Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.34

2.3 Rating 272 Reviews

32 %

of reviewers recommend Leons Furniture

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Metrics

2.3

Based on 272 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I shopped at the Whitby location and Rose was more helpful in finding exactly what we need. Thank you Rose for making the shopping experience a rewarding one.”

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Posted 1 year ago

“went to leons in dartmouth was very pleased with service and helpfull people who were great”

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Posted 1 year ago

“I bought a bedroom suit from Leon’s on United Blvd and had it delivered to Cultus Lake. I was very impressed with the professionalism and politeness of their delivery guys. They Polite, Kind and circuitous…… also put everything where I wanted. I’have had a lot of deliveries in the last five years and I would say these guys were the best. Thank you guys.”

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Posted 1 year ago

“Very great service in kentville . Gar was our sales rep!No one else from now on! Came a few weeks early then expected and the best service! We shop at other places and we have not seen service like that in a very long time! Again thank you!”

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Posted 1 year ago

“My Wife and I recently purchased a chair and sofa from the Winnipeg location. Upon delivery there were some issues - it happens from time to time. When we went to discuss the issues at Leon's we were helped greatly by the Customer Care Manager - Chiqui. It is nice to know that the people you purchase from truly have your back when an issue arises. It was the very best service and we will definitely continue being customers at Leon's based on a very positive outcome from what could have been a very bad experience. Thank-you Very Much Chiqui !! Regards, Sean & Kathy”

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Posted 2 years ago

“I have bought several items of furniture from Leons and my sales associate Yasser went above and beyond to make sure that I was happy with my purchases. He is extremely friendly without being pushy. I would highly recommend Leons and make sure to ask for Yasser Hasan”

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Posted 2 years ago

“Chan at the Sherway location is awesome very helpful and was not pushy and she was very knowledgeable”

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Posted 2 years ago

“2 years ago we purchased a couch at the Dundas St E location in Mississauga. The salesman at that time was Francisco Buitrago, he was very knowledgeable friendly & professional. Prior to the delivery of the couch there was a slight price drop, I contacted him, attended customer service & received the difference. The couch was delivered on time, and set up. We found ourselves in need of a new Queen mattress & box spring set, I contacted Leon’s asking for the same salesperson, finding he still worked there I was able to speak to him & set an appointment the next day. I attended, met with Francisco who has extensive knowledge in mattresses etc and made a purchase without any issues. I’ve also dealt with Customer Service and found them second to none as opposed to there competitor down the street (The Brick). Would definitely recommend Leon’s and the salesman to anyone. They are backed by a strong and friendly customer service department.”

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Posted 2 years ago

“We were very pleased with the service we received from Sawsan the sales person who was very helpful when we purchased dining room chairs. We would certainly recommend Sawsan and Leon’s to anyone! Thank you again. Rae Shepherd”

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Posted 2 years ago

“Sawsan, my sales assistant on Queensview Drive, was a huge help in my search for a love seat. She was very professional and in particular made sure to point out those couches that were available immediately. I ended up with a lovely purchase, made even better by the 20% off customer savings certificate.”

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Posted 2 years ago

“I just bought a chair there and they have been absolutely excellent with helping me out. Lou Ann in service plus Terry my salesman and also the service technician have been absolutely great. Cannot say enough about my service from these people. A special thanks to them all.”

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Posted 2 years ago

“The customer service I received when the delivery men delivered my new mattress was great!! Friendly, timely service the only thing that was wrong was I forgot to write down their names so I could personally thank them. Well done delivery gentlemen from Kingston Leon's that serve the Napanee area👏”

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Posted 2 years ago

“I'm happy to report a very positive experience at Leon's. My elderly mother is moving to a Retirement Residence. The furniture she currently owns is too big to fit in her new apartment. We ordered all new furniture 6 weeks before her move in date. I followed up at the 4 week timeframe and all but the kitchen table and chairs are ready for delivery. There was 1 problem with the bedroom set. One item that secures the bed frame together was missing. Our salesman, Walt Provencher, found the item at a different store and has arranged for it to be shipped to the London store, where we purchased all the new furniture. We are very appreciative that Walt went out of his way to make sure that all the parts belonging to the bedroom suite will be delivered together. I would highly recommend Leon's, and in particular, Walt, our sales person!!!”

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Posted 2 years ago

“Just received the two beds I saved $800 each on. I am so totally happy with Leon's and their staff. Definitely going to buy all furniture from them. Josh and Tristan were the delivery men and they were awesome, took off their shoes, minded the walls and exceedingly polite. I am very satisfied with everything about Leon's and highly recommend. Did I mention the delivery was free as well unlike the rest of Red Deer stores!✔😊🤸‍♂️”

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Posted 2 years ago

“Sales Representative at Brampton McLaughlin location Elina was an amazing girl. My husband gave her a hard time and she stayed cool and professional. She had most of the answers and if she didn’t she got someone who did. I will ask for her by name next time. It was because of her we bought the furniture there.”

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Posted 2 years ago

“Had a great experience the other day. We walked in just to see what's available. The store is huge and has great selection. We talked to a salesman Kevin Barnaby. He helped us to find a perfect couch and was such amazing help and the perfect salesmen as he answered all of our questions and was always going the extra mile to help aNyway possible.Overall had a great experience and we thank Kevin for his hard work and great customer service.”

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Posted 2 years ago

“I bought a finally received delivery of a new bedroom set on Saturday past. After a botched delivery i received a request to review my delivery experience after which i sent a weak response and within 30 seconds of sending the review I was contacted by Frank the delivery Manager who was completely professional in dealing with my complaint. He immediately send another crew over to rectify my problem. I must give a 5 star review to Leons for immediately dealing with my issue, but most of all PROPS to Frank and Nakulesh (driver) for dealing with my issues in the most professional and proficient manner. Thanks guys.”

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Posted 2 years ago

“We would like to commend Haru especially for providing us an exemplary customer service experience. She has been consistent in doing follow-ups and giving us updates from start until the time we have receive the furniture we ordered. I recommend her highly and without reservation. I would say that she is the best sales person in the Leon's Regent Avenue, Winnipeg store. Keep it up!”

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Posted 2 years ago

“This has reference to the recliner purchased on 07 April 2021 as per detail below in this e.mail. If you remember we explained you in great length that we had already purchased and replaced two recliners from you first at 700$ or so then second one at 1200$ or so, and the seat of both of them collapsed in about four months each. I also told you that I had bought one recliner couple of years ago from United Ltd. at St. James street at 500$ sale price, and it served me well for about three years, after which I bought the first and second recliner from you. I even asked you about the technicality of foam so that we buy the best/hardest seat cushion. Then without a second thought I bought the best you recommended this time at 1,400$. Now I want to write with great displeasure that this recliner's cushion also has collapsed in just four months. Under the circumstances, I want you to refund me the money so that I can go back to the same shop and buy from them or elsewhere, because I don't think repairing or replacing it will not be a workable idea.”

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Posted 2 years ago

“Loved shopping here,the customer service was very informative and helpful. Although I only bought 2 gel max cool pillows that were on special for black Friday I found a new mattress set as well.will be returning today to order.Love the pillows! Thanks Leona,Chatham.”

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Posted 3 years ago

Leons Furniture is rated 2.3 based on 272 reviews