Miniature Market Reviews

Name: Miniature Market
Address: 4690 Tradeport Industrial Ct. Suite 900, Hazelwood, Missouri
Rating: 4.86

4.9 Rating 32,857 Reviews

98 %

of reviewers recommend Miniature Market

4.9

Based on 32,857 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Miniature Market:

The one stop shop for every gamer. We have everything from board games, to minis, Magic, and more!

Visit Website

Phone:

877-326-4429

Email:

support@miniaturemarket.com

Miniature Market 4 star review on 8th April 2024

2793

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish this box of Lorcana was closer to MSRP. But it shipped fast and arrived in good condition.”

Helpful Report

Posted 5 months ago

“The phone support for customer service was very difficult to reach. Whenever it was called it said they were too busy too pick up. So I had to wait for a response a week later from an email which was concerning since it was a time sensitive request. However they did ultimately respond and issued a credit on the shipping so it worked out in the end. The process was still rather stressful though and hopefully their response times improves outside of the holidays. I am also still waiting for another order that has not been shipped for about a week. The products appear to be at least be delivered but they have slowed down significantly.”

Helpful Report

Posted 5 months ago

Thank you for leaving a review! We apologize for the slower shipping and customer service response times. We were experiencing a high volume of orders and tickets that caused delays. Steps have been taken to get back on track, and we hope to better meet your expectations in the future.

Posted 4 months ago

“Most of my order was correct, however the ward preceptor i purchased was actually an assault preceptor in the box. I got with parabellum, and they are sending me a replacement. Other than that, great so far!”

Miniature Market 3 star review on 21st November 2023

Helpful Report

Posted 5 months ago

Thanks for leaving a review! If you have trouble contacting Parabellum, you can reach out to our Customer Service at support@miniaturemarket.com or (877) 326-4429 to see if we can send a replacement. Thank you again for shopping with us!

Posted 4 months ago

“This game was just ok. I normally love press your luck dice games, but this didn't do it for me. It felt overly complicated, almost like it was trying too hard. I also didn't care for the fact that a player could be eliminated for the remainder of the game.”

Helpful Report

Posted 5 months ago

“Order took a while to initiate shipping. I got no timely response from customer service UNTIL the items actually shipped. I was about to cancel the order because it took so long and I got no reply from customer service. If you’re okay with a long wait and no feedback it’s okay. Tried email and voicemail for customer service. Neither were useful at all. They May as well not even provide a VM or email, as they do t appear to look at them until it doesn’t matter any more.”

Helpful Report

Posted 5 months ago

Thank you for leaving a review! We apologize for the slow shipping and customer service response times. We were experiencing a high volume of orders and tickets that caused delays. Steps have been taken to get back on track, and we hope to better meet your expectations in the future.

Posted 5 months ago

“Service is hit-or-miss, pricing and selection are nothing special.”

Helpful Report

Posted 5 months ago

Thank you for leaving a review! We apologize that our service did not satisfy your expectations. Our customer service team is working hard to get caught up on a backlog of tickets, which is slowing response times. We are taking steps to avoid this situation in the future, and hope your next experience with us is better.

Posted 5 months ago

“Typical WizKid's prepainted mini. Nothing special, but it's table ready.”

Helpful Report

Posted 5 months ago

“Excellent pricing, but order was very slow to ship with no communication. The box also arrived with the corner damaged.”

Helpful Report

Posted 5 months ago

Thank you for your review! Our warehouse has experienced some delays due to recent sales and releases, so we apologize that it took longer than normal for your order to ship out. We also want our customers to receive their products in the best possible condition. If you haven't already, please contact our customer service team at support@miniaturemarket.com or (877) 326-4429, and they will be happy to advise you on how to proceed. Allow a few days for a response, customer service is working through a backlog of tickets but is on track to getting caught up.

Posted 5 months ago

“The game box arrived dented. It was only one game and still had a big dent. Luckily only the punchboards inside the box were damaged.”

Miniature Market 3 star review on 10th November 2023

Helpful Report

Posted 5 months ago

We're sorry to hear that your item was received damaged. We want our customers to receive their products in the best possible condition. Please contact our customer service team via email at support@miniaturemarket.com or (877) 326-4429, and they will be happy to advise you on how to proceed. Thank you again for shopping with us!

Posted 5 months ago

“Fantastic shipping quality, but very slow. In stock items can cause frustration in lack of availability or significant delays on preorders.”

Helpful Report

Posted 5 months ago

Thanks for leaving a review! We're taking steps to improve our shipping times and hope to better meet your expectations in the future.

Posted 5 months ago

“Not bad for 2 dollars. The biggest issue with it is that it is very loud when the dice fall down.”

Helpful Report

Posted 5 months ago

“Everything was great except I ordered 2 of something when it wasn’t necessary due to how it was described in the page.”

Helpful Report

Posted 5 months ago

Thanks for leaving a review! Could you give a little more information about which listing was confusing and why? We'll try to get it updated.

Posted 5 months ago

“they have only about 70% of what you need. They offer a lot of great deals, but if you already own a portion of an Army list, many times the limited selection means you can't get value for the coupons.”

Helpful Report

Posted 5 months ago

Thank you for leaving a review! I will pass on your feedback to the appropriate team for consideration.

Posted 5 months ago

“Usually great, but it seems like the revered Asmodee 'Customer Service' has purveyed into it's brick and mortar operations. Made a return 2 weeks ago. Havent heard anything. Havent been credited. Not sure whats up. *edit; they rectified the situation.”

Helpful Report

Posted 5 months ago

Thank you for leaving a review. We apologize for the delayed response, the customer service team was working through a backlog of tickets. It looks like a customer service team member has reached out to resolve this issue. We are taking steps to improve response times and hope to better meet your expectations in the future.

Posted 5 months ago

“They always have something good on sale.”

Helpful Report

Posted 5 months ago

Thank you for leaving a review! We're happy to hear you've been enjoying our sales.

Posted 5 months ago

“I love the look of this game. It plays really well once you understand all the instructions, which could have been written way better honestly. It is a heavy thinking game, so best with lower player counts, so as long as that is your jam, then enjoy.”

Helpful Report

Posted 6 months ago

“Once upon a time, Miniature Market was a great place to shop for your favorite board games. They would Price Match competitors. Customer Service was fantastic. All that ended. And for some reason, I keep coming back.”

Helpful Report

Posted 6 months ago

We're sorry to hear we have not met your expectations. Steps are being taken to improve customer service response times. Thank you for your continued support. We hope to make your next purchase with us a better experience.

Posted 5 months ago

“Great selection, good prices. Customer Service leaves me wanting more. The website is not very clear on processing and shipping orders once your hold is released. Lately, when I make inquiries, I don't hear back. It's more like a wait-and-see situations. I've yet to have an order not show up, I just wish communication was better.”

Helpful Report

Posted 6 months ago

Thank you for leaving a review! We are taking steps to improve our Customer Service response times and hope to better meet your expectations in the future. Thank you again for shopping with Miniature Market.

Posted 5 months ago

“Great site and prices, but shipping times could be better. Sometimes I wait for my order to ship out after a week of waiting. I'm not talking about how long it takes for the carrier to ship to me, I'm talking about how long it takes Minimarket customer service to pack up the order and send it to the carrier. This time window can take up to a full week sometimes (without warning).”

Helpful Report

Posted 6 months ago

Thanks for leaving a review! We've recently made a few changes to help reduce shipping times and hope to better meet your expectations in the future. Thank you again for shopping with Miniature Market.

Posted 5 months ago

“I never received 2 Dire Bear Mauler in this order and still waiting for a reply regarding this issue, it's been over a week.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. It looks like that item was out of stock and a refund has been issued. We apologize for any inconvenience this may have caused. We are taking steps to improve Customer Service response times and hope to better meet your expectations in the future.

Posted 5 months ago

Miniature Market is rated 4.9 based on 32,857 reviews