Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,878 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,878 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 23rd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service ,speedy delivery,item was perfect just what I needed .thankyou'”

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Posted 10 years ago

“Very quick delivery and excellent quality product.”

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Posted 10 years ago

“ordered a back to wall WC but when it arrived it was completely smashed. Contacted Matalan direct immediately and was phoned back by Sophie who sorted it all out and I got a replacement as soon as it could be delivered. I think when dealing with a company on the internet, its the ability to sort out a problem that shows how good they are. I can recommend Matalan Direct”

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Posted 10 years ago

“Ordered and delivered within 3 working days - excellent service - more expensive than other online suppliers nut certainly more efficient and reliable.”

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Posted 10 years ago

“I recently placed an order on line, replacing everything in my bathroom, all via the website, I made the most of the offers while the sale was on, website very easy to use, if I had any further questions I was able to email them and had a very quick response to my questions, after placing the order all my products were delivered within 48 hrs, I was fully satisfied with everything and all products were of a very high standard, no problems what so ever.”

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Posted 10 years ago

“I needed some advice before making my selection, it was great to get a knowledgeable person on the phone who took great trouble to guide me through the options and help me choose the best option for my situation, many thanks.”

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Posted 10 years ago

“Great service, web-site easy to use and finding the item we needed was straightforward. Delivery date was quick and item arrived on time. Would highly recommend.”

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Posted 10 years ago

“High quality bathroom suite, taps and accessories! customer service excellent too as they know what they are talking about! Would use again”

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Posted 10 years ago

“Was very happy with my purchase and also the delivery duration of 48hrs from ordering. The purchase was also delivered on time withing the time-frame provided. The purchase price was the lowest among many of the so called big companies. Thank you.”

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Posted 10 years ago

“GOOD RANGE, BEST PRICES, QUICK DELIVERY”

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Posted 10 years ago

“Very good web site, easy to order, arrives extremely well packed and in a matter of days. Very pleased with quality, give them 5 stars and would definitely recommend them, very impressed.”

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Posted 10 years ago

“Excellent service and products with great delivery”

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Posted 10 years ago

“Excellent quality and speedy delivery”

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Posted 10 years ago

“Fantastic products and customer service was excellent. Would not hesitate to recommend them.”

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Posted 10 years ago

“After reading reviews of several on-line bathroom retailers and checking out their offices on google maps, I decided to give Matalan a call. The telephone was answered promptly and courteously, my queries regarding payment, delivery and returns were answered in a very reassuring manner. Particularly the point about not taking details over the phone by person to ensure that my payment details were protected within the payment system. My tap arrived next day, well-packaged, of excellent quality and at a competitive price. All in all, just what you want and hope from any retailer.”

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Posted 10 years ago

“Fantastic service with prompt delivery a very enjoyable shopping experience all round!”

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Posted 10 years ago

“Having found the website by accident I am always wary about with whom I am dealing with. I filled in the web order which was a bit awkward and I had a querie, noticed a telephone number at the top of the page and rang to discuss my queries. Well, it could not have been better the help offered was exceptional and not usually found in modern day computer shopping. My queries were sorted and the order placed. The whole bathroom was received as promised the next day with only one querie of a missing tap, which evidently was not offered in the bundle, Matalan direct ( sophie) quickly dealt with it and the tap arrived the following day, I cannot emphasise enough how good and professional this company and the staff are, and would highly recommend them.”

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Posted 10 years ago

“Excellent service, goods arrived well packed, kept well informed of delivery date and time, top marks.”

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Posted 10 years ago

“We Searched! We found Matalan Direct on-line! We ordered! It arrived! We're delighted with the prompt service and the products!”

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Posted 10 years ago

“Excellent price and super swift delivery on my oil heated towel rail. Would not hesitate to recommend you!”

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Posted 10 years ago

Matalan is rated 3.6 based on 1,878 reviews