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Leons Furniture Reviews

2.3 Rating 288 Reviews

32 %

of reviewers recommend Leons Furniture

Company Reviews

2.3

Based on 288 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 5 star review on 17th May 2024

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

34

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Definitely the last purchase we make with Leon’s. Considering returning everything we purchased. Waited 4 months for delivery, when the furniture arrived the delivery crew refused to carry dresser up the single flight of stairs at my elderly mothers house and left it in the hallway blocking her closets. She didn’t know any better and said “ok”. Had I been there I would have told them to take it all back. Way to treat the elderly. If two young men say it’s too heavy how are we supposed to figure this out? I have an arm injury and my mother is elderly, now we are left on our own by Leon’s to figure out. Extremely unsatisfactory service.”

Leons Furniture 1 star review on 17th January 2022

Posted 2 years ago

“Definitely shop elsewhere. Leons charged my credit card immediately after purchase knowing the item would not be available for another 3-4 months. Normal practice is to charge a credit card once an item has been shipped. I immediately cancelled the order, told there would be a refund. I have called twice asking for confirmation that my item was cancelled, no confirmation received, no refund received. Crooks!”

Posted 2 years ago

“***********. CUSTOMERS BEWARE. ********** Should you choose to deal with this company understand if you order an item online there is a 72 hour return policy. YES 72 hours. Tell me how in this day and age a company can have a policy like this. Oh wait a minute you know the really small print on the back of the 3rd page of the bill thats where they have this printed. RIDICULOUS!!! We ordered a range trim kit and waited almost 6 months for delivery and Leon's will not accept it for a return. If they had accepted it there would be a 50% restocking fee... So Leon's will not see any future business from us!”

Posted 2 years ago

“Purchased a tv from Leon's Scarborough location recently and noticed a large crack on the screen after unboxing it. Unfortunately, I couldn't get any help to unbox the 75" tv until a couple weeks later so by the time I reported it to Leon's, it was past the 72 hour reporting period. Because I reported it late and after a month-long investigation, the manager (Joseph Castaneda) said they couldn't send a replacement or give a refund of any kind. I understand that this is the company policy but I don't understand how a company like Leon's can just even help a customer even a little especially when I've been a customer of Leon's for years. It not only took over a month to get a decision but the most frustrating part is that through their investigation, they admitted that the delivery driver was suspended for not following proper delivery procedures. In fact, when the delivery driver opened the back door of the truck, the tv box was laying flat on its side and not tied down. He slid it off the truck bed by himself into the side of the tv. The side of the tv is not meant to carry that amount of weight which is why the instructions on the box even say to lift the box in an upright position by two people...not one person and not on its side. It just so happens that the crack was on the left side of the tv screen. How can that be a coincidence? I just don't understand how you can punish the delivery driver but still not take any responsibility and hide behind a 72-hour rule. I'm not an unreasonable person so I even suggested a compromise of a partial refund but all he would say is he couldn't help due to the 72-hour policy. Can you at least help me out by picking up the tv and disposing it? Nope. For those who are reading my review, I'm just telling you my experience and it's up to you to decide whether you would want to buy from a company that can treat a customer like that. I never thought this could ever happen but, it did. For me, I can never shop at Leon's ever again or any company can do this to a customer. I've learned a lot through this experience though. Always do your research of company's policies before making large purchases like this. For example, Best Buy has a 30-day return policy and after speaking with their returns department, their process is simple. Just call them and they will create a ticket, send a person to deliver a replacement, and pick up the damaged tv. It's that simple...no month-long investigations. They actually put the customer first. Also, use a credit card that has purchase protection so that in case of any damage, you can be reimbursed the full cost. Anyways, I hope my experience with Leon's helps anyone who is reading this. I know I've learned a lot and cannot recommend shopping at Leon's. It's just not worth dealing with companies like this. It's a shame.”

Posted 2 years ago

“That's awful store. for my 1er and 2do experiencie with Leon's store at burlington store. The 1er time, They sold my chair that I had already paid for 😡😡😡 and the 2do time I bought a mattress, paid for it, and received a completely different one. 😡😡😡😡”

Posted 2 years ago

“Zero stars Leon! They have charged my credit card 3 times for the same couch!!! I have been waiting 10 business days for a refund! My credit card is full! Pre authorized payments are bouncing! I can’t buy anything on credit! Customer service keeps on telling me to wait!!!”

Posted 2 years ago

“Outdated furniture. very bulky. very poor customer service.”

Posted 2 years ago

“I purchased a Stanley Sofa set along with other items on Aug 2021 from Brampton Leon's. They display high quality furniture and deliver cheap items. The sofa i received was low quality garbage, different colour shade. The customer service is poor, no response, too many error in invoicing, inadequate knowledge about the items. I lost $ 1800 through the purchase.”

Posted 2 years ago

“We ordered a sectional from Coldbrook, NS, and delivered it by end of June. Part of the sectional had no legs. As delivery guys advised us to call customer service management and we asked for missing part. They promised will placing an order and we will have it soon. A month after I phoned customer service to know when I will get missing parts, I was told the Customer service manager will call me in few minutes, she is busy now, but, never happened I call 3 times left massages she never responded. I emailed her 2 times never heard back. I understand that Covid-19 is increasing problems between customers and businesses, but, ignoring a customer who paid in advance for their products and showing no respect it’s shocking, the fact of not being or willing to communicate with us and hiding behind the door it shows the mentality of business. We are Retired and living hours away from the store and have no proper truck otherwise I would bring back what we shopped and dump It all in front of their door and ask for refunds. Shame of them I paid for my furniture and I am not enjoying to have them because one part is lower than other ones and looks funny and ugly. I will not try to wish bad for their business because I believe there is some good people working in this location and trying to survive , but, I am not happy. All I will say, SHAME, SHAME OF YOU Leon's to having managers with no basic sense or training of communications and of course, they got trained by your head office.”

Posted 2 years ago

“Store manager lacks the ability to speak to customers in a respectable and professional manner. Very disappointed at the Burlington location especially with Brandon I guess I will take my business elsewhere from now on”

Posted 2 years ago

“Very bad experience. I was forced to go inside the store during the pandemic because they would not accept my gift certificate online or over the phone. But the worst part was I had to go through the big store to the back. The employee at customer service had NO MASK and was speaking to other employees. No wonder the numbers in ICU are so high. Very bad. Risk your life for nothing. Oh and they didn't even accept their own gift certificate. Told me to come back. Unbelievable. I wrote to customer service and told them this and their answer was for me to order something online and pay for it in full myself, then come into the store in 3 months and they will honour the gift certificate and give me a refund for that amount. NO THANKS!!!!!!!! The manager that called me was not interested at all about the employee not wearing the mask. They need to warn people at the entrance about this.”

Posted 3 years ago

“We purchased 5 appliances (Fridge, Stove, DishWasher, Washer & Dryer) from Leon's in Anjou QC, in September 2020. We confirmed repeatedly that we required the delivery for end of January 2021 which we were assured would not be a problem. After moving into our new home, we were advised there would be delays. At the end of February, we were contacted by the Laval warehouse to advise that the fridge was damaged and that we would have a replacement within a week however they would still none the less deliver our Washer/Dryer and Dishwasher that same day which they did. The stove was still unavailable however they also confirmed that the following week the Fridge and Stove would be delivered at the same time. I complained to the store as apparently per the live chat and store Leons doesnt have an Ombudsman that we have 2 year old and we order with more than enough time to allow for reasonable deliver/delays....... Yet their only solution was to offer me the used floor models instead WHICH WE REFUSED. We have a 2 year old at home, we've been living with no fridge and stove for going on 60 days. Today, they came to finally deliver the Fridge and Stove and GUESS WHAT, they tried to re-deliver the same damaged fridge and floor model stove. My husband and I are furious, they offered no assistance, compensation or solution, we have to sit here and wait for them to tell us when the correct new items are available, not to mention we missed work again to wait for the deliveries to come. WHAT TERRIBLE SERVICE. I cannot believe the experience of purchasing a new home has been tarnished because of Leons. We have had to order in constantly and use a cooler for other items. This is ridiculous and its not like we can just to my folks or inlaws for meals or to prep. Hello COVID? I am appalled by the lack of customer service. The only positive I can say is that both times the delivery operators were great to deal with!”

Posted 3 years ago

“Do not go to Leon's. Customer service means nothing in this store. I ordered a refrigerator on September before moving and was told it comes in 4 to 6 weeks. Now it is March 13 and I have been told today the manufacturer pushed back the delivery for the 5 th times to March end. I am living in another city now and when I contacted on line chat to find if there is any other option available in stores close to me, he kept saying me contact the store!!!! I just paid for nothing and they don't care about that simply by blaming manufacturers!!! How don't you have any penalty on your delivery time that manufacturers are able to push it back forever????”

Posted 3 years ago

“They said delivery in 4-6 weeks. They should have said 4-6 months!”

Posted 3 years ago

“I bought two Gerry linen accent chairs on May 28th. Within six months the seats were lumpy and the springs could be felt when sitting on them . I’ll called and e- mailed but got no response .I am not happy that Leon’s would sell something with such inferior quatity and do absolutely nothing about it ,not even a call .”

Posted 3 years ago

“Don't order anything from Leon’s. They sell what they don't have, don't answer emails and don't have even any answer on when the item will be available, it can last months. For me it's appropriate from money of the others and it's really bad. When I order my blender didn't have any information saying that they didn't have it in the stock. How does it sound to you?”

Posted 3 years ago

“Absolutely horrible customer service. After ordering a blender that was indicated as being in-stock, I received a confirmation that it was back ordered as soon as I ordered it. Very bait and switch. Worse yet they replied to my repeated emails by staying they are looking into it. Haven’t heard back. Don’t know if it is coming or cancelled. Just horrible service. I wouldn’t recommend using Leon’s. I’ve learned my lesson.”

Posted 4 years ago

“Leon’s furniture on calgary branch they deliver us a broken tv and when we report the management they didnt hepl us and they theareting us also”

Posted 5 years ago

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Leons Furniture is rated 2.3 based on 288 reviews