“Great service and good prices. Goods arrived within 48 hours of ordering. Kept me well informed of delivery progress including a one hour time slot. Taps not fitted yet but they look great and just as I imagined. Overall a great experience I would definitely recommend and will use again”
“ordered a back to wall WC but when it arrived it was completely smashed. Contacted Matalan direct immediately and was phoned back by Sophie who sorted it all out and I got a replacement as soon as it could be delivered. I think when dealing with a company on the internet, its the ability to sort out a problem that shows how good they are. I can recommend Matalan Direct”
“Ordered and delivered within 3 working days - excellent service - more expensive than other online suppliers nut certainly more efficient and reliable.”
“I recently placed an order on line, replacing everything in my bathroom, all via the website, I made the most of the offers while the sale was on, website very easy to use, if I had any further questions I was able to email them and had a very quick response to my questions, after placing the order all my products were delivered within 48 hrs, I was fully satisfied with everything and all products were of a very high standard, no problems what so ever.”
“I needed some advice before making my selection, it was great to get a knowledgeable person on the phone who took great trouble to guide me through the options and help me choose the best option for my situation, many thanks.”
“Great service, web-site easy to use and finding the item we needed was straightforward. Delivery date was quick and item arrived on time. Would highly recommend.”
“Was very happy with my purchase and also the delivery duration of 48hrs from ordering. The purchase was also delivered on time withing the time-frame provided. The purchase price was the lowest among many of the so called big companies. Thank you.”
“Very good web site, easy to order, arrives extremely well packed and in a matter of days. Very pleased with quality, give them 5 stars and would definitely recommend them, very impressed.”
“After reading reviews of several on-line bathroom retailers and checking out their offices on google maps, I decided to give Matalan a call. The telephone was answered promptly and courteously, my queries regarding payment, delivery and returns were answered in a very reassuring manner. Particularly the point about not taking details over the phone by person to ensure that my payment details were protected within the payment system. My tap arrived next day, well-packaged, of excellent quality and at a competitive price. All in all, just what you want and hope from any retailer.”
“Having found the website by accident I am always wary about with whom I am dealing with. I filled in the web order which was a bit awkward and I had a querie, noticed a telephone number at the top of the page and rang to discuss my queries. Well, it could not have been better the help offered was exceptional and not usually found in modern day computer shopping. My queries were sorted and the order placed. The whole bathroom was received as promised the next day with only one querie of a missing tap, which evidently was not offered in the bundle, Matalan direct ( sophie) quickly dealt with it and the tap arrived the following day,
I cannot emphasise enough how good and professional this company and the staff are, and would highly recommend them.”
