Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.28

“very good. I recommend it to everyone. you can trust.”

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Posted 2 months ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 2 months ago

“It's a good insurance company, it helps you in everything, it gives you options to be safe with them, it's a good option. I like”

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Posted 2 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 months ago

“Quick and easy to navigate”

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Posted 2 months ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 2 months ago

“Asked for too much information and then Failed to find my vehicle reg”

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Posted 3 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 2 months ago

“Taking out the policy online was very easy,policy etc set up swiftly so hopefully any future contact should it be necessary will be as smooth.”

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Posted 3 months ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 2 months ago

“Completely useless and incompetent”

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Posted 3 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 2 months ago

“These people are impossible to get in touch with - I have been on hold foe more than an hour 2 days running and they havent answered yet. Trying to amend policy - it sabsolutely impossible to talk to anyone.”

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Posted 3 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 2 months ago

“Good Job very simple and nice terms and conditions thank u lexham insurance company”

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Posted 3 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 months ago

“good value good service”

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Posted 3 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 months ago

“Very good service provided by lexham insurance”

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Posted 3 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 months ago

“I don't feel like the NCD is NOT valued fairly. Premium hasn't decreased fairly after the year (only by a few pounds - with tot premium being around £960). Compulsory excesses are too high.”

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Posted 3 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 2 months ago

“Would be a 5 star if insurance was cheaper”

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Posted 3 months ago

“I have clicked on for my renewal,( paid by direct debit )but have not received a pdf for the new premium, ?”

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Posted 3 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 2 months ago

“Increasing the price for no reason whatsoever, disgusting.”

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Posted 3 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 3 months ago

“I like Lexham insurance”

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Posted 3 months ago

Thanks for leaving us a review!

Posted 3 months ago

“I am loyal to Lexham Insurance as I once had to make a claim and the process was smooth and comforting at a time when the theft was stressful. I've stuck with Lexham since. However, on the latest renewal I had to call to change my risk address and was made to wait over an hour, twice. I gave up the first time and had to call back, only to wait another hour to speak to someone. As Lexham doesn't have any form of portal, you have no choice but to call. I have insurance policies elsewhere and those companies have a good portal to help with basic changes and enquiries. As a result of changing the address it required the agent to read out a lengthy (15 minutes?) regulatory statement which might otherwise been an online document via a portal. Bottom line, Lexham needs to bring itself up to date. I'm not sure I can go through that process again.”

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Posted 3 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 3 months ago

“Best of the best”

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Posted 3 months ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 3 months ago

“Very good service i recommend”

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Posted 3 months ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 3 months ago

“The only issue I have had is that these e-mails and insurance documents you have spelt my name differently. Kind regards Oliver Brown”

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Posted 3 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 3 months ago

“Easy to find and to complete renewal thanks again”

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Posted 3 months ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 3 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Lexham Insurance Reviews