MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The call center seems to be very good (as they acted during our test with your tech dept. Our salesperson, Lee Hammerman also had great follow up on questions. However, after we finally signed up after many, many questions and answers, since our circumstances are different than normal, the person who was helping me set up the specifics/process told me MobileHelp could not do what we needed and basically fired us and said you would send a refund. A wonderful supervisor in another department, Renee, called me the next day and said it could be done and she helped me get it done exactly right, along with Julian in tech. They saved the day and our account with you. So, we would have had very bad things to say but instead we are now fans.”

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Posted 6 years ago

“Very friendly and helpful”

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Posted 6 years ago

“All seems to be working. Fortunately I have not had to actually use it. I accidentally set it off and response was good.”

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Posted 6 years ago

“I purchased mobile help for my mom that had hip surgery. She had it about two weeks when I received a phone call from mobile help telling me my mom had fallen and was unable to get up, and that she was not injured. They had someone on the way immediately. Great piece of mind knowing that they are there when a loved one needs help and you are unable to be there. I cannot recommend mobile help enough.”

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Posted 6 years ago

“My husband suffered a stroke a couple months ago and we needed something for him to use if I'm not home. This system has given both of us peace of mind.”

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Posted 6 years ago

“Thank you for your help. I keep setting of the necklace accidentally and you don’t get upset with me. Great family.”

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Posted 6 years ago

“I found the people at MobileHelp to be very helpful,knowledgeable , very nice people and the equipment very easy to use. i have checked other like kind products and found them to be more reasonable than others.”

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Posted 6 years ago

“What peace of mind to know that mom has security while living alone. I have never dealt with a company as yours. Customer service was extraordinary. The customer service representative gave me his full name and told me if there were any problems, to call him. Your company is the best, keep up the good work. Hoping that mom will not need to call upon your services, but having the peace of mind to know it is there if she needs it is well worth the cost.”

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Posted 6 years ago

“My husband and I haven't used the Mobile Help System, but it makes me feel more secure when we are out and about. When we go shopping to Cadillac, I always take the pendant and gps unit with me. We are both in our 80's and walking can really be a strain on me, but if I black out or fall, I know someone will be there to help me.”

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Posted 6 years ago

“Your people answered my questions and I signed up for service. The set up was easy and I managed to do so. Had my hook ups checked (test). So far (cross my fingers) have not needed more help. Thanks.”

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Posted 6 years ago

“Easy to set up and customer service excellent.”

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Posted 6 years ago

“A awesome team. Call goes in quickly, u ca rely on them 4 fast service. I fell down first day it wz hooked up. Medics came and got me up. No co. beats there fast responce and no contract. Wireless and they r there 2 help u..”

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Posted 6 years ago

“Easy to wear. I like options of devices. Prompt response when device alarms. Courteous response is fantastic.”

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Posted 6 years ago

“Set up was very easy. Feel much more secure taking walks by myself with the mobile base. So far haven't had to use MobileHelp but do try to test it weekly and that is a simple process. All in all very satisfied.”

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Posted 6 years ago

“I live in NC and my mother in law lives in Florida, therefore I thought it would to much of a challenge to handle getting her set up with a system over the phone. But I was certainly wrong, they were so helpful, did not have one problem. They took care of everything and it was delivered to house so quickly that I actually couldn't believe it when she told me that is was already there. I would recommend this service to anyone.”

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Posted 6 years ago

“Thankfully we haven't had to test the actual service but everybody I've dealt with has been phenomenal. The product arrived quickly and was easy to set up. My father wears the button on a chain with his dog tags.”

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Posted 6 years ago

“I fell getting out of the shower, so I triggered the alarm and within 15 minutes fire rescue was here and I was helped up.”

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Posted 6 years ago

“Haven't had to use the system yet but being my husband will be alone for two weeks this month while I'm out of town, I feel assured to have this set up for him in case of an emergency. I am impressed with Mobile Help contacting me to make sure the system is working properly and letting me know they are available for any questions. This is giving me peace of mind leaving my husband on his own.”

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Posted 6 years ago

“So far so good. The kids are happy with this added protection and so am I. The small mobile device is really handy when I'm on the move. Otherwise I wear my wristband button all the time. The initial chest of the device was smooth.”

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Posted 6 years ago

“Hi my name is Mary I am so grateful for your product to keep me safe keep me from falling in the same my life I appreciate you guys so much it was so easy to set up the guy I talk to he was awesome so thank you so much for the products that save lives I will recommend you to everybody I know they needed God bless thank you health on mobile mobile helpful thank you”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,093 reviews