MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very active, work out and eat healthy. However, when my husband past away in January, my thoughts went immediately to my safety and what if I fall? What would I do? How would I get help? I went on line and read about Mobilehelp. I requested some information and was happy to receive a phone call the next day. The agent was helpful and the plan is exactly what I needed to feel comfortable in my home. I especially like the pad lock holder on my door. It has a combination lock which my best friend knows and Mobilehelp will share with emergency services if and when I need it. This way the front door won't have to be kicked in to rescue me. In addition, I like the emergency alert is small and not heavy as it hangs around my neck. The equipment was free and the cost of the service is less than a couple dollars a day...cheaper than a diet soda, ice tea and way less than Starbucks.”

Helpful Report

Posted 3 years ago

“Customer service is great from the beginning to to the end . Delivery was perfect .. simple set up and such a relief for me when I leave my mom at home . Everything is right on target and such a light simple intuned necklace alert”

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Posted 3 years ago

“Signed up got my unit right away. Helped with set up. very pleased.”

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Posted 3 years ago

“Very satisfied”

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Posted 3 years ago

“A great product would recommend this”

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Posted 3 years ago

“They are readily available to provide assistance if needed, courteous, prompt to offer and solve my problem.”

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Posted 3 years ago

“I feel safe”

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Posted 3 years ago

“When I spoke with the agent about purchasing Mobilehelp for my mother, he was extremely helpful, professional & absolutely no high pressure sales pitch. Sadly two days after purchase, my mother was admitted to the hospital & then passed away. When I called to cancel Mobilehelp, the agent was very kind & compassionate. He helped guide me on what I needed to do to cancel & all of my money was returned immediately. I had paid for a year upfront. Highly recommend this company.”

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Posted 3 years ago

“My newMoblieHelp arrived on time. My grandson got it in working order or me. I feel secure, having the button hanging around my neck at all times. Just pray that I will never need to use it! Is there any more cost on my part, as long as I don't need to push the button for help? Lois Thuner. 715-966-5227. @ 700 Myrtle Way. #2212. Janesville, WI 5355”

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Posted 3 years ago

“Simple, easy to use, wonderful customer service and I no longer need to worry about living alone. All of the "what if this happens" is no longer there where ever I go because my protection goes with me.”

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Posted 3 years ago

“It appears to be working properly, I accidentally bumped against something and the response was a suspected fall. The response was immediate and proved to me that your company provides excelent service.”

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Posted 3 years ago

“They are very responsive in all aspects of this alert system. I worry a little bit less about my 92 year old mother now.”

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Posted 3 years ago

“Super easy company to work with. We called with a list of questions and they really know their product. Have had a couple "fall detected" false alarms but it's easy to cancel with a 2 second push of the button and if Mom misses that, a voice comes on and addresses her by name and asks if she needs help. Very impressed!”

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Posted 3 years ago

“When I go out to do errands I feel that if my wife falls she will receive the help needed. We both wear the wrist monitor at night.”

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Posted 3 years ago

“Customer Service is very patient and helpful!”

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Posted 3 years ago

“Very friendly and helpful. Quick to ship and easy to set up. Very satisfied”

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Posted 3 years ago

“i am happy with MOBILE HELP”

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Posted 3 years ago

“So far we have not needed to use the service but the peace of mind of having it available is priceless. The unit was easy to set up and test. MobileHelp is a huge part of allowing my mother to maintain her independence and not feel like a burden to her loved ones which is not possible from our perspective but it is an issue for aging parents, MobileHelp allows us to respect that. Thank you!”

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Posted 3 years ago

“They were helpful in allowing my husband to stay home by himself while I am at work since he got his leg amputated on New Year's day and if he did not have this medical alert system his parents would want him there with them in case he falls but they can't pick him up either. It allowed him the independence to stay here without worrying about him falling and having problems getting up. Fortunately, he has not had to use that system, but it is nice to know that help is just a button away.”

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Posted 3 years ago

“I don't know how to opine. Thank God! I have not had the opportunity to really use it.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,104 reviews