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Leons Furniture Reviews

2.2 Rating 542 Reviews
27 %
of reviewers recommend Leons Furniture
2.2
Based on 542 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 48%
Accurate And Undamaged Orders
Greater than 44%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
With all the trouble I have had with this terrible terrible furniture store now my mother’s couch is late. Buyer beware service manager from Kingston store does not tell the truth ever. These people have cheated me out of money, talks really bad about LG products and even corporate office does not have the decency to call me. Stay away from this horrible horrible business. Trust me I have had nothing but problems wth this business.
Helpful Report
Posted 1 year ago
I purchased sofa from Leon's 2-1/2 months ago and now the sofa is hurting my lower back. It has taken 2-1/2 months to get this sofa fixed with no resolutions. After fighting with Leon's and calling Paiano Upholstry Inc., for help and it gotten nowhere. It is a brand new sofa and after 3 days of sitting on cushions as well as the back cushions being pushed in further, it is sinking in as well as the chaise. I have sent 10 photos of issues and Paiano Upholstry will not replace the cushions and claiming there is nothing wrong with it. Having a technician came to my home and gave a total lie about the sofa issues. WOW!!!!!!! I also sent over 10 photos to Leon's and they were supposed to send to Paiano Upholstry Inc., and get back to me with solution to fix the sofa. Gotten different answers from everyone and now I got screwed and scammed for purchasing a horrible sofa ever made, since the one in store felt so firm compare to the one I have in my home. WOW!!!! I refused to pay extra for a firmer cushions for $185 each after paying over $1300-$1400 plus 5 year warranty from Leon's. I have a set budget on my spending and will not go overboard on it. To get all cushions replaced will cost an extra total of $1,110 and possibly tax on it too. This is a rip-off!!! Hell no!!! Between Leon's and Paiano Upholstry Inc., do not care about my health condition since I have been wearing a back brace for a long time. While sitting on sofa, it is sinking in and when leaning back is 1001% hurting my lower and upper back. This will damage my back even more and will not walk normally which will be Leon's and Paiano Upholstry Inc., fault. Nothing was ever mentioned at the store about having an extra firmer cushion which is wrong and this is a cheap sofa made poorly. I am not a heavy weight person that can cause the cushions to go sinking in and go flat quickly as well as leaning back to feel like a reclining chair. Since Paiano Upholstry Inc., refuses to help and replace all 3 cushions as well as the back cushions along with Leon's. I am warning everyone on google reviews not to buy any sofa furniture from Leon's and that is made by Paiano Upholstry Inc., I have lost too much money and now fighting with Leon's to get a full refund and take the damn sofa out of my home because of the above. Thanks a lot to both Paiano Upholstry and Leon's for damaging my back even more and not helping and caring for my health conditions. NICE GOING LEON'S AND PAIANO UPHOLSTRY INC!!!!!!!
Helpful Report
Posted 1 year ago
Leon’s is the worst place to purchase anything. The service manager is extremely deceitful. She does nothing but lie. Buyer beware do not shop at this place. I will now get in touch with LG company. I bought this brand. It didn’t work and service manager said “I shouldn’t have bought the cheap set”. I don’t know how they stay in business. Putting their suppliers down!!!
Helpful Report
Posted 1 year ago
Paid for a bed in March, nearly 2 months later and still not received the bed, I called and was told it could be another 2 months as they aren't in control of there products!! Sorry but don't sell furniture you don't have, terrible service full of lies, will not recommend and will not be back
Helpful Report
Posted 1 year ago
Furniture sucks and the nonexistent return policy is bogus … 20 min sitting on a couch opposed to a couple hrs watching a show is completely different. They won’t even stand behind the comfort of the products they sell.!I will never buy anything from this Leon’s in Bancroft or any other store.
Helpful Report
Posted 1 year ago
Terrible terrible company. Do not buy from Leon’s. They have done nothing but lie to me. They changed amounts on invoices. I will not talk to Service Manager in Kingston. She is incapable of telling the truth. Corporate Office does not even have the decency to call me. Unprofessional, unreliable and falsify invoices. PM me for more details.
Helpful Report
Posted 1 year ago
I ordered a couch and a kitchen table with chairs and they did not have the kitchen table in stock and sent me the chairs and one wouldn’t go together so now I have to go back to the store to get a new one. They just brought my kitchen table with no hardware. This place is a freaking nightmare.
Helpful Report
Posted 1 year ago
Very bad customer service. Bought sofa set on Dec 2023, promised to be delivered after 12 weeks. Then, they said we have to wait more and can't guarantee that the items will be delivered another 12 weeks. So, after waiting for 4 months, we have to wait another 3-4 months (NOT PROMISED), may be 1 or 2 years, to have a sofa to set on. SERIOUSLY!!! NOT RECOMMEND AT ALL. Mustafa
Helpful Report
Posted 1 year ago
Still have not heard from head office. I sent back my LG Washer and dryer because it did not work. Was told “well you shouldn’t have bought this cheap set”. They would only take this set back if I bought a different and higher costing brand. I asked for another receipt. Totals were different for set sent back. Buyers beware!!!! I will not talk to Leons Kingston due to the many many untruths. I will post until I hear from head office. Leon’s think this is just going to go away!
Helpful Report
Posted 1 year ago
I purchased a tv wall mount and decided not to us it. Leon’s refuse to take it back. This is a policy that must be changed. I will never spend another cent at Leon’s.
Helpful Report
Posted 1 year ago
We ordered furniture at the Cornwall, Ontario store the first week of February 2024, we were told it would be a few weeks....into week no. 9. You can leave messages but don't wait for call backs. If you manage to speak to someone it's your lucky day. Never again
Helpful Report
Posted 1 year ago
After paying a 30.00 fee to have our old dryer taken away, Leon's charged us an additional 30.00 plus tax because our dryer was on a pedestal and was considered 2 pieces. That's price goughing and poor customer service.
Helpful Report
Posted 1 year ago
After taking back my first LG Washer and Dryer due to not working the first time and them telling me “You shouldn’t have bought the cheap set”. I asked for the new receipt to be mailed to me and a copy of my first receipt. They sent me a different receipt than what I had for the first set. Their new receipt was for $500 less. Corporate office still has not contacted me as I will never go into Leon’s Kingston again.
Helpful Report
Posted 1 year ago
Pathetic service from Leon’s. we ordered new dining table and Bunk bed in December 2023 and expected delivery was March last week of 2024. All went smooth until the sale was done, now when we have received the product we noticed issues like paint ripped and cracks on bunk bed. We’re still are ready to return the product but the concern where should our kids sleep until the bunk is replaced. Dining table paint is ripped off , one chair is missing and chair's are wobbling. We tried to reach customer service multiple times but finally we got a ruthless response and offering us 425 $ for both products. Just we want Leon’s know when someone buys a new product we trust you blindly that we receive the best product possible. If you don’t check the quality of the product before delivering it to customers, and pushing the customer to dark room. Asking us to take the pain. We feel as Leon’s is enjoying the profits by stealing customers hard earn money
Leons Furniture 1 star review on 4th April 2024 Leons Furniture 1 star review on 4th April 2024 Leons Furniture 1 star review on 4th April 2024 Leons Furniture 1 star review on 4th April 2024 Leons Furniture 1 star review on 4th April 2024 Leons Furniture 1 star review on 4th April 2024 Leons Furniture 1 star review on 4th April 2024 Leons Furniture 1 star review on 4th April 2024
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Posted 1 year ago
Had the worst experience with Leons. Ordered a 3 seater sofa and a loveseat. The sales girl said both would be delivered within 15 days. It's been 4 months and we are still waiting g for the loveseat. The sofa arrived defective and the store is not able to give any update on the replacement. This has been such a harrowing experience. Never buying anything from Leons again. Customers please beware of this company. They are only good at making false promises.
Helpful Report
Posted 1 year ago
Corporate office of Leon’s has not phoned me so I guess it’s time to take the next step. Leon’s lie, manipulate and is hands down the worst furniture store I have ever dealt with.
Helpful Report
Posted 1 year ago
Bought a LG washer and dryer. Did not work and I phoned Leon’s. Service manager said I shouldn’t have bought the cheapest one. LG would be very interested in this conversation I taped.
Helpful Report
Posted 1 year ago
So I have been calling Leon’s Kingston for a week and a half. No response. I sent a review on the main website. Then Head office emailed them and told them to deal with me. They left a message this past Saturday for me to come in on Sunday. This company has lied to me so many times. I have written everything down and have recorded all conversations. You need to do this people for your own safety. Head Office wants this “dealt with” instead of calling me themselves. I am in the process of dealing with this situation. Stay tuned!
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Posted 1 year ago
Good cover up Leon’s. I have been seriously lied to by this company. Stay tuned
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Posted 1 year ago
we purchased one table and one sofa and also 2 chairs, Table and sofa are good no problem but chairs are too big for condo, Leon's demanding 50% of purchase price to exchange which was never mentioned by sales person , no visible of sign of no return policy and no mention of such anywhere BEFORE making purchase. if this is not deception what is it? which large furniture treat customer like this? so after all our attempts failed, we decided to share our horrible experience with every one we can reach. at time of purchase your staff offered Flexiti as finanacing partner but now Leon's telling us they are third party do whatever you want !! we will pay for table and sofa but 2 chairs will not paid until a solution can be found. we do not want refund only exchange to smaller size to fit in our place.
Helpful Report
Posted 1 year ago
Leons Furniture is rated 2.2 based on 542 reviews