MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“He was kind and courteous.”

Helpful Report

Posted 3 years ago

“I wanted something here when I was alone. It wasn't testing right and so i wasn't really using it and i procrastinate with calling for help to fix things. When I finally called, Mike helped me get it started and working.”

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Posted 3 years ago

“when my father fell down in the backyard mobilehelp was their the emts arived within minutes he got the help he needed thank you mobiel help.”

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Posted 3 years ago

“Everything went very smoothly from ordering to activating the devices. Outstanding customer service department. Very professional and explained everything clearly. Highly recommend this company .”

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Posted 3 years ago

“We have not had to use the emergency services "thank God " but our dealings with MobileHelp like customer services have been great”

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Posted 3 years ago

“The support team is amazing. Great communication and customer service. I love that my dad can go places and meet friends and he has the security that the MobileHelp pendent provides.”

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Posted 3 years ago

“I am very happy with mine and if anything happens they are right with you”

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Posted 3 years ago

“Works very well also got fall protection but my father kept setting if off and he is hard hearing so he could not hear it to tell them it was a false alarm so I dropped the fall protection but they were right on it when it went off. Very satisfied!!”

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Posted 3 years ago

“Thanks for being so gracious it's a great co Just dosen,t work with my metal roof but thanks.”

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Posted 3 years ago

“I had the mobile alert around my neck. I forgot about it and when I took my blouse off it fell on the floor. Immediately help came on the line but I told her I was fine. So when it fell It detected a fall. Very good job.”

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Posted 3 years ago

“Great service!! Mobile Help is the right package. We have two accounts for my 95 year old mother and my 82 year old mother in law. They each have balance issues. Each is independent, living in their homes. I often get scolded, these ladies will remind you.. I can do it myself. Yet, these strong women embrace their necklaces and wrist bands. They like knowing that Mobile Help has got their backs. Thankfully, we have never had a true emergency. Our mother’s have set the pendents off. An agent confirmed each was okay. Later, they would talk about how kind or gracious the voice checking on them was. It made them trust the system more. They didn’t feel like a burden. Keep up the good work!”

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Posted 3 years ago

“I'm a returnee to Mobile Help. I find the customer service excellent and reachable. The equipment is sturdy...and happy to have left a former "junkie equipment" service.”

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Posted 3 years ago

“Mobile Help is very reassuring for me. I do a lot of work outside in a pretty remote area. I wear the Mobile Help monitor outside so if I do fall, I will have instant response from Mobile Help. It gives me peace of mind, so I can do more and have better quality of life. Would definitely recommend it.”

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Posted 3 years ago

“As I've aged, live by myself, and fallen several times. I decided I needed a way for someone else to know if I've fallen. So I checked on line for plans I could order. I came across a web site that ranked several such companies. And MobilHelp was ranked number one. I chose them and have been pleased with the peace of mind they have provided for me.”

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Posted 3 years ago

“So far everything has been good. When I needed help or had questions, Customer Support has been helpful.”

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Posted 3 years ago

“Purchased for elderly parent. Customer service has been stellar. Price was great and product arrived quickly and exactly as described!! Love the text messages reminding us item needs charging and elderly parent gets immediate notifications re same. Such a sense of security for the entire family! Highly recommend!!”

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Posted 3 years ago

“Recieved quickly everything in perfict condition”

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Posted 3 years ago

“The help I received before signing up was very clear. Very much appreciated. Once material was received, set up was no problem, and testing went smoothly.”

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Posted 3 years ago

“Have not got my alert set up yet. The lady I spoke with when I purchased the MobileHe!p was very nice and especially helpful. She explained and answered all my questions.”

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Posted 3 years ago

“Mom had a fall and you got help here very fast. Dr. said she would not be here with out your great service and support. Best money I have spent this year.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,104 reviews