Matalan Reviews

Name: Matalan
Rating: 3.57

3.6 Rating 1,900 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some gym clothes from their website on the 27th for next day collect from their store in Stockport. Got an email on the morning of the 28th to say that my package was on the way to the store and i should recieve and email and text when it arrives. So on the 30th I was getting worried. Got in touch with CS online and they apologized for it being delayed then offered me a £5 gift voucher, also may i add that they only offered me my postage charge after i demanded it back. I asked the lady 3 times where it is and she said she wasn't allowed to tell me. I can only get my refund on the postage once I pick the parcel up. it is now the 3rd of July and they still haven't got back to me. I asked a few of my collegues at work if they have had a similar problem and all of them said they had, whether it be waiting for 2 weeks for something that was ment to be next day or just damaged beyond use. Matalan don't have a clue when it comes to online purchasers, they have no intention to deliver parcels next day, they just want your money and when you want it back they have you going through loops. Matalan should sort this out because it will ruin the company in the long run. All you have to do is come on here just to see the tremendous amount of angry customers. If people are having to come on here and give you bad reviews then your Customer Service department obviously needs sorting out. And if you are reading this Matalan, WHERE IS MY BLOODY PACKAGE?!!!”

Helpful Report

Posted 8 years ago

“urgent order on next delivery didn't arrive so we called Matalan who assured us 100% that the delivery would be with us by 8pm. It never came, with no notification from the delivery company. As a result, we had six guests without bedding. Useless and appalling - don;t use them”

Helpful Report

Posted 8 years ago

“Very dissapoited with after care from yourselves.After numerous emails to you have not sorted my problem.I am personally out of by £13.96 to travel 20 miles & get a bolt to assemble a grace chair I purchased from you.Will not be buying from in the future.”

Helpful Report

Posted 9 years ago

“ordered a double bed named day delivery, desposed of the bed i had ,as i had no choice, as dont have a spare bedroom, the bed was delivered this morning , 2 parts of the bases are broken very shoddily made , drawers in both parts of the base's are broken only one drawer is operable other 3 drawers broken , telephoned matalan direct after waiting 35 minutes i was told to take pictures of the faults have e-mailed them 4hrs later had no reply yet , requested a full refund i now have no bed and im disabled and suffer heart problems.”

Helpful Report

Posted 9 years ago

“I ordered a rug, that was a totally different colour in real life to the colour depicted online, then was charged to return it. I had to chase Matalan for the refund. I would never shop with Matalan Direct again”

Helpful Report

Posted 9 years ago

“Horrific service bad telephone service no communication wait 45 mins on phone then they hang up on you”

Helpful Report

Posted 9 years ago

“Firstly this is the second email asking for review from Matalan Direct. interestingly the first one doesn't appear anywhere. I ordered two pairs of Curtains ,when they arrived I opened them to hang one pair was different to the other and one curtain was 2.5 inches longer than the other. I emailed M D customer service and explained saying I did not want to be charged £9 return fee for something that was not fit for purpose. 2 days later I get an email from 'Gavin' saying could I take some picture of the issue with the curtains for their technical team to look at. This I duly did unwrapping and hanging them again. I sent several clear picture of the problems. I then get another email from 'Gavin' saying that the technical team would like to have a closer look and review the curtains in person after they have been returned and a courier will be with me the following day. Like many other customer complaints on here I stayed in waiting all day and no one came and no one emailed ,texted or called me to let me know what was happening. At 7.30 that evening I get an e mail from M D saying We are sorry you were not there for us to collect your parcel we left a calling card through your door. Needless to say I was a bit miffed at this and left M D a review similar to this which does not appear anywhere. So M D now have my items and my money and as yet nearly 2 weeks later I have not heard another word from them! I have been made to feel like a lying cheat for trying to return an unsuitable product and I bet when I do get a refund it will be minus the £9 return charge.Seriously folks DO NOT USE THIS COMPANY.And Matalan Direct, shame on you and your terrible customer service.May I suggest you actually read your reviews.”

Helpful Report

Posted 9 years ago

“Chair broke. Customer service being painful.”

Matalan 1 star review on 27th March 2017

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Posted 9 years ago

“This has got to have the worst customer service team placed an order for next day delivery and did not receive it have waited over a week and been told they can't help me replace my order I have to reorder it at my cost again and wait while they make a decision what they are going to do would not recommend this company service is terrible even a manager can't help from one disappointed and disgusted ex customer now”

Helpful Report

Posted 9 years ago

“still waiting for refund for table delivery was not arranged as advertised parcelforce did not contact me prior to delivery so of course i was not in and could not accept delivery got delivery to a neighbour next day unfortunately item was damaged when unpacked and i would not build it with big chip out corner called matalan who asked me to unpack again and take photo of damage, done this, arranged pick up after several emails but still not received refund so not willing to give good review as too long a wait to get money back for damaged item supposed to be no quibble returns but taking too long in my opinion”

Helpful Report

Posted 9 years ago

“Parts of the table wrong contacted technical they said the will have to pick up the table as they have no parts to send due to the table being on sale. Still waiting to be contacted to pick the table up gutted”

Helpful Report

Posted 9 years ago

“Delivery was not arranged by phone or text. Delivery was incomplete and one parcel was delivered the next day . Packaging was damaged and therefore the item inside was damaged. The packaging was very inadequate for said item. And the no quibble returns policy seems to be non-existent as when I spoke to customer service I was asked to send photos via a smartphone which I was unable to do. Still waiting for the call back telling me what to do!”

Helpful Report

Posted 9 years ago

“Disgusting service paid for an item in a Matalan store. Arranged delivery date never happened they rang me to say it wasn't being delivered. Second time arranged for delivery they never turned up. So I asked for my money to be refunded back. Would not recommend anyone take out their service.they rang to apologise and offer me vouchers for inconvenience. Guess what never received them. Don't order waste of your time”

Helpful Report

Posted 9 years ago

“I have always found Matalan products very good quality but the curtains I purchased took a long time to deliver, then the quality was shocking!! Very thin, looked washed out, nothing like picture and even though lined you could see through them”

Helpful Report

Posted 9 years ago

“Ordered a parcel online and paid extra for next day delivery. Courier said they left parcel in a secure location of my porch, I don't have a porch and no parcel. Contacted customer services, had to investigate however could not ring me back due to no out going calls, can only corrospond by email. The parcel arrived eventually.. with the original date ordered on label, courier lied about the delivery....I'm still waiting for a reply from Matalan with an explanation and the parcel arrived too late for a present. Still waiting to see if they going to refund for the delivery charge. Wish I read the reviews before ordering from them.”

Helpful Report

Posted 9 years ago

“Ordered a mattress at the beginning of January. Money was taken from my account straightaway. Picked first delivery date available which was in February (4 weeks later). Booked day off work. By the morning of delivery I still had no idea what time it would be arriving. I called Matalan Direct several times during the day and each time I was assured and fobbed of with excuses that my mattress had been dispatched and should still be arriving that day. At 4.30 pm that day I got a call to say label had fallen off and now it couldn't be delivered until the following Monday. I was unable to waste another days holiday from work, so I cancelled and was refunded. I was offered no gesture as an apology for the inconvenience. Would not recommend using Matalan Direct.”

Helpful Report

Posted 9 years ago

“Still waiting for someone to come back with explanation”

Helpful Report

Posted 9 years ago

“Avoid Matalan Direct at all costs... Online charge - they took more money from my card than the total of the goods I bought. Tried to tell them but they refused to acknowledge the error! Late delivery - Delivery turned up TEN DAYS late! Damaged goods - When they eventually turned up, the mirror was smashed and the wardrobe was a different wood than advertised! Worst customer service - Phoned multiple times and was just brushed off by rude staff. They said I could only return items to store or organise a courier at my own cost! Trading standards need to close Matalan Direct down!”

Helpful Report

Posted 9 years ago

“Thinking of visiting Matalan in HAYES... well don't. I am a regular customer there and when I attended on 23rd Jan the car park ticket machines were not working... I went in the store and told the sales assistant and she replied yes we know.. 2 weeks later I get a letter from smart parking informing me I should pay £50 .. what a joke. I told them the machines were not working and spoke to the store who confirmed they were not and still expected to pay... is this for real?”

Helpful Report

Posted 9 years ago

“Really disappointed to find out that when having to return an item (because I felt the colour was not the same as that displayed on the picture) that I had no option but to pay a £9 courier charge for returns. NO option to return to stores which I find ridiculous. All other big stores give you this option and I have NEVER had to pay a fee to return, never mind £9!! It wasn't even a large return but a small package of short curtains for my daughters bedroom. Not impressed at all - so be warned if you're ordering online from Matalan - be really sure about the item you're ordering or face hefty charges.”

Helpful Report

Posted 9 years ago

Hello Carol, Thank you for your email, please accept our apologies regarding any issues concerning your return . We do aim to be as transparent as possible with our collection charges however if the item differs to that represented in the image we will of course give back any collection charges. We hope this hasn't deterred you from shopping with us and we look forward to your custom in future.

Posted 9 years ago

Matalan is rated 3.6 based on 1,900 reviews