MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far everything is fine, I have had the devise for couple of weeks.”

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Posted 6 years ago

“I give it a 5.I think it is a hard for the people to hear my mom when she in going from her bedroom to the living room we set it up in the middle of but still a little hard for the people to hear.Mom said it is pretty sensitive has went off a couple of times but she feels safe .”

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Posted 6 years ago

“Very pleased with this device. Having it makes me more comfortable leaving my husband alone. Good customer support.”

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Posted 6 years ago

“I ordered the product for my wife. Unfortunately because of a change in her condition we no longer needed the unit. I called customer service and was given instructions on how to return the unit. Then she informs me that I had less than 30 days and they would send return shipping. I received a full refund. Thanks”

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Posted 6 years ago

“My impressions have been quite good. My security system went up another$100 this year so thought I would explore the next one based on ratings. The result is I found MobileHelp. I do think there are more women doing some thinking in this system. I like the pouch for the mobile phone that I carry when I travel. I also like that you are $200 fewer dollars than Medical Guardian. So far help has been immediate and helpful, pleasant..”

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Posted 6 years ago

“I recently assisted with the purchase and setup of MobileHelp. The purchase went wonderfully. Nice guy helped us and did everything right. Cue to three days after the system came in and we had to get her ready for travel. The girl who helped us then was so rude it wasn't funny. Asked for her manager to call me, but needless to say, never got a call. I shudder to think what it would have been like had I not been there to help her get ready. There needs to be an option to set up travel plans online, rather than call. Banks do it, so it would be very simple for MobileHelp to do it as well. Then maybe you wouldn't get someone with an attitude who should actually be KIND dealing with our elderly. Please don't be the company that is only nice while you are making a purchase.”

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Posted 6 years ago

“I've only been a member for one month and I am very pleased with the service and knowledge of the staff. The equipment is also top notch and easy to install and use. You can count on the support that you will receive from the staff. Phil P. The Woodlands, TX.”

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Posted 6 years ago

“COMFORTABLE AND EASY TO USE. IF I MISTAKENLY HIT MY BUTTON. iICAN HEAR THEM AND CAN SPEAK TO THEM AND TELL IT WAS A MISTAKE. THEY ARE VERY GRACIOUS ANK KIND.”

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Posted 6 years ago

“Bought this for Mom and she is confident to stay by herself”

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Posted 6 years ago

“I had the service for my husband and was very satisfied with the service that's why I signed up for myself since my husband passed”

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Posted 6 years ago

“Lanyard keeps going off while our Mom is sleeping. Poor design.”

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Posted 6 years ago

“It's a bit disconcerting that it took 5 minutes for a pressed alarm to be answered. Thank God it was not truly an emergency”

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Posted 6 years ago

“I will definitely order from you at a later time. I just got notice I must fill a Rx for $500/month. I'm working to see if I can somehow get help with that. I know I will need your product in the future and i think it's the best on the market. Thank you for all your kindness. I will keep in touch. Princess .”

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Posted 6 years ago

“I have no complaints from the little time that we dealt with MobileHelp. We had to go with a different company because my mother could not hear the person speaking over the base speaker. She needs to have the ability to have a two-way speaker around her neck.”

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Posted 6 years ago

“When ordering the devices we were told that the pendants would not interfere with pacemakers. When received we found out they did contain magnets and could have caused serious health issues. This is totally unacceptable and should be strongly addressed when orders are placed!”

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Posted 6 years ago

“I can't seem to find enough time to set up my Mobile Help unit, so I am not qualified just yet to write a review. If the system keeps all its promises it should be an invaluable tool for my safety and well-being.”

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Posted 6 years ago

“This far it has been very good and dependable and hasn't run out of time before I'm ready to go to bed. Fortunately I've not had to push the help button, but I feel good knowing it will work if I need to!”

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Posted 6 years ago

“Have only had MobileHelp a few weeks and have had two false alarms. This may be more problems than it’s worth. Will have to see. The jury is out yet.”

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Posted 6 years ago

“had already gotten medical Guardian”

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Posted 6 years ago

“DO NOT LIKE CARRYING 2 ITEMS IN ORDER FOR THE HELP NECK BUTTON TO WORK. I LIKED MY GREAT CALL BETTER”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,092 reviews