Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,879 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,879 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great web site and great service”

Helpful Report

Posted 10 years ago

“My fabulous radiator arrived very quickly and I love it. I love that it is not a boring run of the mill radiator, it looks gorgeous in my bathroom. It is exactly what the website said it was. Will use Matalan again when we do the ensuite.”

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Posted 10 years ago

“i looked for ages for a tap with a height of yours at a price of yours and a quality of yours. great looking product , looks well made . great delivery service well packaged and no damage very happy”

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Posted 10 years ago

“Have yet to have the items installed BUT was given great customer service, they certainly know their business. Lovely range of products to suit all tastes and excellent value for money. Have already recommended them to guys in the office looking to update their bathrooms!!!”

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Posted 10 years ago

“Great service excellent product for the price”

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Posted 10 years ago

“Great products quick delivery Of all goods”

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Posted 10 years ago

“Just moved into my new place and needed to kit out my bathroom. Had a few questions about how the Essentials Ambrose Sink was installed and got an informative and prompt reply. The process of taking my order to checkout and paying for it was very smooth and painless! My order came on time and I was even contacted by the delivery man on when he was to arrive. I have already recommended Matalan to friends and will be shopping with them again once I get round to refitting my En Suite.”

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Posted 10 years ago

“Excellent products, very competitive pricing and delivery spot on! Look here before you look anywhere else!”

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Posted 10 years ago

“Initially found the site through Google shopping as they were the cheapest on a pedestal sink I'd previously researched. However, browsed the site and was impressed with their range of taps and accessories so added couple of other items to the order. Placed the order on a Tuesday afternoon and it arrived at my door on the Thursday lunchtime, so can't complain with the service.”

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Posted 10 years ago

“I was very impressed by your sales department; the value of the goods and the efficient delivery. Regards, Frank Weaver”

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Posted 10 years ago

“Ordered a range of products on a Tuesday evening - electric shower, waterfall tap and mirror bathroom cabinet and all arrived on the Thursday afternoon, so couldn't have asked for a quicker turnaround.”

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Posted 10 years ago

“The delivery man couldn't find my house, but called me for directions and delivered on time. Products were really well-packaged and arrived in immaculate condition.”

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Posted 10 years ago

“Hadn't heard of Matalan before, but found they stocked everything I needed for my new cloakroom at good prices. Ordered on Tuesday, products arrived on the Thursday. Can't fault the service or products.”

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Posted 10 years ago

“Certainly value for money and although my delivery driver turned up at the wrong address he called my mobile and found us thirty minutes later. Will definitely use them again.”

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Posted 10 years ago

“First class delivery time, packaging excellent, product superb.”

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Posted 10 years ago

“Great service. Thank yo”

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Posted 10 years ago

“Easy to use site, with a good wide range of products. Everything delivered within 4 days and in perfect condition when they arrived. Thanks!”

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Posted 10 years ago

“Excellent from start to finish that's all I can say thanks”

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Posted 10 years ago

Matalan is rated 3.6 based on 1,879 reviews