Miniature Market Reviews

Name: Miniature Market
Address: 4690 Tradeport Industrial Ct. Suite 900, Hazelwood, Missouri
Rating: 4.86

4.9 Rating 37,296 Reviews

98 %

of reviewers recommend Miniature Market

4.9

Based on 37,296 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Miniature Market:

The one stop shop for every gamer. We have everything from board games, to minis, Magic, and more!

Visit Website

Phone:

877-326-4429

Email:

support@miniaturemarket.com

Miniature Market 5 star review on 18th February 2025

2875

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Selection Shipping took 27 Days via ups saver”

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Posted 7 months ago

“Everything with my order was great except that my plastic-free game arrived wrapped in 2 yards of super-thick bubble wrap. Seriously, MM!? Please stop using plastic packaging!”

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Posted 8 months ago

“Good range of products, but high postage costs.”

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Posted 8 months ago

“Cute Game if you like the comic”

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Posted 8 months ago

“I ordered several in this series of goblins, but these don't have bases while the others do, so they don't stand on their own.”

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Posted 8 months ago

“Still haven’t received it unfortunately but should be good”

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Posted 8 months ago

“Game is good”

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Posted 8 months ago

“The item is great. What wasn't great was this was a pre-order and I didn't get any type of shipping notification until two weeks AFTER the item was in stock to purchase on the website. In my experience, pre-orders are fulfilled prior to stock being available to the general public. Why else would one pre-order if that wasn't the case?”

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Posted 8 months ago

Greetings Robert! Thank you for the feedback! I apologize for your order being delayed. Our preorders are shipped as soon as the item is received at the warehouse as long as we are on or past the release date. If an item is past release date, we ship the order out as soon as possible with all other orders for that item in the system. Unfortunately we are not able fulfill orders before release date due to restrictions by manufacturers. Preorders guarantee your order will be filled and we have allocated your order with our distribution partners. Please reach out if there is anything further I can assist with or you have any other questions!

Posted 8 months ago

“Good experience with the company, but Ark Nova Map Pack 2 was shipped in a large padded envelope. USPS crammed it into my mailbox, so the product is all bent up. Should have been shipped in something un-crammable or via UPS, etc. Perhaps I should have chosen a different shipping method, but I didn’t realize how weak the packaging is.”

Miniature Market 3 star review on 18th October 2024

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Posted 8 months ago

“The product came as described. The box and packaging that it came in were not high quality, and it was not well packaged. Thankfully the item was not damaged.”

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Posted 9 months ago

Greetings Andrew! I apologize for your packaging being not up to our standards for your shipment! I have added 1000 reward points to your account for your next order due to this inconvenience. Please reach out to support@miniaturemarket.com if there is anything further we can assist with!

Posted 8 months ago

“Did not realize that the game scale has been changed from plt to one in one. Made the game too complicated to play”

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Posted 9 months ago

“I've been trying to call them for two weeks and gotten no response.”

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Posted 10 months ago

Greetings Alexander! I apologize for you not being able to reach us via phone! Would you please be able to email me directly at daniel.inlow@miniaturemarket.com and I will be more than happy to assist you!

Posted 9 months ago

“This would be easier to paint if it came apart instead of assembled. For the size it's not bad. Though Wizkids is not know to have great models.”

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Posted 10 months ago

“I would usually have such nice things to say about Mini Market, I have had many good experiences, but this time I was a little disappointed. I order next day shipping on Thursday, and it did not go out the next day so they did not arrive by the time I needed it.”

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Posted 11 months ago

Greetings Sean! Apologies for this shipment not arriving to you on time! I checked our fulfillment software and it looks like it incorrectly applied the wrong shipping method to your order. I sent this over to our IT team to look further to see why this happened. I have submitted a refund for the cost of shipping that you paid for the Next Day method. I deeply apologize for the inconvenience this has caused. Please reach out if there is anything further I can help out with!

Posted 11 months ago

“They look good, but unfortunately when the doors are open the whole thing wants to fall over”

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Posted 11 months ago

“Good company to deal with, however, they do list games that seem to never be released”

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Posted 11 months ago

“First off let me make it clear I got all my items in great condition. The items did come much later but I got the items on preorder so its really not Miniature Markets fault. What sucked about the service was trying to call the suport team. I called on multiple days, multiple times to just ask when they thought the delayed items might come in. No one would pick up the phone and it would always go to a answering machine. My wife even left some messages and no one called us back... (Mind you I was one of the backers for what I ordered and it never showed up, when I found out MM had it I bought it via them. So really I was worried if the item even like... existed!) Now maybe they get tons of calls and cant get to back to everyone, but I thought it was poor customer service and makes me feel like if I really did have a problem with an item I would be hard pressed to ever get ahold of anyone who would want to help me or care that I had a problem at all. On that same note of showing they care. My pre order came late, not MMs fault but I got no little note in my box of things that said "sorry we could not got this to you sooner, hope you come back and buy again", no little extra pack of dice, miniture or cards that they may have to many of and wanted to pawn off just as a thank you for spending a bunch money here. Really the three star for "Acceptable" really sums up my buy from MM. Again I want to make it clear that I got EVERYTHING I ordered in great condition and being late to send was not MMs fault. I may buy again from MM and would not warn anyone to stay away from them but I DO think they could be a little more people pleasing.”

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Posted 1 year ago

“Boxes came in great condition, however, they were the BS/FS boxes. I wish sites were more up front about athe packs in the boxes so you do not havve to buy to find out, but I understand it is a business and that is why I gave a 3 and not a 1.”

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Posted 1 year ago

“Item shipped quickly and arrived in good conition. Miniature Markets website is a joy to use.”

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Posted 1 year ago

Greetings Charles! Thank you for the kind words! We are so happy that you enjoyed shopping with us and hope to see you back soon!

Posted 1 year ago

“Amazing site for deals! Great selections too. Website could use some upgrades like if you put something in you’re cart it locks it in for 15 minutes or so, that way you can keep shopping. I’ve had items sell out while I was checking out and that just isn’t a great system if it’s letting you down like that.”

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Posted 1 year ago

Greetings Marco! Apologies for the site not working correctly and letting you down! I can let you know we are actively working on moving to a new platform that will solve these issues very soon! In the meantime however, I have just added 700 reward points to your account so you can enjoy free shipping on us on your next purchase. Thank you for the feedback and happy gaming!

Posted 1 year ago

Miniature Market is rated 4.9 based on 37,296 reviews