MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered it on 8/5 would not work here on AT&T coverage I called them the same day I received it requested a return authorization sent it back still waiting on a refund. I was called and told they received it and I would receive a full refund. Still waiting for the refund. It is 9/3 and have not received my money back. WOULD NOT RECOMMED THIS COMPANY IF THIS IS WHAT THERE SERVICE IS LIKE. MIKE CURLEY”

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Posted 5 years ago

“MobileHelp seems to be a good service. My watch arrived quickly and in good shape. It is fairly easy to use. On some of the buttons I have to press several times before they work. Other than that, it is fine.”

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Posted 5 years ago

“Not your happiest client”

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Posted 5 years ago

“I got mobile help for my mother because she has been falling down and hurting herself lately. She has not had the opportunity to use it (which is a good thing) but the people of mobile help were very helpful in helping me to choose the right device for my mother and answered all of my questions. Thank you mobile help .... this device gives me piece of mind that my mother will always have the help she needs when she needs it.”

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Posted 5 years ago

“Excellent service by the MobileHelp team. They were on top of their game and I would highly recommend them if the opportunity arises.”

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Posted 6 years ago

“I transferred to Mobile Help recently due to a failure from another company. I had a medical emergency and press my button but received no response. Mobile has responded to 2 calls. Both times they were accidents but their response was immediate. This has impressed me greatly.”

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Posted 6 years ago

“I know it works because accidently hit the button and you called. Haven't had to use so I can't say anything else!”

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Posted 6 years ago

“Very professional and informative.”

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Posted 6 years ago

“I have had a bit of difficulty understanding how it all works, especially the mobile unit. Someone called me one time and I could not talk right then. They never called back, so other than when I ordered the unit I have not spoken to anyone.”

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Posted 6 years ago

“It's really hard to review at this time as I have just gotten it not too long ago Thank you”

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Posted 6 years ago

“Outstanding service”

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Posted 6 years ago

“Got a mobile help because I live alone and it is for health security.”

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Posted 6 years ago

“I’ve had my MobileHelp for 3 weeks with only one issue. My last weekly test failed. It told me to call customer service, but didn’t show the phone #. That needs to be changed because I would have to go look for that #. Maybe send a magnet for the fridge or a label. All I did was repeat the test and everything was okay without calling customer services and I still have not looked up the phone #. Otherwise, I have not gotten sick or fallen so I really cannot rate this main function of MobileHelp at this time.”

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Posted 6 years ago

“I have had this service for only 2 weeks so I can only say that the customer service is getting this service was good.”

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Posted 6 years ago

“Contact was professional and easy. Everything was explained without any fanfare. Price options were easily laid out. When the products arrived, they were very easy to assemble and set up. When my wife actually fell, the response was immediate and professional. I would definitely recommend this company. Kevin D”

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Posted 6 years ago

“Haven't had to use the service yet but if it is as prompt and efficient as the initial start up has been it should be great.”

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Posted 6 years ago

“The device saved my mother's life within the first two weeks of having it. They are very patient on false alarms. We are trying to work on these situations. Do glad that we purchased this service.”

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Posted 6 years ago

“I bought this system for my mother. So far very satisfied.”

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Posted 6 years ago

“So far excellent service! Ease of setting up account. Extremely competitive pricing, great customer service, quick response very satisfied”

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Posted 6 years ago

“It is too new to review any further”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,092 reviews