"Dear \u201cLove Holidays Team\u201d\r\n\r\nBooking Reference: LOV10553525U \u2028\r\nTravel Dates: 13Apr-19Apr\r\n\r\n\u2028Hotel Name: Evita Blue, Ioannou 55, Xilokastro, Peloponnese, GR, 20400\r\n\r\nI am writing to raise a formal complaint regarding the all-inclusive package holiday I booked through Love Holidays, which has turned out to be entirely misrepresented and falls significantly short of the advertised standards.\r\n\r\nUpon arrival, it became immediately apparent that the hotel does not meet the promised 4-star standard. The following issues constitute a serious breach of contract under the Consumer Rights Act 2015 and the Package Travel and Linked Travel Arrangements Regulations 2018:\r\n\r\nMisrepresentation of Hotel Standard\r\n\r\n\u2028The hotel is advertised as a 4-star establishment. In reality, the condition and service fall drastically short. The rooms are extremely small and the shower facilities are inadequate \u2014 I can barely fit inside them.\r\n\r\nInadequate Staffing and Service\r\n\r\n\u2028There is only one staff member managing the entire hotel, including reception, bar, kitchen, and housekeeping. This is entirely unacceptable and unsafe, especially for a family with children.\r\n\r\nLack of Facilities and Amenities\r\n\r\nThere is no buffet or selection of food as expected from an all-inclusive package.\r\n\r\nThere are no entertainment options or evening activities, which are key elements in such packages.\r\n\r\nThe hotel is empty, with only one other guest present, adding to a sense of isolation and concern for our safety.\r\n\r\n\u2028The hotel provides no parking facilities despite this being a reasonable expectation for a 4-star hotel. I have been forced to park on the roadside, risking fines or damage to the rental car.\r\n\r\n\u2028My family, including my wife and three daughters, feel highly uncomfortable, vulnerable, and misled by the accommodation provided. The atmosphere is so unpleasant that it feels more like a punishment than a holiday.\r\n\r\nI have already attempted to resolve this matter through your online support and chat agents but have received no meaningful assistance.\r\n\r\nI am therefore formally requesting the following:\r\n\r\nAn immediate change of accommodation to a hotel that truly meets the 4-star standard, with appropriate all-inclusive services and entertainment, OR\r\nFull compensation for the misleading and distressing experience, including potential costs incurred for relocating to a suitable hotel ourselves.\r\n\r\nShould I not receive a satisfactory resolution within 14 days, I will be forced to escalate this complaint to relevant third-party bodies,and consider pursuing legal action for breach of contract and misrepresentation.\r\n\r\nPlease acknowledge receipt of this complaint and respond urgently with a resolution.\r\n\r\nYours faithfully,\r\n\r\nAnil\r\n\r\n(This is live complaint along with the email to them)\r\n\r\nSecond email:\r\n\r\nWe are writing to express our extreme dissatisfaction with our current all-inclusive holiday booking for six nights, for which we paid \u00a32500. We arrived on 13 April and have already experienced two days of unacceptable conditions.\r\n\r\nThe reality of our experience is far from the all-inclusive package we booked and paid for. We are facing a complete lack of advertised amenities, including the absence of buffet breakfast, lunch, and dinner, no entertainment, and limited food options that are consistently subpar (e.g., potato fries, undercooked microwaved chicken, basic salads). Furthermore, basic necessities such as juice, fruits, ice cream for our children, desserts, snacks, and even the ability to make a hot beverage are unavailable. The provided facilities are not functioning as expected.\r\n\r\nWe understand the staff are doing their best under difficult circumstances, but the current situation is significantly impacting our family, including our three daughters. We feel increasingly intimidated, unsafe, and deeply unhappy with the conditions we have encountered.\r\n\r\nGiven the vast discrepancy between what was promised and the current reality, we urgently request an immediate change of accommodation to a hotel that can provide the all-inclusive experience we booked and paid for. Our priority is to ensure the safety and well-being of our family and salvage the remaining days of our holiday to create positive memories for our children.\r\n\r\nWe have attached photographic evidence to further illustrate the unacceptable conditions. We look forward to your prompt action and a resolution that rectifies this distressing situation. Please advise on the next steps for an immediate hotel transfer.\r\n\r\n(No reply and they don\u2019t pick up the call!!!)"
"Dear \u201cLove Holidays Team\u201d\r\n\r\nBooking Reference: LOV10553525U \u2028\r\nTravel Dates: 13Apr-19Apr\r\n\r\n\u2028Hotel Name: Evita Blue, Ioannou 55, Xilokastro, Peloponnese, GR, 20400\r\n\r\nI am writing to raise a formal complaint regarding the all-inclusive package holiday I booked through Love Holidays, which has turned out to be entirely misrepresented and falls significantly short of the advertised standards.\r\n\r\nUpon arrival, it became immediately apparent that the hotel does not meet the promised 4-star standard. The following issues constitute a serious breach of contract under the Consumer Rights Act 2015 and the Package Travel and Linked Travel Arrangements Regulations 2018:\r\n\r\nMisrepresentation of Hotel Standard\r\n\r\n\u2028The hotel is advertised as a 4-star establishment. In reality, the condition and service fall drastically short. The rooms are extremely small and the shower facilities are inadequate \u2014 I can barely fit inside them.\r\n\r\nInadequate Staffing and Service\r\n\r\n\u2028There is only one staff member managing the entire hotel, including reception, bar, kitchen, and housekeeping. This is entirely unacceptable and unsafe, especially for a family with children.\r\n\r\nLack of Facilities and Amenities\r\n\r\nThere is no buffet or selection of food as expected from an all-inclusive package.\r\n\r\nThere are no entertainment options or evening activities, which are key elements in such packages.\r\n\r\nThe hotel is empty, with only one other guest present, adding to a sense of isolation and concern for our safety.\r\n\r\n\u2028The hotel provides no parking facilities despite this being a reasonable expectation for a 4-star hotel. I have been forced to park on the roadside, risking fines or damage to the rental car.\r\n\r\n\u2028My family, including my wife and three daughters, feel highly uncomfortable, vulnerable, and misled by the accommodation provided. The atmosphere is so unpleasant that it feels more like a punishment than a holiday.\r\n\r\nI have already attempted to resolve this matter through your online support and chat agents but have received no meaningful assistance.\r\n\r\nI am therefore formally requesting the following:\r\n\r\nAn immediate change of accommodation to a hotel that truly meets the 4-star standard, with appropriate all-inclusive services and entertainment, OR\r\nFull compensation for the misleading and distressing experience, including potential costs incurred for relocating to a suitable hotel ourselves.\r\n\r\nShould I not receive a satisfactory resolution within 14 days, I will be forced to escalate this complaint to relevant third-party bodies,and consider pursuing legal action for breach of contract and misrepresentation.\r\n\r\nPlease acknowledge receipt of this complaint and respond urgently with a resolution.\r\n\r\nYours faithfully,\r\n\r\nAnil\r\n\r\n(This is live complaint along with the email to them)\r\n\r\nSecond email:\r\n\r\nWe are writing to express our extreme dissatisfaction with our current all-inclusive holiday booking for six nights, for which we paid \u00a32500. We arrived on 13 April and have already experienced two days of unacceptable conditions.\r\n\r\nThe reality of our experience is far from the all-inclusive package we booked and paid for. We are facing a complete lack of advertised amenities, including the absence of buffet breakfast, lunch, and dinner, no entertainment, and limited food options that are consistently subpar (e.g., potato fries, undercooked microwaved chicken, basic salads). Furthermore, basic necessities such as juice, fruits, ice cream for our children, desserts, snacks, and even the ability to make a hot beverage are unavailable. The provided facilities are not functioning as expected.\r\n\r\nWe understand the staff are doing their best under difficult circumstances, but the current situation is significantly impacting our family, including our three daughters. We feel increasingly intimidated, unsafe, and deeply unhappy with the conditions we have encountered.\r\n\r\nGiven the vast discrepancy between what was promised and the current reality, we urgently request an immediate change of accommodation to a hotel that can provide the all-inclusive experience we booked and paid for. Our priority is to ensure the safety and well-being of our family and salvage the remaining days of our holiday to create positive memories for our children.\r\n\r\nWe have attached photographic evidence to further illustrate the unacceptable conditions. We look forward to your prompt action and a resolution that rectifies this distressing situation. Please advise on the next steps for an immediate hotel transfer.\r\n\r\n(No reply and they don\u2019t pick up the call!!!)"
