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Lexham Insurance Reviews

4.3 Rating 5,047 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 5,047 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Cameron
Verified Buyer
“Easy online site to navigate, follow up good, no problems at all. Documents arrived on my email promptly as promised.”
Helpful Report
Posted 11 years ago
James
Verified Buyer
“Extras page did not load properly which was frustrating”
Helpful Report
Posted 11 years ago
John
Verified Buyer
“All my calls to BT landline no's. are free so your 0845/0870 no's. are expensive I had a job to find a direct dial no.”
Helpful Report
Posted 11 years ago
Conrad
Verified Buyer
“Good and prompt service,legal jargon always tedious especially stateemnt to be read out.”
Helpful Report
Posted 11 years ago
Ray
Verified Buyer
“on time with renewal good price quick to repond”
Helpful Report
Posted 11 years ago
Jan
Verified Buyer
“profesjonal”
Helpful Report
Posted 11 years ago
Adam
Verified Buyer
“I have found the customer service that I have received to be excellent. When I recently moved house and found out that my insurance didn't cover me at the new address, and that my current insurers wanted more money for me to remain insured at my new address, I became quite cross! The staff member that I was talking to immediately explained the situation to me and talked me through my options in a calm and sensible way. She helped me to switch to a different insurance provider without having to pay the £75 that I would have needed to pay to remain with my previous one. I was very impressed by her knowledge, her professionalis, her patience, and her general manner which made me feel respected as a person and as a customer, even though my own manner was quite angry initially.”
Helpful Report
Posted 11 years ago
Molly
Verified Buyer
“Initial arrangements were straightforward, but I did need to phone to correct a 'forced field' from the online system. The price quoted on the search engine was increased by the time I had finished the application, which was disappointing. By the time I had gone through the full application I wasn't willing to start again elsewhere and paid the extra...”
Helpful Report
Posted 11 years ago
Molly
Verified Buyer
“Initial arrangements were straightforward, but I did need to phone to correct a 'forced field' from the online system.”
Helpful Report
Posted 11 years ago
Luke
Verified Buyer
“When you ring Lexham you get through to a real person straight away. None of this hold nonsense. They offer an online chat system which again is answered very quickly by a real person so as far as customer service goes they are pretty good. However the main negative for me is the high and none negotiable prices for Learner Motorcyclists.”
Helpful Report
Posted 11 years ago
Harry
Verified Buyer
“very good service and saved me even more money by having time to explain the policies”
Helpful Report
Posted 11 years ago
Douglas Dos
Verified Buyer
“The whole process to get insured was really smooth and the only problem I had was easily corrected via phone. I would rather they have a better website where the customer could manage themselves the policy and any changes required. I had a claim 4 months ago and again the whole process was really smooth and the staff in the claim department was very helpful and efficient. The only drawback is the communication across different departments: while I was dealing with the claim process, someone from their call centre called me regards the policy renewal for the stolen bike and also I've received letters from them about it at the same time. Overall, the have reasonable prices, a good customer service and I would recommend them.”
Helpful Report
Posted 11 years ago
Joseph
Verified Buyer
“really helpful, reasonable price for car insurance, hopefully competitive when I've passed my test!”
Helpful Report
Posted 11 years ago
Callum
Verified Buyer
“Team were friendly and helpful and explained everything to me very well As a 18 year old buying insurance is "scary" but helped me with everything and answered all my queries.”
Helpful Report
Posted 11 years ago
Georgios
Verified Buyer
“I had to insure my new bike and Lexman came up as a suggested insurer via a website I used for getting a quote. The analyst on the phone was very helpful and explained all the details and answered my questions with clarification comments. I haven't had to contact them yet to make a claim or to discuss any issues so all I can say is, so far all good and a very positive experience so far.”
Helpful Report
Posted 11 years ago
Andrew
Verified Buyer
“Excellent service, good reminder when renewal due with a competative quote, very helpful telephone staff.”
Helpful Report
Posted 11 years ago
Alistair
Verified Buyer
“Good good good good good”
Helpful Report
Posted 11 years ago
Ricky
Verified Buyer
“Very pleasent and happy to talk to, any problems I had they was more than happy to help genuinely all round good staff to speak to”
Helpful Report
Posted 11 years ago
Lexham Insurance is rated 4.3 based on 5,047 reviews
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