MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service department was very helpful with the purchase and set-up of the unit. The price was reasonable and the unit has great features. Unfortunately the cell service in our area is weak, one bar, so I was unable to use the unit. Returning the unit was easy and quick.”

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Posted 6 years ago

“Helpful and friendly staff helped me make a good choice for my mom’s safety and confidence.”

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Posted 6 years ago

“I received the Mobile Help package of equipment and all seems to be fine. I tested everything and everything checks out just fine. I am considering adding the alternative base station and wll probably add that soon. Thank you and everything seems to be working great. Id like to add that all your staff was very helpful and polite and very professional. thank you all.”

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Posted 6 years ago

“We have certainly appreciate all that Mobile Help has done for us. We know they are available if in need.!!”

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Posted 6 years ago

“VERY HAPPY WITH MOBILE HELP”

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Posted 6 years ago

“I have set off my Mobile Help 2 times by accident and one time I heard and knew it and was able to cancel the call. The second time (last night) it was set off again and I did not know it. I was not home at the time yet an ambulance was dispatched to my location. I felt so terrible that they dispatched but I had no idea. Earlier this week I fell in the bathroom when I was alone but I was unable to get up. Guess what, my Mobile Help was not with me so I waited about 10 minutes on the floor for my husband to get home and he got me up. Even though I was not seriously injured I wish I had the button so they could just call him. LESSON LEARNED VERY QUICKLY!!! Now...I take the button with me everywhere!”

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Posted 6 years ago

“I purchased MobileHelp for my mom who lives alone and still drives and gets around on her own. Now that she is using MobileHelp I always know where she is and can rest easy that if she does have an incident at home or while she is out, help is just a button away and she can speak to someone from MobileHelp who will get her the help she needs and pinpoint her location.”

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Posted 6 years ago

“Great customer service and I would recommend it.”

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Posted 6 years ago

“Everything I need & more. Feel comfortable, safe, & protected when alone. The mobile GPS (with case) is very assuring when out & about.”

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Posted 6 years ago

“I haven't had it long but I feel safer knowing I have it. I am alone and getting older and have some medical issues but don't want it to stop me from doing things and this gives me the confidence to keep going”

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Posted 6 years ago

“Thankfully, my mom has not had to use her alert button. But I am confident it will work as described.”

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Posted 6 years ago

“We've only been using the service for a short time, but so far everything has gone very smoothly. The agents who help us sign up were very pleasant. The equipment arrived quickly and was easy to set up. And the people at the monitoring center have been very helpful.”

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Posted 6 years ago

“Wonderful company with awesome and the Most helpful employees!! Don’t waste your time shopping around for anything better!!! The system works great!”

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Posted 6 years ago

“Very good customer service. Sales representative knowledgeable, courteous and helpful.”

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Posted 6 years ago

“Great service! I fell 4 weeks ago and everything worked just as I expected! I have the lockbox on my front door and I heard one of the paramedics say that they wished more people would use them. When they came in, I was face-down in a puddle of blood, still pouring from my broken nose! I'm so glad that I have MobileHelp! Thank you!”

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Posted 6 years ago

“Convenient. Gives feeling of safety while living alone. Employees polite and professional.”

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Posted 6 years ago

“I have just recently joined MobileHelp. It has been very comforting to me that I will have help if needed, because I live alone and have a varied schedule I have set it off accidently twice and the person responding has been so kind! And it really isn't hard to get use to wearing the devises!”

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Posted 6 years ago

“Have not had to use it as yet. Hope I never do, The product seams very good.”

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Posted 6 years ago

“We got our 89 year mother all the devices from Mobile Help, because she took a fall at her house and could not get up. So she had to scoot on her but to get to a phone. she now has her device on her neck at all times. it gives our family peace of mind knowing that she has this if it should happen again.”

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Posted 6 years ago

“Although we are fortunate that we have not had to use it for an emergency, the service to this point and the ease of installation / set-up I can recommend.”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,093 reviews