Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 965 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 965 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 25th July 2025

Janelle Gamble

Leon Cycle Australia and New Zealand 5 star review on 14th January 2025

Monique Cardon

Leon Cycle Australia and New Zealand 5 star review on 12th November 2024

Peter Mihalec

Leon Cycle Australia and New Zealand 5 star review on 22nd October 2024

Harold Hoepfner

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Leon Cycle did an amazing job from the moment I purchased my ebike through their website.. great customer service whom acknowledged my request and delivery was fast and smooth. Props to you guys! Mario”

Helpful Report

Posted 4 years ago

“Unfortunately I am still waiting for the tire and tube for my Moscow Plus after more than 5 weeks. Smart Sam Tyre 27.5 + tube. Moreover as I was cleaning my brake pads to the rear brake caliper I realised that it has a smaller rotor (160mm) rather than a 180mm as in my original wheel. I would like to escalate my complaint to one of your supervisors as I am deeply unsatisfied with the service and products received. I am expecting the matter to be resolved within 2 business days and if I don't hear from Leon Cycle by then I will have no alternative but to lodge a formal complaint with the ACCC. I am planning to seek compensation for loss and damages from Leon Cycle in relation to a wrong wheel with different older tyre and smaller rotor mounted on my Moscow plus when a 500w motor was installed at your premises in Laverton North. This has caused a fast deterioration of my rear brake pads and has increased the risk of injury whilst riding my bike. Moreover it is my intention to claim for loss of income whilst dealing with Leon Cycles as I had to drive from Upwey to receive a very low standard of service which led to an open online dispute that has been closed but never resolved. I hereby urge you to do the needful by the deadline mentioned above.”

Helpful Report

Posted 4 years ago

“quick delivery and just what I needed”

Helpful Report

Posted 4 years ago

“quick delivery and item as listed”

Helpful Report

Posted 4 years ago

“The brake pads were as expected and worked very well - no complaints. I am very disappointed at the packaging. 4 small disc pads were sent in a substantial cardboard box, packed with polystyrene fingers; when received, the pads were sitting in the bottom of the box below the polystyrene, so it was completely ineffective as a shock absorbing material and unnecessary. It would have been much more environmentally friendly had they been posted in a Jiffy Bag - this would have also been far more effective at protecting the fibre surfaces. You really need to reconsider your packaging in the context of the environment.”

Helpful Report

Posted 4 years ago

“In response to my last review I finally got through, looks like they're busier than they expected to be which is good news really. Finally got through and customer service was great, helped me out a bunch.”

Helpful Report

Posted 4 years ago

“At first it seemed great, package arrived earlier than expected, battery life was better than I expected, and felt fun to ride. Fast forward 2 months in, the bolt for the saddle snaps on me, the wires that clamp to the pole seem to bend outward even though I'm only 160 lbs, replaced the bolt and that one is now bending too. I've tried to reach out on many occasions about a seat replacement and their phone directory tells I'm more pressing more numbers than I am (press 5 to speak to team member and receive 555 is not an option almost everytime.) Only once it somehow processed I only pressed 5 once to be greeted to a voicemail box that was full...very disappointing.”

Helpful Report

Posted 4 years ago

“Speedy delivery. Same courier company used end to end. Product safely handled and delivered in excellent condition. Packaging is high grade.”

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Posted 4 years ago

“We purchased a Milano Plus and Moscow Plus from Shane at Leon Cycles. Very, very helpful and just great to deal with. The new bikes were assembled and ready to go for us within an hour. Great attention to detail from the mechanic also. Thanks fellas!”

Helpful Report

Posted 4 years ago

“Meet all my expectation for an electric bike compare to the price. I have ridden more than 50 km and still has 2 bars left on the battery.”

Helpful Report

Posted 4 years ago

“I purchased a Electric bike 2 weeks ago to be sent to Byron Bay, We delt with Shane, he was more than accomdating, you can track when the EBike, will arrive, all was perfect on arrival. Thanks again Shane Wanda from Melbourne”

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Posted 4 years ago

“Very happy with the quick delivery of items ,also communication first class”

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Posted 4 years ago

“Great service and warm welcome as always. Leon always makes my bike feel (and look) brand new again, can’t recommend him highly enough! Thanks”

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Posted 4 years ago

“Many thanks to Shane in customer support for replacing my back rim at no charge after alerting him to the fact that I had experienced a number of unexplained broken spokes..much appreciated Dave Hamilton ( Hervey Bay )”

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Posted 4 years ago

“Great company, fast delivery of outstanding products!”

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Posted 4 years ago

“Excellent Service and a Quality product. Highly recommended ++++”

Leon Cycle Australia and New Zealand 5 star review on 18th March 2021

Helpful Report

Posted 4 years ago

“Received my E Bike promptly & very smooth delivery!”

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Posted 4 years ago

“Working fine I put it on Indi 500 can you give me a price on off road display c7 I have a throttle and mounting bracket best price please lyn Fardell”

Helpful Report

Posted 4 years ago

“Leon cycle are the inpirters of NCM Bikes in Australia. My bike (moscow plus) had been ridden for 200 kms and then spent half a day in raining conditions. The battery will now not turn off and Leon Cycles response via email as you cannot getthem to answer phone was "it is water damaged and not covered by warranty" Thesebikes are not fit for purpose under Australian Consumer law if that is the case. Riding a e-bike in the rain results in no warranty coverage from Leon Cycles... disgraceful.”

Helpful Report

Posted 4 years ago

“Bought an Aspen Plus Fat Tyre Bike and does it get the looks. Added the off road kit, man you have to be quick to pick one of these babies up, and I promise (well sort of), that I will only use it off road. Great service and advice from Shane thank you.”

Helpful Report

Posted 4 years ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 965 reviews