Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,878 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,878 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 23rd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service , good price , delivered when they said they would.”

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Posted 10 years ago

“I was pleasantly surprised with how quick the cabinet i order had arrived with me. But even more so was how well packed it was. Thank for an excellent service and i will recommend and definitely use you again to supply materials for one of my projects. H D J Edinburgh”

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Posted 10 years ago

“Quick, efficient, product is good and as described - would definitely use again.”

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Posted 10 years ago

“Quick, efficient, product is good and as described - would definitely use again.”

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Posted 10 years ago

“Good service and good prices”

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Posted 10 years ago

“Very pleased with quality and delivery of products. Have placed a couple of orders now and would recommend Matalan Direct as an efficient and professional company to deal with.”

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Posted 10 years ago

“So far, fast and efficient service online and speedy delivery.”

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Posted 10 years ago

“Item arrived promptly, as described.”

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Posted 10 years ago

“Exellent delivery service quality of taps look good although i have not fitted them yet will fit in the next coulpe of weeks getting bathroom ready.”

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Posted 10 years ago

“Quality product delivered on time.”

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Posted 10 years ago

“Ordered a shower corner caddy and it came very promptly and is a good quality product at a good price. I am pleased with overall service”

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Posted 10 years ago

“Well described product at a good price and very quick delivery. Excellent service!”

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Posted 10 years ago

“Excellent product. As described and in perfect condition.”

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Posted 10 years ago

“Goods arrived on time, pleasant to deal with and no problems with goods once received”

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Posted 10 years ago

“My soft close toilet seat was delivered well within the time promised and was easy to fix and works well.”

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Posted 10 years ago

“Excellent products, you receive exactly what is advertised. Great web site pictures, and measurements. Delivery service excellent. We saved £350 compared to our original quote. Web site very trustworthy amazing.”

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Posted 10 years ago

“well packaged and prompt delivery, item as described, have not fitted shower yet but it looks good.”

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Posted 10 years ago

“Great promt service Thank you”

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Posted 10 years ago

“Very friendly service.”

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Posted 10 years ago

“Great service and good prices. Goods arrived within 48 hours of ordering. Kept me well informed of delivery progress including a one hour time slot. Taps not fitted yet but they look great and just as I imagined. Overall a great experience I would definitely recommend and will use again”

Helpful Report

Posted 10 years ago

Matalan is rated 3.6 based on 1,878 reviews