Login
Start Free Trial Are you a business? Click Here

Leons Furniture Reviews

2.2 Rating 577 Reviews
28 %
of reviewers recommend Leons Furniture
2.2
Based on 577 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 53%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
6 - 12 Hours

Write Your review

Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Paid for a bed in March, nearly 2 months later and still not received the bed, I called and was told it could be another 2 months as they aren't in control of there products!! Sorry but don't sell furniture you don't have, terrible service full of lies, will not recommend and will not be back
Helpful Report
Posted 2 years ago
Furniture sucks and the nonexistent return policy is bogus … 20 min sitting on a couch opposed to a couple hrs watching a show is completely different. They won’t even stand behind the comfort of the products they sell.!I will never buy anything from this Leon’s in Bancroft or any other store.
Helpful Report
Posted 2 years ago
Terrible terrible company. Do not buy from Leon’s. They have done nothing but lie to me. They changed amounts on invoices. I will not talk to Service Manager in Kingston. She is incapable of telling the truth. Corporate Office does not even have the decency to call me. Unprofessional, unreliable and falsify invoices. PM me for more details.
Helpful Report
Posted 2 years ago
I ordered a couch and a kitchen table with chairs and they did not have the kitchen table in stock and sent me the chairs and one wouldn’t go together so now I have to go back to the store to get a new one. They just brought my kitchen table with no hardware. This place is a freaking nightmare.
Helpful Report
Posted 2 years ago
Very bad customer service. Bought sofa set on Dec 2023, promised to be delivered after 12 weeks. Then, they said we have to wait more and can't guarantee that the items will be delivered another 12 weeks. So, after waiting for 4 months, we have to wait another 3-4 months (NOT PROMISED), may be 1 or 2 years, to have a sofa to set on. SERIOUSLY!!! NOT RECOMMEND AT ALL. Mustafa
Helpful Report
Posted 2 years ago
Still have not heard from head office. I sent back my LG Washer and dryer because it did not work. Was told “well you shouldn’t have bought this cheap set”. They would only take this set back if I bought a different and higher costing brand. I asked for another receipt. Totals were different for set sent back. Buyers beware!!!! I will not talk to Leons Kingston due to the many many untruths. I will post until I hear from head office. Leon’s think this is just going to go away!
Helpful Report
Posted 2 years ago
I purchased a tv wall mount and decided not to us it. Leon’s refuse to take it back. This is a policy that must be changed. I will never spend another cent at Leon’s.
Helpful Report
Posted 2 years ago
We ordered furniture at the Cornwall, Ontario store the first week of February 2024, we were told it would be a few weeks....into week no. 9. You can leave messages but don't wait for call backs. If you manage to speak to someone it's your lucky day. Never again
Helpful Report
Posted 2 years ago
After paying a 30.00 fee to have our old dryer taken away, Leon's charged us an additional 30.00 plus tax because our dryer was on a pedestal and was considered 2 pieces. That's price goughing and poor customer service.
Helpful Report
Posted 2 years ago
After taking back my first LG Washer and Dryer due to not working the first time and them telling me “You shouldn’t have bought the cheap set”. I asked for the new receipt to be mailed to me and a copy of my first receipt. They sent me a different receipt than what I had for the first set. Their new receipt was for $500 less. Corporate office still has not contacted me as I will never go into Leon’s Kingston again.
Helpful Report
Posted 2 years ago
Pathetic service from Leon’s. we ordered new dining table and Bunk bed in December 2023 and expected delivery was March last week of 2024. All went smooth until the sale was done, now when we have received the product we noticed issues like paint ripped and cracks on bunk bed. We’re still are ready to return the product but the concern where should our kids sleep until the bunk is replaced. Dining table paint is ripped off , one chair is missing and chair's are wobbling. We tried to reach customer service multiple times but finally we got a ruthless response and offering us 425 $ for both products. Just we want Leon’s know when someone buys a new product we trust you blindly that we receive the best product possible. If you don’t check the quality of the product before delivering it to customers, and pushing the customer to dark room. Asking us to take the pain. We feel as Leon’s is enjoying the profits by stealing customers hard earn money
Leons Furniture 1 star review on 4th April 2024 Leons Furniture 1 star review on 4th April 2024 Leons Furniture 1 star review on 4th April 2024 Leons Furniture 1 star review on 4th April 2024 Leons Furniture 1 star review on 4th April 2024 Leons Furniture 1 star review on 4th April 2024 Leons Furniture 1 star review on 4th April 2024 Leons Furniture 1 star review on 4th April 2024
Helpful Report
Posted 2 years ago
Had the worst experience with Leons. Ordered a 3 seater sofa and a loveseat. The sales girl said both would be delivered within 15 days. It's been 4 months and we are still waiting g for the loveseat. The sofa arrived defective and the store is not able to give any update on the replacement. This has been such a harrowing experience. Never buying anything from Leons again. Customers please beware of this company. They are only good at making false promises.
Helpful Report
Posted 2 years ago
Corporate office of Leon’s has not phoned me so I guess it’s time to take the next step. Leon’s lie, manipulate and is hands down the worst furniture store I have ever dealt with.
Helpful Report
Posted 2 years ago
Bought a LG washer and dryer. Did not work and I phoned Leon’s. Service manager said I shouldn’t have bought the cheapest one. LG would be very interested in this conversation I taped.
Helpful Report
Posted 2 years ago
So I have been calling Leon’s Kingston for a week and a half. No response. I sent a review on the main website. Then Head office emailed them and told them to deal with me. They left a message this past Saturday for me to come in on Sunday. This company has lied to me so many times. I have written everything down and have recorded all conversations. You need to do this people for your own safety. Head Office wants this “dealt with” instead of calling me themselves. I am in the process of dealing with this situation. Stay tuned!
Helpful Report
Posted 2 years ago
Good cover up Leon’s. I have been seriously lied to by this company. Stay tuned
Helpful Report
Posted 2 years ago
we purchased one table and one sofa and also 2 chairs, Table and sofa are good no problem but chairs are too big for condo, Leon's demanding 50% of purchase price to exchange which was never mentioned by sales person , no visible of sign of no return policy and no mention of such anywhere BEFORE making purchase. if this is not deception what is it? which large furniture treat customer like this? so after all our attempts failed, we decided to share our horrible experience with every one we can reach. at time of purchase your staff offered Flexiti as finanacing partner but now Leon's telling us they are third party do whatever you want !! we will pay for table and sofa but 2 chairs will not paid until a solution can be found. we do not want refund only exchange to smaller size to fit in our place.
Helpful Report
Posted 2 years ago
Ordered a bed in November. They said at the time it would be delivered in January. Finally got it March with missing hardware. Not good.
Helpful Report
Posted 2 years ago
They charge a 50 percent restocking fee, even if the box is unopened. Unbelievable. Terrible customer service. The girls at the Service Desk are not able to serve, and can only quote company policy.
Helpful Report
Posted 2 years ago
I have purchased a bedroom furniture set that all pieces were delivered damaged. I asked them to inspect the replacement pieces before they are delivered but they have on 2 different days delivered damaged furniture. I have made myself available 3 times now, 3 different days and still have all pieces damaged. I would never recommend using Leon's. If I could I would give them a 0 rating.
Helpful Report
Posted 2 years ago
Leons Furniture is rated 2.2 based on 577 reviews