Loot Crate Reviews

Name: Loot Crate
Address: 3401 Pasadena Ave, Los Angeles
Rating: 2.13

2.1 Rating 882 Reviews

28 %

of reviewers recommend Loot Crate

Company Reviews

Questions

Metrics

2.1

Based on 882 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 2%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3473388157

Email:

elijah.hurwitz@lootcrate.com

Location:

3401 Pasadena Ave
Los Angeles
90039

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Loot Crate 1 star review on 4th June 2023

Franck Ortet

Loot Crate 1 star review on 17th October 2022

Char

Loot Crate 5 star review on 24th August 2016

Loot Crate 5 star review on 23rd August 2016

Loot Crate 5 star review on 22nd August 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping is terrible and never on time. Customer service is terrible now too. Everything has gotten worse with loot crate and does not seem to have any ambition to get better. Don’t waste your money here.”

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Posted 6 years ago

“Its a scam”

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Posted 6 years ago

“They never ship on time, upto 6 months late in some cases. Load of bollocks”

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Posted 6 years ago

“I normally only involve myself with Loot Crate whenever I have a decent coupon on hand, with Cyber Monday I decided to get a crate. They charged me full price for a crate that I used a coupon for.”

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Posted 6 years ago

“AVOID. AVOID. AVOID. Terrible product, and awful customer service. Ordered a crate and paid in August, was delivered in October - with a missing item. Even considering the missing items - it was not worth the $46 spent. A shirt, a print, missing pins, and a tiny helmet. THAT'S IT. A $10 shirt and a $10 ornament, and a $5 print? Generous? While I was waiting for the box - I ordered via lootvault (I was naive and optimistic) - and here's where the pattern emerges. I am never informed about when items are shipped (and yes, my profile is setup correctly) - and when I chase, the tracking number I eventually receive is empty. I then nag again, and again, and sometimes 1-2 weeks later it is updated. This just happened again when I nagged about the missing pins "they were delivered" ... no they weren't. "Here's a tracking number" ... It's bogus. It isn't recognised by any tracking system, and on the RDX one it merely says "DELIVERED: CANADA" ... "Oh, perhaps it's lost - we'll re-ship the pins in about 2-4 weeks" ... Are. You. Kidding. Me? And now, I come to cancelling my subscription. Another headache, and they've billed me for another box regardless. So now there's that aneurysm in waiting. So I've paid now for 2 boxes, and received part of one. My lootvault order DID eventually arrive.”

Helpful Report

Posted 6 years ago

“Always Late, Value of items are only 10-15 Euros (~17 Dollar) Had many delays because of "production issues" everything is made in china, smells like china and the quality is AWFUL. This was my first and last LootCrate Subscription... After I got all 6 Fallout LootCrates. Maybe 2-3 items from all the crates in total were cool. Today I had my last lootcrate and it had a value of 5-6 euro's.... I have seriously nothing good to say about LootCrate's Quality...”

Helpful Report

Posted 6 years ago

“They will almost NEVER get your shipment sent on time. I paid for my crate about a month ago and still do not have it. the original ETA was supposed to be the 27th through the 4th. Keep in mind my crate still has yet to even ship out and it is now the 6th. I will not be recieving this item for about another 2 weeks. The customer service is awful. They cant even get the crate right when it's right in the title. Saying I'll be getting one crate when I ordered another. Do not order from them. Items are cheap junk and not worth the hassle.”

Helpful Report

Posted 6 years ago

“Cancelled my subscription in line with their cancellation policy; the email address they provide for this (weloveyou*lootcrate.***) gives a automated response: "no one monitors this email address. Not even the interns.". They charged me for another period of subscriptions and when emailed about this they are just ignorant and rude, the first person in customer support couldn't even string a sentence together. They can't find the cancellation emails, they can't find details about the promotion they advertised at the beginning of subscription and they certainly can't find decent customer service. At the beginning of my subscription I was telling everyone I know about how good lootcrate is, now I will be telling them to AVOID”

Helpful Report

Posted 6 years ago

“Loot crate is unreliable in their deliveries and refuses to refund missing items. I have been dealing with a rude and apathetic customer support that have tried to convince me that i did not follow their company guidelines until i confronted them with archived emails (to them) showing them that i have complied to the fullest. Recently they have claimed that a replacement order is currently being processed, but i found that the replacement order on the website has incorrect shipping information, despite my account information showing the correct address. They are unreliable in product delivery, anti-consumer in policy, and apathetic in customer support. It has been over a month and i still have not received compensation in any form.”

Helpful Report

Posted 6 years ago

“I had ordered a Loot Anime in June (which was a change from my normal subscription of Lootcrate) when they were having a BOGOF promotion, My loot anime crate kept getting pushed back until eventually I did not receive it until early October (4 months for something that they promised would be here in 20 days!!) Upon the crate arriving the main goddamn piece was missing * a attack on titan duffel bag was replaced with a note saying that the attack of titan TSHIRT was not ready to be shipped* So I payed thinking that yay I'm getting a AOT duffel bag cool when instead they didn't send anything and tell me its been changed to a t shirt in which there was already a shitty made t shirt in the box! (I AM STILL WAITING FOR MY PRODUCT BTW) to add insult to injury the *Free* box was sent out after this again which they promised would be a crate from ages ago so not to repeat itself, and low and behold the fucking May crate rocks in my door. The crate previous to the one I had ordered. In my and other friends I know opinions this company is an absolute shamble. The customer service is appalling, the products are mediocre at best and the all in all performance is a shame. If i could give 0 or negative stars i would! And there promotions are a disgrace I won a competition for a HP build yourself item and yes you guessed it they didnt bother sending it to me nor replyed to my emails. This company should be shut down which by the way they are going they goddamn will be soon!!!”

Helpful Report

Posted 6 years ago

“The quality of the items at the time wasn't great and the Fallout box i signed up for was postponed, it's just easier to buy the armor parts individually.”

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Posted 6 years ago

“Ordered and paid for my subscription in August, when i did the website said I would receive my box around 20th of September. It wasn't sent until 7th of October and still hasn't arrived, meanwhile I've been charged for Octobers box that I'll likely receive by end of November, I've cancelled the subscription because they are unprofessional and customer service is completely unhelpful”

Helpful Report

Posted 6 years ago

“So I thought I would try the service out back in June and it arrives with no problem. I was content with just the one-off but then my subscription automatically renewed the next month and I was charged for another box. This was a case of me misunderstanding how the subscription service worked so I'm willing to take the blame there. However, I cancel my subscription right after I got the e-mail informing me that month's box had been dispatched. Then last month, I got yet another e-mail telling me yet another box had been sent out and I had been charged once again despite me cancelling right after the last one. When I e-mailed about this, they informed me I was still in the middle of their "cancellation periods". How hard can it be to take my name off a list? So I'm down yet another £25 and I'm still stuck with the blasted thing, unable to get a refund.”

Helpful Report

Posted 6 years ago

“Have been a loot crate subscriber in the past. So i subscribed to their Star Trek Crate, and they charged me twice for it without sending anything. So of course i inquired with customer service. On the rare occasion they responded, They ignored my questions while providing stock responses to keywords in my questions(not the actual questions) The quality has suffered and i'm taking a guess to say i will probably never get my 80$ back since they refused my request for a refund, as they have not sent any of the boxes.”

Helpful Report

Posted 6 years ago

“I ordered my loot crate on the 22nd July and I still haven't received it! (It's now October). I have been in contact with customer service about 7 times and they keep giving me the same email back. "Please be patient, we are having delays". I asked for a refund to which they replied "Please be patient, you should expect your crate some time during October". They have now had the cheek to try and take another payment from my account for the next box! I ordered the 'one box' subscription, assuming it was a 'one box' subscription. I was wrong. They just keep charging you and once it says that your payment was declined, the button to cancel your account disappears! I will not be ordering anything from them again and I really hope I eventually get my loot crate OR a refund. I was really excited about this Harry Potter loot crate too!”

Helpful Report

Posted 6 years ago

“I ordered the August Loot gaming crate most recently. I did not receive the loot crate at all so I emailed the company and was told there was an email that went out that I did not get that said there was a delay till mid september which came along and I had to email again about the loot crate. they said to wait another week. finally the week ended and at the last moment i got an email with a tracking number, then another. and over the next few days i got 8 in total for the same tracking number. the package finally arrived with a paper saying that one of the items was delayed and will be shipped out separately. but no idea when that will happen. This is the second loot crate i have ordered and the other one was also late. though not nearly as delayed as this one and it did have everything it should. My wife had ordered a few loot crates herself and only one had been shipped on time. with the delays in shipping and missing items and lack of emails I have to give this company a 1 star only because i can't give 0. This is absolutely terrible and will never order another loot crate. I hope other people read these reviews and also stay away from them. it's not worth the effort.”

Helpful Report

Posted 6 years ago

“I posted a 1 Star review for this horrible company and it didn’t post. So I decided to just keep posting it till they did. Or till my battery died. Dont buy from them! I purchased 3 items from them on September 10th and I’m still waiting for them to ship my items. It’s now October 4th They haven’t contacted me once about my items being delayed and after I spoke with them multiple times they finally told me they were lost and they would get right on it ASAP and they’d ship in the next 2-3 weeks. This company is terrible. Don’t buy from them and they’re fake reviews. Go to google and look them up all you see is terrible terrible reviews not doctored. Don’t buy from them, don’t support them, don’t expect them to actually give you the products you paid for. Cause they won’t.”

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Posted 6 years ago

“DO NOT USE LOOT CRATE. THEY WILL ILLEGALLY CONTINUE TO CHARGE YOU. I purchased 2 individual "crates" as a gift for my nephew. I definitely did not sign up for a plan or recurring crates. Just discovered over $200 in charges to my credit card from them that should not exist. I now have my bank disputing the charges and investigating them for fraud. No response yet from Loot Crate. As with most corrupt companies like this, they do not have a customer service phone number. You have to contact them via their website.”

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Posted 6 years ago

“Consistently late crates with no communication, no offer of a % off, or a code. Terrible service.”

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Posted 6 years ago

“I ordered a gift for my son at the beginning of the month and was told it would be delivered between the 20th and 30th. Perfect. I never had any feedback about delays happening or any issues going on and when I reached out was told it would now be mid month the following month and they could not give me a refund or anything.”

Helpful Report

Posted 6 years ago

Loot Crate is rated 2.1 based on 882 reviews