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Lexham Insurance Reviews

4.3 Rating 5,023 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 5,023 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 87%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

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Anonymous
Verified Buyer
“Excellent, professional service.”
Helpful Report
Posted 1 week ago
Glad to see you’ve had a great experience, thanks for the feedback!
Posted 4 days ago
Francis Hall
Verified Buyer
“Right product at excellent prices”
Helpful Report
Posted 1 week ago
That's great to hear, thanks for the review!
Posted 4 days ago
Safwaan Ahmed Syed
Verified Buyer
“Laxham best insurance company 👌”
Helpful Report
Posted 1 week ago
Cheers for taking the time to leave us a great review! We really appreciate it.
Posted 1 week ago
Anonymous
Verified Buyer
“Was very straight forward”
Helpful Report
Posted 1 week ago
That's great to hear, thanks for the review!
Posted 1 week ago
Welton Matheus Pereira
Verified Buyer
“I really like the insurance company”
Helpful Report
Posted 1 week ago
That's great to hear, thanks for the review!
Posted 1 week ago
Anonymous
Verified Buyer
“shocking prices, insurance was £38 a month but want to charge me £103 to cancel, what a joke”
Helpful Report
Posted 1 week ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance
Posted 1 week ago
Jordan Sainty
Verified Buyer
“Sales agent lied to me and caused me to be in debt”
Helpful Report
Posted 1 week ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance
Posted 1 week ago
Zia Ahmad
Verified Buyer
“This is very good company and very good cover”
Helpful Report
Posted 1 week ago
Thanks for leaving us such a great review!
Posted 1 week ago
Patryk Hubert
Verified Buyer
“It good but the app need improvement, as it not very practical”
Helpful Report
Posted 1 week ago
Thanks for your review and feedback. If there is anything we can look into or assist you with, please email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration. One of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance
Posted 1 week ago
Priyanka Priyanka
Verified Buyer
“Easy & simple process Good staff”
Helpful Report
Posted 1 week ago
Glad to see you’ve had a great experience, thanks for the feedback!
Posted 1 week ago
Amritpal Singh
Verified Buyer
“It is wonderful experience with Alex ham insurance thank u”
Helpful Report
Posted 1 week ago
Glad to see you’ve had a great experience, thanks for the feedback!
Posted 1 week ago
Suliman Nabil Aljanadi
Verified Buyer
“It is the best company”
Helpful Report
Posted 1 week ago
Thanks for leaving us such a great review!
Posted 1 week ago
Emily Cooke
Verified Buyer
“Very simple to find insurance for first time rider, the cost was fair and reasonable. Easy to use with the app and able to upload and download docs as needed.”
Helpful Report
Posted 1 week ago
That's great to hear, thanks for the review!
Posted 1 week ago
Jonathan Smith
Unverified Reviewer
“Quick and easy quote and good service”
Helpful Report
Posted 2 weeks ago
Hi Jonathan, Glad to see you’ve had a great experience, thanks for the feedback!
Posted 2 weeks ago
Zerit Hadgu
Verified Buyer
“I used 4years with out any issues and claim but how about bounce claim”
Helpful Report
Posted 2 weeks ago
Hi Zerit, Glad to see you’ve had a great experience, thanks for the feedback!
Posted 2 weeks ago
Anonymous
Verified Buyer
“Understanding, friendly, professional and competent.”
Helpful Report
Posted 2 weeks ago
Glad to see you’ve had a great experience, thanks for the feedback!
Posted 2 weeks ago
Janmesh Shelat
Verified Buyer
“Very good response to lexham teems and good insurance company thank you.”
Helpful Report
Posted 2 weeks ago
Thank you so much for the positive review!
Posted 2 weeks ago
Delawar Khan
Verified Buyer
“I m happy”
Helpful Report
Posted 2 weeks ago
Thank you so much for the positive review!
Posted 2 weeks ago
Dan
Unverified Reviewer
“Probably the worst insurance company ever.You can never get hold of anyone to talk to and then keep cancelling my sons bike insurance for no reason. My son’s bike got stolen in July and when we tried to claim but they had cancelled the policy a few days earlier without notice .everyother insurance company they just auto renew your insurance but this company doesn’t and cancels without telling you.And now over two months after cancellation they are demanding money but don’t give a reason what this is for ?? Avoid this company”
Helpful Report
Posted 3 weeks ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance
Posted 3 weeks ago
Anonymous
Verified Reviewer
“There was system glitch from Lexham and my policy got cancelled and it was reinstated, but the direct debit was not set up for 3 months nor the company bothered to call or inform about it. The agents have been rude and very keen only to take the payment but no empathy. They talk over you and when you raise your voice little just because you want them to listen to you they hang up. Their team leaders don't work after 4.30pm and I work till 5pm so can't take call during my working hours and they are not bothered at all about how the customer feels. No professionalism nor have any empathy or courtesy. The agents are so arrogant that they don't even say sorry on the phone. Nor anyone recorded any complaint. Very disappointed. The wait time is always 30 mi s plus each time you call. I was ready to make the payment still the agent insisted that only a team leader will now call to take the payment but can't call after 4.30pm where their working hours are upto 6.30pm. The lady was very rude and kept talking over me, but when I did that she refused to continue with the call. How convenient. I really don't understand how this people are even getting the business. I would not renew my policy nor I would ever recommend to anyone else. I never thought that a company will have such sub standard people working for them. I hope you guys get a good trainer and train your staff on core skills to handle customers.”
Helpful Report
Posted 4 weeks ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 3 weeks ago
Lexham Insurance is rated 4.3 based on 5,023 reviews
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