Leon Cycle. 1 week later I was back to the store with a squeaky front brake. A week after that I was back with a creaking left pedal crank and a slight click. Two attempts to fix it have resolved the creak and almost the click, but it’s not a smooth pedal rotation like my 2 non-electric commuter bikes. Only 5 weeks after purchasing my Milano Plus, two rear spokes broke while riding on an asphalt bike path along Melbourne’s Eastern Freeway. I’ve never taken the Milano Plus off-road, up, or down curbs, or into potholes. I’ve never encountered this in 50 years of bicycle riding. I’m totally disheartened. Hi5 bikes tell me to raise my “Warranty” issues with Leon Cycle. The Leon Cycle website provides no way to register my purchase because I didn’t order the e-bike directly. So I can’t raise any sort of claim whatsoever.”

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Posted 4 years ago

“Thank you Leon cycles for your prompt delivery of brake parts. All fixed now & back on the road”

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Posted 4 years ago

“All our family loves the bike and we are taking turns to ride it...”

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Posted 4 years ago

“Like my mountain bike the best push bike ever”

Leon Cycle Australia and New Zealand 5 star review on 6th July 2021

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Posted 4 years ago

“2nd order from leon cycles. Thus was received on time!”

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Posted 4 years ago

“Bought a conversion kit. Very happy with the kit, especially the motor, very powerfull. However, the controller died twice in three months. Both times Leon Cycles were very helpful and gave a replacement controller straight away. Hopefully this will be it and I can go and ride without worrying about the controller dying again. Overall, very happy with the service at Leon Cycles.”

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Posted 4 years ago

“I wish I could leave a review on the bike itself, but unfortunately I haven't received it as of this message. I cannot believe that a company with so many positive reviews can be so terrible with their customer service. I won't bother going into the fact that no one answers the phone or responds back to emails because that has already been covered off by others, however I will mention something that I believe hasn't been covered off. Leon Cycle advertises that they ship with FedEx (at least for North American customers) however I was surprised to recieve shipping information for a company I haven't even heard of before! They are called ATS Healthcare. My Aspen e-bike has been sitting at one of this companies facilities for well over a week. I emailed and called them about this and eventually received a call guaranteeing me that I will have the bike delivered today (July 5th). I just received a call from them telling me that their driver did not load my bike on his truck and that I will not be receiving my bike today! This is complete Mickey Mouse nonsense as far as I'm concerned. Don't advertise that you ship with FedEx then use someone else who are just as bad with their customer service as you are. Anyone reading this, I highly suggest ordering an e-bike from a more reportable company.”

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Posted 4 years ago

“Fast service great product very happy transaction”

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Posted 4 years ago

“Awesome staff, quality products, would definitely recommend.”

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Posted 4 years ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 1,056 reviews