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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These guys really know their stuff! And they are super friendly and patient. The system is easy to understand and I don't go anywhere without my fall button. It has saved my bacon more than once. And I didn't realize it, but when you get someone else to sign up, they have told me I will receive a $100 cash reward per person. Value for the money is outstanding!”

Posted 1 year ago

“I am not sure how to charge the wrist bands no instructions”

Posted 1 year ago

“It is an extra feeling of security with my mobile help also for my family. I am so glad to have that peace of mind. Thank you to Doug for all your help in getting me set up”

Posted 1 year ago

“Last tech experience only@”

Posted 1 year ago

Hello, We received your review and we apologize if the names on your account were not entered correctly. If you have not yet had a chance to speak with our Customer Service team about this, a representative will be happy to help resolve these issues and provide you with further assistance needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“very helpful in understanding my needs”

Posted 1 year ago

“I never gave my personal Care a second thought. I have always been able to take care of myself. Then I had to call 911 to help me get up from a fall I had in my back yard. My wife had to place the cal on my behalf. Now that she is no longer at home, due to an illness,I had to do somthing. .Noble help, was a God send.They took care of everything and I feel very good and safe everywhere I go now.”

Posted 1 year ago

“I am very active, work out and eat healthy. However, when my husband past away in January, my thoughts went immediately to my safety and what if I fall? What would I do? How would I get help? I went on line and read about Mobilehelp. I requested some information and was happy to receive a phone call the next day. The agent was helpful and the plan is exactly what I needed to feel comfortable in my home. I especially like the pad lock holder on my door. It has a combination lock which my best friend knows and Mobilehelp will share with emergency services if and when I need it. This way the front door won't have to be kicked in to rescue me. In addition, I like the emergency alert is small and not heavy as it hangs around my neck. The equipment was free and the cost of the service is less than a couple dollars a day...cheaper than a diet soda, ice tea and way less than Starbucks.”

Posted 1 year ago

“Customer service is great from the beginning to to the end . Delivery was perfect .. simple set up and such a relief for me when I leave my mom at home . Everything is right on target and such a light simple intuned necklace alert”

Posted 1 year ago

“Signed up got my unit right away. Helped with set up. very pleased.”

Posted 1 year ago

“Very satisfied”

Posted 1 year ago

“A great product would recommend this”

Posted 1 year ago

“They are readily available to provide assistance if needed, courteous, prompt to offer and solve my problem.”

Posted 1 year ago

“I feel safe”

Posted 1 year ago

“When I spoke with the agent about purchasing Mobilehelp for my mother, he was extremely helpful, professional & absolutely no high pressure sales pitch. Sadly two days after purchase, my mother was admitted to the hospital & then passed away. When I called to cancel Mobilehelp, the agent was very kind & compassionate. He helped guide me on what I needed to do to cancel & all of my money was returned immediately. I had paid for a year upfront. Highly recommend this company.”

Posted 1 year ago

“My newMoblieHelp arrived on time. My grandson got it in working order or me. I feel secure, having the button hanging around my neck at all times. Just pray that I will never need to use it! Is there any more cost on my part, as long as I don't need to push the button for help? Lois Thuner. 715-966-5227. @ 700 Myrtle Way. #2212. Janesville, WI 5355”

Posted 1 year ago

“Simple, easy to use, wonderful customer service and I no longer need to worry about living alone. All of the "what if this happens" is no longer there where ever I go because my protection goes with me.”

Posted 1 year ago

“It appears to be working properly, I accidentally bumped against something and the response was a suspected fall. The response was immediate and proved to me that your company provides excelent service.”

Posted 1 year ago

“They are very responsive in all aspects of this alert system. I worry a little bit less about my 92 year old mother now.”

Posted 1 year ago

“Super easy company to work with. We called with a list of questions and they really know their product. Have had a couple "fall detected" false alarms but it's easy to cancel with a 2 second push of the button and if Mom misses that, a voice comes on and addresses her by name and asks if she needs help. Very impressed!”

Posted 1 year ago

“When I go out to do errands I feel that if my wife falls she will receive the help needed. We both wear the wrist monitor at night.”

Posted 1 year ago

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MobileHelp is rated 4.6 based on 4,080 reviews