Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communications, prompt delivery, keen pricing a good experience all round”

Helpful Report

Posted 10 years ago

“the shower head which I purchase was perfect for our needs, the quality and finish was exceptional for the price and delivery was very prompt. I would recommend Matalan direct to anyone”

Helpful Report

Posted 10 years ago

“Very easy ordering and quick delivery”

Helpful Report

Posted 10 years ago

“It is always satisfying to feel that you have rec'd quality goods at very competetive prices, and to get them in good time and in sound packaging gives one a feeling of complete satisfaction, I would certainly recommend.”

Helpful Report

Posted 10 years ago

“Good service, quality products”

Helpful Report

Posted 10 years ago

“Very quick service - ordered one day, delivered the next. Would definitely use them again.”

Helpful Report

Posted 10 years ago

“Item arrived on time and is working fine. Would use your firm again' Regards. Gerald Garner.”

Helpful Report

Posted 10 years ago

“easy to order ,excellent delivery,just like they say on there web site”

Helpful Report

Posted 10 years ago

“Great company to deal with. Order arrived in very good time, after good communication regarding despatch and delivery. Items were very good quality and easy to assemble and fit. Extremely good value. I would highly recommend Matalan Direct”

Helpful Report

Posted 10 years ago

“Amazing - five stars are not enough. We read a load of reviews and worried about whether we were doing the right thing. Price was great, online system good, delivered on time. Hassle free. This has to be one of the best online companies that we have used! The taps and chrome waste will look great in our refurbished bathroom.”

Helpful Report

Posted 10 years ago

“I think that you can really tell the true integrity of a company by how they deal with problems when they crop-up and I can say without hesitation that Matalan Direct have gone above and beyond to make sure that I was completely happy in the end. Their customer service is second to none and Sophie is exceptionally dedicated and probably the most conscientious person that I have ever come across in any company that I have ever dealt with.”

Helpful Report

Posted 10 years ago

“Easy to use website. Prompt and efficient service. Good regular information about progress of order. Excellent quality product, well packaged. Couldn't fault anything!”

Helpful Report

Posted 10 years ago

“Prompt and efficient notification of delivery, three days max. Wonderfully packaged. Free standing cabinet , gloss finish, slim and aesthetically pleasing. Looks brill in my new bathroom. This is a great company and I highly recommend it.”

Helpful Report

Posted 10 years ago

“The taps are of a high quality and wer advertised at a competitive price. It was imperitive that I received the goods ASAP due to my customers having no bathing facility and Matalan responded splendidly. The tracking information and subsequent emails informing me of the ETA was very impressive and accurate. Well done. I will be sourcing other goods from Matalan in the future. G Jones Sub Contractor.”

Helpful Report

Posted 10 years ago

“Excellent products at great prices. Also, very helpful friendly advice with a telephone enquiry.”

Helpful Report

Posted 10 years ago

“A prompt and efficient service. Online ordering service very user-friendly. A great range of products to suit all requirements and all budgets. I will definitely use and recommend Matalan Direct in the future”

Helpful Report

Posted 10 years ago

“I telephoned the enquiry line to clarify details of an item that was on the web site and - unlike many online companies - I got a very quick and well informed response. I ordered the item (towel radiator valves) and they arrived promptly and I am very satisfied with quality and price. I shall definitely use Matalan again.”

Helpful Report

Posted 10 years ago

“Delivery was very quick. Item's (Back to Wall Unit) packaging was excellent. A lot better than some other plumbing merchants (Vic P ). Can recommend. Thanks *****”

Helpful Report

Posted 10 years ago

“I discovered Matalan Direct after being let down on delivery times and poor customer service by one of its leading competitors, I had to cancel that order and googled around for alternatives and found Matalan Direct, I must admit I overlooked them initially as their branding looked like they'd be too pricey for me but I am now sooooo glad I took another look as I got exactly what I wanted, cheaper and with a fast standard delivery and superb customer service. I would not hesitate to use them again and will be recommending to all I know. Thanks!”

Helpful Report

Posted 10 years ago

“Very pleased with the service I received”

Helpful Report

Posted 10 years ago

Matalan is rated 3.6 based on 1,877 reviews