Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi all Easy to navigate web site ordered all my new bathroom parts at a fantastic price. Delivery super fast very impressed with service. Will be ordering my sons bathroom from here. Thanks Matalan Regards Chris”

Helpful Report

Posted 10 years ago

“Excellent service great value looks great in my bathroom”

Helpful Report

Posted 10 years ago

“Good products, good prices and fast delivery :)”

Helpful Report

Posted 10 years ago

“I placed an order for a 900 pivot shower door and received it a day earlier than stated originally, so great service and the product is quality for less than normal local suppliers. One of the handles was broken, which could not have been seen as it was inside the box and packaged up, however I e mailed Matalan immediately and they are sending a new one out. Overall I am very pleased with Matalan and will be using them again in the future and recommending them to other tradesmen that I know. Dave (DB Enterprises Property Maintenance).”

Helpful Report

Posted 10 years ago

“Excellent !!!”

Helpful Report

Posted 10 years ago

“Having discovered the web site, I found using it very simple. It was easy to find the towel rail which had eluded me on so many other websites and at a price which was acceptable. The ordering and paying process was easy. I was very pleased with the way in which I was kept informed as to the progress of my order, and also how easy it was to arrange a convenient day for delivery. The quality of the rail appears to be very good and I expect many years of service from it.”

Helpful Report

Posted 10 years ago

“Excellent service a very quick delivery”

Helpful Report

Posted 10 years ago

“Excellent service good product at a great price”

Helpful Report

Posted 10 years ago

“Website is easy to navigate. Free delivery on goods over a certain amount which worked well for me. After service was dealt with efficiently and professionally. I am really pleased with Matalan Direct.”

Helpful Report

Posted 10 years ago

“Very pleased with service and also the fact that I was asked where to leave parcel if I was out. Taps installed. Very nice.”

Helpful Report

Posted 10 years ago

“Very good service and communication. competitive price.”

Helpful Report

Posted 10 years ago

“excellent products excellent service I couldn,t be happier my new sink looks great”

Helpful Report

Posted 10 years ago

“Ordered a basin for my customer and service was excellent. Ordering was very easy and was kept informed all the way to delivery. Very impressed and will use again. AST plumbing.”

Helpful Report

Posted 10 years ago

“Products not installed yet but look to be excellent quality and good value for money. Excellent buying experience.”

Helpful Report

Posted 10 years ago

“Very pleased with this toilet seat - it has taken me quite a while to get back to you with a review, because my son has only just fitted it for me. He had a great deal of trouble getting the old seat off, but I will have no trouble with this one - top fitting loo seats every time for me now. Thank you also to David for all his help, brilliant customer service. I hadn't heard of your company before, but I won't forget it now. Many thanks again.”

Helpful Report

Posted 10 years ago

“I am an interior designer. I have used many of the online bathroom suppliers over the years and I have been very impressed with the range on offer at Matalan and the quality.”

Helpful Report

Posted 10 years ago

“I purchased all my bathroom products from Matalan direct and I was very pleased with the service and the products. Jake was very helpful and very patient with all my enquiries and i will be using this company again... Thank you.”

Helpful Report

Posted 10 years ago

“Good range of products, not enormous, but enough. Easy ordering process, prompt delivery at the time stated. Thank you!”

Helpful Report

Posted 10 years ago

“Highly delighted with our bathroom cabinet, quality is first class. Would use Matalan direct again.”

Helpful Report

Posted 10 years ago

“Good service prompt delivery, good value product”

Helpful Report

Posted 10 years ago

Matalan is rated 3.6 based on 1,877 reviews