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Leons Furniture Reviews

2.2 Rating 470 Reviews
29 %
of reviewers recommend Leons Furniture
2.2
Based on 470 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 43%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Please don't buy anything from leons. I had bought furnitures 2 months ago and yet those are not delivered. The customer service in their Laval, Quebec branch is the worst ever i have seen. They always give different delivery dates. Now they said they can only give the product on November thats again 2 months from now. This is the worst money holding companies i have seen.
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Posted 1 year ago
They like to lie but just pay up front and your going for a ride they should be stopped from this type of sale tactic if you don t have don t sell it
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Posted 1 year ago
Long story short Leons sent a technician out who broke my brand new adjustable frame, and they think it’s OK to try and fix it when I didn’t purchase a broken frame, I bought a brand new one that wasn’t broken. Oh, and I’m still waiting for headboard brackets for over two months now because they sent me incompatible brackets (hence the reason they sent a technician out to confirm what I told them .. but you can’t take a customers word for it, right). So for over $3000 I have a headboard that’s leaning against a wall completely useless and a broken adjustable frame. I know I’m not the only customer who has been screwed over by this company so who wants to join a lawsuit.
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Posted 1 year ago
The owner lied to me took my money said he would call me back to explain the 4k extra when he returned from vacation and nope scammed me .. got me this time roger.
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Posted 2 years ago
I purchased a chair from Leon’s salesperson who stated to me it was one of their highest quality chairs.. In less than 6 months the chairs is falling apart and sagging! I’m told I have to pay a restocking fee to get my money back! After hours and months of dealing with this issue and I’m out of pocket for a chair that couldn’t even last 6 months!! What a disgrace of a business!! Buyer beware!!
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Posted 2 years ago
Brought a washer on July 16, told not in stock will receive Aug 9. Ok paid cash for washer. July 9 called and they stated they don't know where it is. Stated manager will call back. Waited 2hrs and no call. Call them back to get a manager who was disrespectful and ended up hanging up on me. We paid cash up front and now manager stating we will give back on a debit card. Worst customer service ever.
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Posted 2 years ago
The salesperson lied and stated that it would be delivered on a certain date. I drove an hour to receive it and it didn't show. When I called, the person just kept repeating that it was going to take weeks. The couch had to be there for my 86 year old father and the salesperson just lied to us. I would never shop at the Leons on Vega Blvd again. Shame!
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Posted 2 years ago
Tip for the next customer! Don’t buy at Leon’s they won’t accept return or exchange item. Don’t waste your money! Costco is the best!
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Posted 2 years ago
Customers be aware! Don't buy any extended warranty on any appliances! You will waste your money and you will end up with a broken appliance. My fridge broke recently and it is two weeks and no one came to fix it yet. I threw all my food in the garbage! No one takes responsibility for the services that should be provided. I paid for the extended warranty and that was the biggest mistake. Never again!
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Posted 2 years ago
Customer be aware! Do not buy from Leon's Furniture, I purchased a dining table and chairs set from them spring of 2022. The dining table set was very expensive close to $4000 and I am pretty sure the actual table it self was never finished to protect the wood as within a year there are several marks from cups, flower vase and even on the corners of table. I finally called to complain because it shouldn't be in this condition within a year time and I always have used place matts and at times a table runner. Leon's had a tech come out to confirm that the could not repair any of the marks, it will have to be refinished. My brand new table needs to be refinished after a year and because I was four weeks past my warranty coverage that can not help me. I will never purchase anything from Leon's ever again and I warn customers that the furniture they sell is very poor quality and they charge a lot of money for it furniture. Their customer service is also terrible, I dealt with with Nisha Negi (Customer service) she did have a tech come out but from his visit and telling me they would need to refinish the table it's beyond repairs. I had to follow up with her because I never heard anything after tech visit. When I spoke with Nisha the second time she said there was absolutely nothing they can do since it's past my year and I will need to pay to have refinished, I could either go through them or someone else. Then as I was upset saying I would be writing a very bad review her comment was go write a review Ms. Lesley. I want to share with all of Canada so they do not use this furniture company and eliminate these very unfortunate hard lessoned experiences. Awful service and product.
Leons Furniture 1 star review on 15th June 2023 Leons Furniture 1 star review on 15th June 2023 Leons Furniture 1 star review on 15th June 2023 Leons Furniture 1 star review on 15th June 2023 Leons Furniture 1 star review on 15th June 2023 Leons Furniture 1 star review on 15th June 2023
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Posted 2 years ago
Leons sold me a microwave that came with physical damage. Leons refuses to provide a refund or an exchange for the product. The Leons store manager from where I purchased the defective product told me that he believes I'm lying about the fact that the product came out of the box already damaged.
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Posted 2 years ago
Leon's Furniture over promises, under delivers. Customers do deserve to be well treated with respect. Unfortunately @LeonsFurniture they don't know what that means. Stay away and save yourself the frustration. Corporate customer abuse at its finest.
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Posted 2 years ago
Poor quality furniture. No customer service. No one attends phone neither reply to emails. Store staff trained to turn customers away if they bring a complaint. No return policy. If you want to return they deduct 50%. Never buy again store.
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Posted 2 years ago
They delivered meat, a dining table, which was defective from the beginning and missing pieces been three technicians that came to my house. Miss three days of work, and yet still not resolved, running after them, and what they say what they do or two different stories, very unprofessional, and a waste of time and money.
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Posted 2 years ago
We had a wonderful experience with Denise Keown at the Barrie store. I recommmend her to anyone I give a five stars
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Posted 2 years ago
Brand new sofa, I spent $1800. They deliver it wrong colour and after a year springs are coming out of the seats. I will never buy or recommend Leon’s again customer service terrible
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Posted 2 years ago
Extremely uncomfortable experience. Harassed by salesman. Awful! Just wanted to look around and see if there would be anything I'd like for my new apartment. I got followed everywhere I went, asked so many questions and even though I repeatedly said that I just wanted to look around for a bit, the salesman did not leave me alone. If he wasn't talking to me, he was walking right behind me and constantly looking at me. Extremely uncomfortable shopping experience till the point I left the store, deciding I would not come back here.
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Posted 2 years ago
Terrible service. We purchased a complete set of appliances from Leon’s for our new residence. We had them delivered a week or 2 early prior to the installation date. After trying to install our oven, discovered it would not fit in the cabinets. We contacted the cabinet installers to confirm no errors were made on their part. Soon after dis obeyed that the oven must have been damaged in shipping. Called marlin the sales person and he accused us of damaging it. He said we should have called in within 3 days of receiving it. He told us to call customer service. The woman we spoke to told us to pound sand and contact lg directly. Very poor service from Leon’s. Never deal there.
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Posted 2 years ago
Run do not shop at the Kingston store. We have been waiting seven months for bedroom furniture for my parents. When it came in it was damaged they kept making excuses saying it’s on its way. It’s on its way. Went in today to talk to them. They will not exchange the furniture because it has been in my parents home. Not put together for seven months, so we wait another two weeks to see if her headboard comes in, the management stuff in the store is horrible, unprofessional and don’t care about anything. I will never shop in the store again or recommend this store to anybody. Just the fact that I have been waiting so long for my parents furniture and they have offered no money back no nothing.
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Posted 2 years ago
Leon's Furniture Ltd has an awful return or exchange policy.
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Posted 2 years ago
Leons Furniture is rated 2.2 based on 470 reviews