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Lexham Insurance Reviews

4.3 Rating 4,940 Reviews
84 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,940 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Jonathan Rowlerson
Verified Buyer
“Found these guys through a comparison website. They stood out because the excess on their bike policies was £500 instead of £1000. The service was good and the documents came through fast by email.”
Helpful Report
Posted 10 years ago
Hannah Blythe
Verified Buyer
“Very good service on phone and excellent quote. Disappointed though that broker fees not clearly shown anywhere. Thought this was law.”
Helpful Report
Posted 10 years ago
Shaun Crowley
Verified Buyer
“Very good company, great customer service, very easy to solve any problems you have with your policy, great service.”
Helpful Report
Posted 10 years ago
Cindy Summer
Verified Buyer
“my request was handled efficiently. I found it difficult at times to understand the consultant due to accent but he was most gracious and repeated himself when necessary. i did find the phone call quite long as i was at work.”
Helpful Report
Posted 10 years ago
George Shreeve
Verified Buyer
“Can only comment on setting up insurance as have never used this company before nor made any claim. Found call centre staff efficient and courteous.”
Helpful Report
Posted 10 years ago
Alessandro Gambardella
Verified Buyer
“Very friendly and helpful staff and unbeatable prices.”
Helpful Report
Posted 10 years ago
Adam Wyles
Verified Buyer
“I found your staff helpful and polite and mist importantly to the point, the insurance I have taken out is also reasonable for what I have asked for, overall, I would recommend you to others.”
Helpful Report
Posted 10 years ago
Cameron Thomas
Verified Buyer
“Easy online site to navigate, follow up good, no problems at all. Documents arrived on my email promptly as promised.”
Helpful Report
Posted 10 years ago
James Wade
Verified Buyer
“Extras page did not load properly which was frustrating”
Helpful Report
Posted 10 years ago
John Tolson
Verified Buyer
“All my calls to BT landline no's. are free so your 0845/0870 no's. are expensive I had a job to find a direct dial no.”
Helpful Report
Posted 10 years ago
Conrad Corbyn
Verified Buyer
“Good and prompt service,legal jargon always tedious especially stateemnt to be read out.”
Helpful Report
Posted 10 years ago
Ray Curtin
Verified Buyer
“on time with renewal good price quick to repond”
Helpful Report
Posted 10 years ago
Jan Andrzejewski
Verified Buyer
“profesjonal”
Helpful Report
Posted 10 years ago
Adam Waterhouse
Verified Buyer
“I have found the customer service that I have received to be excellent. When I recently moved house and found out that my insurance didn't cover me at the new address, and that my current insurers wanted more money for me to remain insured at my new address, I became quite cross! The staff member that I was talking to immediately explained the situation to me and talked me through my options in a calm and sensible way. She helped me to switch to a different insurance provider without having to pay the £75 that I would have needed to pay to remain with my previous one. I was very impressed by her knowledge, her professionalis, her patience, and her general manner which made me feel respected as a person and as a customer, even though my own manner was quite angry initially.”
Helpful Report
Posted 10 years ago
Molly Campion
Verified Buyer
“Initial arrangements were straightforward, but I did need to phone to correct a 'forced field' from the online system. The price quoted on the search engine was increased by the time I had finished the application, which was disappointing. By the time I had gone through the full application I wasn't willing to start again elsewhere and paid the extra...”
Helpful Report
Posted 10 years ago
Molly Campion
Verified Buyer
“Initial arrangements were straightforward, but I did need to phone to correct a 'forced field' from the online system.”
Helpful Report
Posted 10 years ago
Luke Shackleton
Verified Buyer
“When you ring Lexham you get through to a real person straight away. None of this hold nonsense. They offer an online chat system which again is answered very quickly by a real person so as far as customer service goes they are pretty good. However the main negative for me is the high and none negotiable prices for Learner Motorcyclists.”
Helpful Report
Posted 10 years ago
Harry Bussey
Verified Buyer
“very good service and saved me even more money by having time to explain the policies”
Helpful Report
Posted 10 years ago
Douglas Dos Reis
Verified Buyer
“The whole process to get insured was really smooth and the only problem I had was easily corrected via phone. I would rather they have a better website where the customer could manage themselves the policy and any changes required. I had a claim 4 months ago and again the whole process was really smooth and the staff in the claim department was very helpful and efficient. The only drawback is the communication across different departments: while I was dealing with the claim process, someone from their call centre called me regards the policy renewal for the stolen bike and also I've received letters from them about it at the same time. Overall, the have reasonable prices, a good customer service and I would recommend them.”
Helpful Report
Posted 10 years ago
Joseph Lawrence
Verified Buyer
“really helpful, reasonable price for car insurance, hopefully competitive when I've passed my test!”
Helpful Report
Posted 10 years ago
Lexham Insurance is rated 4.3 based on 4,940 reviews
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