Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vast amount of products,the cheapest I found on-line therefore was a bit concerned about the quality when the shower column arrived I must say I had no complaints it was better than others that was double the price,and it was delivered when they said it would be which was"a big plus in there favour".One of the main reasons I ordered from Matalan direct was the amount of information they had on the product,my Plummer had everything he needed,"will be back for more".I hope this helps other people to make an informed decision as I know what a nightmare it can be with some company's. Mrs Marsh”

Helpful Report

Posted 10 years ago

“I was not sure about ordering bathroom fittings on line but having had quote from a local supplier decided to try Matalan out I was not disappointed excellent products at very low prices, well done Matalan.”

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Posted 10 years ago

“They made sure they let me know what time and date the item was arriving and it was very well packaged very happy would use again without thinking”

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Posted 10 years ago

“A very quality sink I was very impressed Thx for your service the delivery came very quick much appreciated Thx .”

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Posted 10 years ago

“purchased a shower door and new bath panel both were delivered very quickly. Very pleased with products and service”

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Posted 10 years ago

“Good website, excellent product with a 10year guarantee!!! Good service all round.”

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Posted 10 years ago

“good product and price quic withk delivery”

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Posted 10 years ago

“Excellent service & fast delivery, I have recommended Matalan Direct to friends”

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Posted 10 years ago

“Outstanding Service, delivery Countdown and product. Definately use again.”

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Posted 10 years ago

“david was very very good dealing with this problem and he sorted it out with no bother thank you the part was then delivered on time as stated by him thankyou”

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Posted 10 years ago

“Excellent service, excellent product, excellent price.”

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Posted 10 years ago

“The product and service from Matalan Direct was faultless. A no-nonsense website, with easy to follow instructions and good suggestions to accompany my initial purchase. Product turned up when it was due, which is good 'cos the plumber was booked in! A happy customer and I'll return when I need more bathroom or kitchen items at good prices.”

Helpful Report

Posted 10 years ago

“QUALITY WAS EXCELLENT, SERVICE WAS ALSO EXCELLENT. DELIVERIES WERE EXACTLY AS QUOTED ON WEBSITE AS WAS THE DESCRIPTION OF CABINETS. WOULD NOT HESITATE TO PASS YOUR NAME ONTO FRIENDS.”

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Posted 10 years ago

“When I needed a cistern in a hurry, my plumber recommended this website. I quickly found the product I needed and it was delivered promptly. The product was just what I needed and the price was very competitive.”

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Posted 10 years ago

“Couldn't be happier with the prices & service - thankyou :)”

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Posted 10 years ago

“Ordered bathroom cupboard which arrived in two days as stated.Immensley pleased with the quality of the wood,finish,fittings,and style.Would most certainly deal with this company again and the staff were very friendly and helpful.”

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Posted 10 years ago

“Prompt and efficient service. Answered any telephone/ email queries quickly. Order arrive to N.Ireland as promised although the driver didn't let me know he was coming. Would use again as one item was out of stock and they are to contact me when it is available again. John mcgowan , 11/03/2015”

Helpful Report

Posted 10 years ago

“I was very pleased with the things which I brought from you Really made well, and I never had to put them together which were a bonus The draw sets look really nice in my bathroom And they were quick on delivery only 2 days If I need anything else I will buy from your company Joyce”

Helpful Report

Posted 10 years ago

“Excellent service very good products well packaged arrived when I was told they would very pleased with the service”

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Posted 10 years ago

“Excellent service and product just when you think customer service was a thing of the last Matalan direct comes along and restores your faith well done to all of the team”

Helpful Report

Posted 10 years ago

Matalan is rated 3.6 based on 1,877 reviews