Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Small problem with the order which was very quickly sorted out by customer services who promised an expedited delivery.”

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Posted 10 years ago

“The Customer service has been second to none. Such helpful staff. Thank you”

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Posted 10 years ago

“I had a few important but minor queries regarding my order. At all times the staff at Matalan direct who I dealt with (Sophie and Jake) were very concerned and keen to resolve them. In one case getting the manufacturer of a vanity unit to call me to advise on a drawer removal problem - it was resolved in 2 minutes of the call. I received a follow up call from Matalan to ensure my queries were resolved. The initial delivery was next day and the quality of the goods excellent. Unreservedly endorse them, a fabulous experience compared with many others.”

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Posted 10 years ago

“product as expected prompt delivery good transaction”

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Posted 10 years ago

“Good customer service, competitive prices”

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Posted 10 years ago

“good quick delivery and efficient!”

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Posted 10 years ago

“Excellent service..delivery very prompt..products good quality with great prices..”

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Posted 10 years ago

“Excellent I time scale delivery and product excellent”

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Posted 10 years ago

“Quick delivery Well packaged Very happy”

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Posted 10 years ago

“The service was first class . Hope to do business with u in the future ,that's certainly more than I can say for one of you. Competitors , it's like dealing with the Mafia. Thanks again cyril,”

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Posted 10 years ago

“Fast delivery and extremely helpful staff. Thank you.”

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Posted 10 years ago

“very impressed with the service from point of order upto follow up and delivery - too good”

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Posted 10 years ago

“Good quality product and good service”

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Posted 10 years ago

“Excellent price for quality products and super fast delivery”

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Posted 10 years ago

“Very please with my cabinet looks great in my bathroom,excellent price too. The delivery was on time . will recommend Matalan to my friends every time.Dee Holdsworth.”

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Posted 10 years ago

“Ordered two shower baskets (shampoo/shower gel holders) they were delivered very quickly & the products were first class....far better than the equivalent in Homebase/B & Q”

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Posted 10 years ago

“We ordered the Chrome corner shelving. Arrived bang on time and with constant accurate updates. The quality is excellent. I will definately use this company again and will recommend to others!”

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Posted 10 years ago

“Great service and fast delivery and helpful backup”

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Posted 10 years ago

“This is our first purchase from Matalan Direct and we have been very impressed with the quick, efficient service plus excellent quality products. We'll definately be coming back!”

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Posted 10 years ago

“excellent product very good value for money,service second to none.everything was top class . mike durkin.”

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Posted 10 years ago

Matalan is rated 3.6 based on 1,877 reviews