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Lexham Insurance Reviews

4.3 Rating 4,240 Reviews
86 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,240 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Anonymous
Verified Buyer
“I haven't had insurance for a month and he said it will be canceled”
Helpful Report
Posted 10 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along with your full name, DOB, and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 10 months ago
Anonymous
Verified Buyer
“I was quoted £600 and a month later the quote had increased to £1000. No explanation was given and I had no choice but to pay. There's no such thing as a caring insurance company!”
Helpful Report
Posted 10 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 10 months ago
Barry
Unverified Reviewer
“I have insurance with them and it is a good price but you try getting hold of anyone, its impossible! Sat on hold for over 30 mins, sent facebook messages, they may get back to you in their own sweet time but don't hold your breath. Apparently they are always 'experiencing high call volume' this would lead me to believe they do not have enough people working for them because surely by now they should have realised how high the volume is! I would rather pay a little bit more and have the ability to actually speak to someone, I will not be renewing my insurance. No doubt lexham will reply to this low review asking me to email them which would actually be the only communication I've had so far with them.”
Helpful Report
Posted 10 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 10 months ago
Takashi Shibuichi
Unverified Reviewer
“Worst customer service quality ever I experienced in insurance companies. First of all, 1st call didn’t answer around 30min and they hung up suddenly. 2nd call also took more than 30min to answer. Secondly, I just wanted to add my son to my policy as additional driver for casual riding and not for commuting, but it was declined because of high risk occupation. They said that he can’t ride for commute as my policy is not for commuting, so why occupation matters? This lady just insisting that my son is high risk occupation and no more explanation. I asked if I upgrade my policy is there possibility but no no no. Not giving any options. Finally, without say good bye or anything, just hung up. What a brilliant service, isn’t it? I definitely leave this company unfortunately. I can’t believe the review rate is over 80%… this was worst CS ever.”
Helpful Report
Posted 10 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 10 months ago
Asif Ali Ahmed
Verified Buyer
“Bad bad and bad no responding on calls and emails and even mobile apps worst service ever seen. Again telling you worst service of Lexham Insurance service.”
Helpful Report
Posted 10 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along with your full name, DOB, and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 10 months ago
Anonymous
Unverified Reviewer
“Never answer the phone when you need anything”
Helpful Report
Posted 10 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 10 months ago
Anonymous
Verified Buyer
“Hassled me for a lot of documents for no reason feel mistreated unfairly.”
Helpful Report
Posted 10 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance
Posted 10 months ago
Anonymous
Unverified Reviewer
“I've been waiting on the phone for over 30 minutes! The operator is rude! and they never care to help me!”
Helpful Report
Posted 10 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 10 months ago
Dominic
Unverified Reviewer
“Absolutely appalling service.Had my 6 month old bike stolen and burnt out and am still waiting for claim to be sorted.Just on the verge of taking legal advice.”
Helpful Report
Posted 10 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth, and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 10 months ago
A Singh
Verified Reviewer
“One day before I called customer service. If Uber eat no accept policy. If cancel next day any charges they said no. But next day I cancel they charge fee. They lie. No good.”
Helpful Report
Posted 11 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 11 months ago
Aroldo Alves Pereira Nonato
Verified Buyer
“Nao gostei atendimento ruim”
Helpful Report
Posted 11 months ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards, Lexham Insurance
Posted 11 months ago
Francesca Agostino
Verified Buyer
“Not happy with the service. My insurance got cancelled for no reason and to renew it I had to pay double price.”
Helpful Report
Posted 11 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 11 months ago
Kipper
Verified Reviewer
“Cheapest insurance ended up costing me a fortune. Cancelled my insurance after only two months and had to pay 50% of the total policy. That’s almost £600 a month. I am now forced to pay off my cancelled policy over another 7 months via a payment plan! Sharks did me like a kipper! Avoid at all costs.”
Helpful Report
Posted 11 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth, and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 11 months ago
Anonymous
Verified Buyer
“I NEEDDED The help of my friend tô Talk on The Phone becsuse U don't speak english and The Services Was very bad They didn't let my friend speak With my permission”
Helpful Report
Posted 1 year ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 11 months ago
Damien French
Verified Buyer
“Confirmed a policy and price then got a call the day after saying the correct price was more expensive”
Helpful Report
Posted 1 year ago
Hi, We are sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth, and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 11 months ago
Calum
Verified Reviewer
“My bike got stolen and 5 years later I am still trying to get paid money due. They are a disgusting company, customer service is disgraceful. They are over priced and then don’t want to pay out. I should have been paid swiftly and got another bike. I have had nothing but hard work and ridiculous demands to try and get paid the money I am due. They would still be in profit after paying me but they have tried every possible way to avoid paying. I repeat 5 years later I am still trying to get money owed. £900.00 for a nearly £2,000.00 bike and the insurance was around £1,500.00 for the year. Absolutely disgusting company with an even more disgusting attitude and service.”
Helpful Report
Posted 1 year ago
Hi Calum, I am sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth, and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 11 months ago
Tudor
Unverified Reviewer
“Do not get insurance with lexham, they are a bunch of scammers. I started my policy at the end of October 2022 for £290 monthly with a £421 deposit for a 125cc, i got stopped by police because my bike was not insured a month later, i had to call them for them to sort it out and did not get any money back. About 3 months later my policy had been cancelled because i missed a payment which i ended up paying. After that i started a brand new policy with them as it was the cheapest option for £300 a month with a £400+ deposit, two weeks later i get stopped by police again because i wasn’t insured, this time they just cancelled again without any info or 7 days notice besides a confirmation email saying my insurance had been cancelled. I start my third policy as again they are the cheapest option (2nd best option was asking for £455+ a month) and 1 week later i get an email “cancellation confirmation” , again no warning or 7 days notice. They said they will send me £251.19 back because £120 was for registration fee and the rest was for the cover. If you LXM don’t accept me for the policy then why accept it for a week take the money and then cancel with no info?”
Helpful Report
Posted 1 year ago
Hi, Thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along with your full name, DOB, and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 11 months ago
Anonymous
Verified Reviewer
“Absolute shocking company, do not use My son had his motorbike stolen so rang to report it, the police recovered it a week later but it had been trashed, I rang to report this also, Lexham said they would send someone out to assess the damage and I would get an email with the details, received a letter in the post saying his claim has been rejected due to the bike not being secure properly. It was parked 10 yards from our front door, he’d been out on it, came home for his tea then was going straight back out. When I took this insurance policy out for him the lady I spoke to never mentioned that we had to have additional security for it, I told her the built in steering lock would be on at all times but that was it, I was told that was fine. Absolutely disgusting, my son is 18, cannot afford another bike, he has since lost his job/apprenticeship due to not being able to get there.”
Helpful Report
Posted 1 year ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance
Posted 1 year ago
Anonymous
Verified Reviewer
“Its horrible costumer service .take more thrm 1 hs to anwer. The lady was very nervous. She no nice at all whit me .my renewal insurance is more expensive them before .i never have claim she dont care to keep costumer whit lexham i understand they not her company she dont care at all. Dear lexham be careful whit this costumer service peaplo you lose many many costumer. Not happy my insurance i nead renewal today i decide cancel because bad costumer service .”
Helpful Report
Posted 1 year ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance
Posted 1 year ago
Anonymous
Unverified Reviewer
“just cancelled insurance but still have to pay full year insurance minus 1 payment so i cant get no claims this company is nothing more than robbery. never using agian”
Helpful Report
Posted 1 year ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance
Posted 1 year ago
Lexham Insurance is rated 4.3 based on 4,240 reviews
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